1. Check CS5_2 Sensor Cable 2. Check CS3 Sensor Cable4. Abnormal operation of the gate solenoid during dispense operation. Our expertise and knowledge in the ATM industry has propelled us forward as an industry leader. Command 4. Check for notes in the Cash Dispenser. Strict test of products Our Team: Research and Development Department Remove dust in CS1~CS4 sensor, Failed to connect communication between SP of PIN and EP of one, 1. Follow the master password reset process for the ATM. Clear the cash tray of any bills or foreign objects. Remove note from the CDU delivery path. Inspect the cassette detection microswitch. ICRW detects protocol error. To show that there found abnormal condition on the power-line. Received a request for over 150 notes dispensing on the Cash Dispenser from the upper unit. Bills is remained in CS41AB sensor after dispensing bills. Rearrange notes in Cassette 2. Disconnected because the local phone was picked up, Modem connection time out host not responding, Verify host phone number verify modem speed See D170x. Resolution: Shut down and restart ATM. Check the status of Black mark sensor.2. Change Main Motor Encoder Slit Sensor CS8, Failed in checking the reject gate solenoid echo, Failed in checking the present gate solenoid echo, 1. Outside interference may cause it (neon signs, lights). Remove a jammed note at the position of the CS13 sensor3. Replace the Cash Dispenser B/D, Timeout due to note?s length error passed through the CS13 during dispense operation, 1. Clean CS2, CS4A and CS4B. Clean CS1A, CS1B and CS13. Check Cash Dispenser Board Segment 2. Paper jam detected before executing command, Paper setting error detected before executing command, Paper check error detected before executing command, Paper cutter software check error detected before executing command, Open lever detected while executing command, Receipt printer head overheated while printing, Paper jam detected while executing command, Paper cutter software check error detected while executing command, No response detected for 30 seconds after sending command. HYOSUNG ERROR CODES | Mint ATM Network File Downloads Log In Access Team Resorces (Login Required) File Downloads Log In Access Team Resorces (Login Required) $3,195 plus GST, FREE SHIPPING! 2. Try clearing the cash tray of notes or foreign objects. 1. Reboot ATM. Remove a jammed note at the position of the CS13 sensor 3. Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Reboot ATM. ATM Solutions. ), When sensing CS41A, B Dark (Error code, 400FF00 is subdivided by location of sensor. Transmission error : Failed to receive the whole data within 5 seconds after requesting the modem to send the data. Clean CS2 and CS4A. ATM Fees- How much to charge per transaction. Reset the password when prompted. 4. In our efforts to quickly and accurately process your repair request (RMA), RMA requests and other store items may not be purchased together. Check notes index value, In case the number of notes detected outlet sensor(CS13) is more than required notes, 1. Recover printers mechanical error 2. Clean the sensors (CS1~CS15) in cash dispenser. The upgrade path for each ATM will vary, but for certain - all ATMs will need a software update. Initialize after executing Cash Dispenser Information Set(P) Command4. Reboot ATM. 1. Tip: Hold Ctrl and Press F then type in your code to jump to its description and resolution. Reject error due to long check sheet during check dispense operation. Check Cash Dispenser EP ROM Version or specification, When CS15A or CS 15B sensor is detected as dark after initial recovery, 1. Check the shutter motor connection cable. 1. In case other command is executed in Cash Unit Exchange, Cash dispenser service is already cash in state, In case the cassette counting dont match, In case the number of cassette dont match. Mount the retract box or open the box cover2. Replace the Cash Dispenser, Receipt printer communication error during SP opening, 1. Check notes in Reject Box 2. You may also want to try the reset button on the printer to clear this error. Check wiring connections to the CDU main board. Most typically a COO11 error, this would indicate a bill jam at the exit sensor of the Cash Dispenser. Code reported by host processor (Shazam). 1. Creating Solutions Cash Management Solutions Hyosung keeps your cash secure Transformative Recycling Technology for branch transformation ATMs Check the springs located on the underside of the solenoids, one may be disconnected. Check host. Exchange a sensor after abnormal operating CS3 Gate detecting sensor. Replenish the cash-if using less than 75 bills, disable the Low Cash Warning in the Transaction Setup Menu. No carrier (while sending/receiving data after dial connection), No Carrier during ENQ data receive from host. Check the condition of the white plastic cassette retaining clips in the dispenser. Remove note from the CDU delivery path. Initialize 3. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). 6. How to fix the problem: 1. Check the status of sensor and its connector. Exchange Sensor after abnormal operating CS3 Gate detecting Sensor5. Clean CS4A and CS4B, CS2, CS4A or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. Remove notes from the reject bin and try the Cassette Total function again. ), Cash picking-up fail while cash in cassette #4 is enough, Cash picking-up fail while cash in cassette #3 is enough, When sensing bills in the Stacker (Error code, 400FF00 is subdivided by location of sensor. Time out: response not received in time allowed (SHAZAM switch-in-front (SIF) terminals). Certain older models will not be upgradable. 9701040. Exchange sensor after abnormal operating CS13 Sensor, Error if total reject is more than 20 sheets, 1. Do not use spaces or dashes in the phone number string. Similar to the COO11 error, this would indicate a bill jam close to the exit of the CDU or near the reject bin. The remaining notes at the sensor in front of the CST after dispense operation (CS1A, CS1B). Initializ2. Open the vault door. Initialize3. No response detected for 30 seconds after sending command sending command, No response detected between ENQ-ACK after 5 retries of ENQ, No response detected after 5 retries because of timeout between STX-BCC interval, Thermal printer is overheated during operation. Check received command 2. Try the printer reset switch. Remove dust in CS15AB, CS31AB, CS41AB CS1AB Sensor 4. Open the vault door. (no retry), To show that the card has no magnetic track(no retry). Check if the CS3 sensor cable is disconnected 5. Check if communication cable or COM port is not connected, Check if communication cable or COM port is not connected, 1. CS4A or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. Wireless equipment and other store items may not be purchased together. Test Modem. Upgrade Cash Dispenser Firmware or Re-download3. Remove the remaining notes or foreign objects on the gate 2. ), 1. Remove a jammed note at the position of the CS13 sensor3. Check CS8 Sensor Cable. Reboot ATM. CS3A sensor detects note in delivery path before CDU dispenses. Check Encoder Sensor CS8 BRKT5. Remove note from the CDU delivery path.2. Remove notes in the reject box and remount the reject box3. 1. Check if each sensor is mounted.1. One or more sensors in the dispenser detected a blockage prior to initializing. Check the condition of the white plastic cassette retaining clips in the dispenser. It can be as simple as the cassette being empty, rollers need cleaning to a firmware upgrade to the CDU. Remove dust in CS13 Sensor 3. You may need to remove the printer from the ATM to access the jam. Replenish receipt paper in paper charger. Remove note from the CDU delivery path. Check jam in 1 cassette and reload4. Replace pin pad. Check telephone line connection. Check the status of sensor and its connector, 1. 1. Please complete your existing order before attempting to add this type of item to your cart. Check if the CS3 sensor cable is disconnected(CN10 #9~10) 5. Reject Bin full. If persistent, it could be a defective modem. Rearrange notes in Cassette 3. 2. Change Main Motor Encoder Slit Sensor CS8, 1. Initialize3. 1. Check settings of 3 Cassette FM Board Dip Switch (#2, #4, #6 On) 972210. Loose belts can slip off rollers and block sensors. Try different cards. 1. It may indicate that the card reader needs to be cleaned, repositioned or simply that the customer didnt swipe their card properly. Remove dust in CS1AB, CS15AB, CS31AB,CS41AB Sensor4. Use diagnostic or modem test to test modem. _ Reset number of check sheets after troubleshooting. RMS IP or Port is not inputted in RMS Enable. Other than upgrading the cash tray or using a sign to warn customers, you can loosen the screws that hold the dispenser and slide it back. 1. Check Index of notes 4. Initialize 2. MB2100T Both the CS12 and CS14 sensors were blocked while the machine was either dispensing or initializing. 8800 ATM Parts; Hyosung TCR Parts; ATM EMV Upgrade Kits. Remove jammed paper between printer head and rollers. Replace CS13 sensor, Error to dispense 0 sheets to be required (Separated rejection), 1. Loose belts can slip off rollers and block sensors. Initialize 3. Check CS5_1 Sensor Cable2. Serial port open fail. Remove note from the CDU delivery path. Time out(30sec.) Failed to create buffer. Exchange 1 cassette box when there are many error, Error if the number of dispensed notes is not matched to the requested, 1. Check dust existing in Main Motor Encoder Slit6. Change Cash Dispenser B/D, Error of two sheets detecting sensor(CS5_1) for initializing, 1. Check notes dispensed and rejected 2. Both sensors must be blocked for this error to occur. Cash Dispenser(CDU) received the undefined command from AP software, 1. Remove dust in CS15AB, CS31AB,CS1AB Sensor5. Replenish receipt paper 2. Sensor(NS7) for detecting Double is covered during dispensing note. Check a connection status of the TS004 and TS005 sensor. Set cassette #2 correctly 2. Remove jammed notes on Cash Dispenser return path2. Check Cash Dispenser Unit information. Clean CS4A, CS2 or CS4A sensor detects note in delivery path before/after CDU dispenses, 1. All call appearances on the specified address are currently in use. The dispenser and mainboard are programmed with a country code (USA or Canada). If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Initialize 2. Although webRMS successfully retrieved the journal information, it could not find the ATMs local time. Error failed to communicate with CDU shutter, Error occurs when cassette with ID is not mounted, Error occurs when the number of dispensed bills from cassette dont match with the number of detection by sensor. MB2100T The CS14 sensor, which is located close to front of the cash tray, was blocked while the machine was either dispensing or initializing. Check the status of setting paper2. 1. Mount the retract box or open the box cover 2. Check if the CDU Board CN6 and 3 Cassette FM Board CN1 are connected. To show that the card was not carried to the specific location after specified number of trial for specified time during execution of RETRIEVE command. Check the transaction from the host and try again. Reconfigure the maximum dispensable count, 1. Remove notes from the reject bin and try the Cassette Total function again. Remove notes jammed in CDU 3. Exchange CS8 Encoder Slit Sensor. Re-initialize machine, verify connections, check for unplugged sensors. Check the replenished amount and replenish 2. Check the transaction from the host and try again. If error occurs when checking CS4 cable operation, replace a sensor. Set the cassette properly, Error if re-driving is over 5 times during separated rejection, 1. Do RESET at Operator Function 2. Check a dust in stacker 2. Error reported during CDU initialization. Otherwise the dispenser may. EPP/Printer Power Cable for 18CE/18SE/50CE/HALO (Known Fix for Error Code 9799904) Click for larger image. 2. check battery back-up SRAM. Check if each sensor is mounted. Check phone number.). Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark), Sensor detects note in delivery path before CDU dispenses. In the message box please tell us exactly what youre looking for. Check the catcher inside cassette #2 guide, Field Error (This Field must have initial value). Exchange sensor after abnormal operating, 1. Check the condition of the cash in the cassette. Check the thermal printer head and change if necessary. Check power cable connected properly, 1. Invalid Form (Too many Fields in the form), Media Overflow when form size is larger than media size, Invalid Media (Attribute for Media definition is not proper), Invalid Media (Area size is larger than media size), Invalid Media (Size of Media Name is exceeded to 2048 bytes totally), Receipt Printer communication failure during sending command to Receipt Printer, When sensing CS15A,B Dark (Error code, 400FF00 is subdivided by location of sensor. Once the master password has been reset to 555555, enter the operator functions and clear the NVRAM under System Setup -> System Control. Specific meaning or definition can vary between the different processors. Verify operation of exit gate. Received a request for over 150 notes dispensing on the Cash Dispenser from the upper unit. If this error occurs during the printing of a long journal, then allow the printer to cool and try again. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS4A sensor). Check if each sensor is mounted. Verify cash count in the Settlement menu. Capture card at the terminal (requires card be picked up at ATM only). Clean CS1A and CS1B, CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Replenish the paper roll, if there is already paper in the printer look for jams or obstructions. Use a business card or stiff paper to clear jams. Remove notes or dust on CS15A Sensor 2. Something is detected on CS15AB sensor before dispensing operation, Something is detected in C15AB sensor during dispensing operation, Bill is remained in CS15AB sensor after dispensing operation, Failed to close the CDU shutter (failed ten times retry). Remove a jammed note on the gate2. 1. Reject error due to check skew during check dispense operation. The specified terminal identifier is invalid. Do RESET at Operator Function. Check the status of sensor and its connector. Check Encoder Sensor CS8 BRKT 5. Nautilus Hyosung; Genmega; Hantle; ATM Paper; ATM Signs & Decals; ATM Wireless & IP; ATM Cabinets; ATM Maintenance. To show that write error is detected through write/verify procedure. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors. Also check that black and white, 2 wire connector is properly connected at rear of main board. Phone line connected to ATM will not support Data-communication. Check power cable connected properly. Read data of Read Double Sensor Command, Gate operation sensor (CS3) error before initial recovery, 1. Check backup battery. Contact to technician support team. Check for any CDU error codes and the number of notes dispensed to customer. Check if Dip switch #6 is correctly set (Dip switch #6 is set by On in case of not using Black mark). Check telephone line connection. Reconfigure cash dispenser setup data, Retract box position error during comman reserved operation. Check if CS62 sensor poll is abnormal3. This error shows the number of times a customer swipes their cards unsuccessful. Remove note from the CDU delivery path. Exchange Sensor after abnormal operating CS3 Gate detecting Sensor 5. Something is detected in C31AB sensor before dispensing bills from 3rd cassette. Contact to technician support team. Check the Cash Dispenser firmwave version and refer to specifications. CS3B sensor detects note in delivery path before CDU dispenses. Bills are remained in CS31AB sensor after dispensing bills. Remove note from the CDU delivery path.2. Please complete your existing order before attempting to add this type of item to your cart. Description for error code organization, RMS port failure, response time out, modem failure, no dial tone, Verify RMS settings (Host Setup) See D170x, Load notes into the cash cassette use Add Cassette function in Settlement, Parameter is not properly set (Surcharge Owner), Parameter is not properly set (Surcharge Amount), No refresh timer set when advertisement is enabled, Parameter is not properly set (Adver. Upgrade the Cash Dispenser firmware or download software again 3. Replenish receipt paper in paper charger2. Dispenser may require service. 1. 20003. Contact telephone company (Check telephone line connection. Check the replenished amount and replenish. 5. Check cash dispenser, When sensing CS31A,B Dark (Error code, 400FF00 is subdivided by location of sensor. Exchange a sensor after abnormal operating CS3 Gate detecting sensor. Contact to technician support team service provider. Remove any jammed paper. 2. Remove the remaining notes at a sensor in front of the CST2. Check if the CS62 sensor cable is disconnected (Cash Dispenser Board CN10 #5~2). Check CS13 sensor (note jam and dust). Exchange a sensor after abnormal operating the CS13 sensor ._ Reset number of check sheets after troubleshooting. Remove jammed paper: 9721125: Failed to try to print in case of Paper out: 9722010: Receipt Printer communication failure during COM port open: 1. Abnormal operation of the gate solenoid during dispense operation. Move the vault switch forward to aid door clearance problems. Verify phone connection. Replenish receipt paper in paper charger 2. Card Reader Error Code 1-2 Nautilus Hyosung, Inc.All Rights Reserved. Set serial number. Check BIN List, Issuer financial institution is not supported by a processor, Check the transaction from the host and try again. Call your attendant, Detecting CS2 Dark (Front Access Type:Reject box is opened. Clean the pick up roller in the check cassette box._ Reset number of check sheets after troubleshooting. Something is detected on CS41AB sensor before dispensing bills from fourth cassette. 2. Initialize after executing the CDU Information Set(P) Command4. Check the Cutter module 2. Check CS3 Sensor BKRT 3. Double detect module may require adjustment. Upgrade the Cash Dispenser firmware or download software again3. Check all wiring connections to CDU mainboard. Check jam in 1 cassette and reload 4. Customer should contact his or her financial institution. 1. 3. Check communication cable 3. Bills are remained in CS1AB sensor after dispensing bills. Check bill jam or no note in cassette #2. Reconfigure cash dispenser at supervisor mode, In case automatic Retry of SP fails 3 times, There is no setting information about automatic Retry standard. Transaction was denied by host. Remove note from the CDU delivery path.2. Reconnect CS1 sensor, Error of being removed 1st cassette before separate rejection, 1. Check if the CS3 sensor bracket is bended. Note: If the modem is defective, this error will most likely occur frequently. Check if printer head lever is properly close. The error of double detection bills during dispense operation, 1. Your Benefits; FAQs; Contact Us; Support Center. 3. Our strategic alliances with our ATM processors, ATM manufacturers, and other partners have allowed us to grow and maintain a level of service that exceeds the expectations of our . Short delivery time: most parts is in stock 5. Check cables between Printer and Mainboard, remove cables (even though they may be attached) and re-connect. Received data time out of EPP. Check Sensor(CS6) Poll 3. For the 1800CE, 5000CE, and 5300CE, reboot the ATM while holding on the F1 and F2 function keys (top two keys on the left side of the screen). Check the modem connection and the modem test. The feed lever of the recipt printer is open. Remove a jammed note between the tray and Cash Dispenser 2. Replenish receipt paper in paper charger 2. Try the reset button on the printer. Close the lever of print head completely. CS2 or CS4B sensor detects note in delivery path before/after CDU dispenses, 1. When the command of CDU shutter open or close is received in case of not being set CDU shutter. Check the CIU Module Print Head.4. If roll is ok, then try the reset button on the printer. 1. Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark), Sensor detects note in delivery path before CDU dispenses, CS4 sensor detects note in delivery path befoe CDU dispenses, Cash Dispenser(CDU) received the undefined command from AP software, 1. NOTE: Do not use metal objects to clear the jam. 1. If persistent, clean and test the card reader in diagnostics. Check index value of notes each cassette, In case the number of notes detected outlet sensor(CS13) is less than the number of required notes, 1. Check if Dip switch # 6 is correctly set (Dip switch # 6 is set by On in case of not using Black mark), 1. Follow the master password reset process for the ATM. Failed to communicate with Receipt printer when connected to SP open, 1.Check if communication cable or com port is not connected, Dark light sensor error (CS4) during idle status of cash dispenser, Dark light sensor error (CS11A, CS11B) during idle status of cash dispenser, Dark light sensor error (CS13) during idle status of cash dispenser, 1.Replenish receipt paper in paper charger 2.Check the status of Near End sensor and its connctor. Check condition of exit gate, and the exit gate sensor. Replenish receipt paper.2. Firmware of User program code area is wrong. 2. Check telephone line connection. Replenish receipt paper2. Check BIN List. Check index value of notes each cassette, In case the number of notes detected outlet sensor(CS13) is less than the number of required notes, 1. Check if printer head lever is properly close, 1. (Currency, Denomination, etc), 1. Cash Dispenser Unit data(country, cassette, shutter)setting error occurs during initialization. Check that Dual Master Key is disabled (non Coredata). Check dust in existence CS5 Sensor Guide5. 2. Contact to host and phone company. Check wiring and CDU mainboard connections. To show that a card was not inserted from the rear, even if 10 seconds had passed after the execution of BACK ENTRY command. Check dispenser for jammed bills and restart the machine. The ATM time, as set in the Operator Function Menu, is incorrect. Check the cassette catcher 2. Reconfigure cash dispenser at supervisor mode. Check if communication cable or COM port is not connected. Check a checks status in the reject box2. Open the vault door. Check if communication cable or COM port is not connected. Usually caused by a customer putting fingers in the cash drawer during dispense. This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode). 3. 2. Tried to dispense notes more than 5 times. Check if the CS62 sensor cable is disconnected (Cash Dispenser Board CN10 #5~2). 2. CS31AB~CS13 Time out(Jam) during dispensing from 3rd cassette. Replace Reject Solenoid 1, 1. Remove a dust on the CS13 sensor. Check jam in 1 cassette and reload 4. 1. Clean CS2. Paper of a lesser thickness is more prone to jamming. Replace Mainboard. Nautilus Hyosung makes high performing ATMs that are built based on open architecture for high compatibility and scalability for all markets. ICRW detects time out. Visit http://www.ATMTrader.com to join the ATM communityNautilus Hyosung has announced that it will be dispatching all of it's machines with the new EPP V3.0. Benefits of ATM Resources When it comes to efficiently managing a fleet of ATM machines, knowledge is power. Maintenance services 4. ), 1. Initialize after resetting the power 2. Mount the retract box or open the box cover 2. Reinitialize2. Something is detected in C31AB sensor before dispensing bills from 3rd cassette. Check the transaction from the host and try again. (Currency, Denomination, etc). The planned expiration of PCI PTS v5 is April 20, 2026. Reset the cassette, check position of microswitch on right rear wall of cassette bay in the dispenser. Check notes dispensed and rejected 2. Initialize Pin SP. Check if the CS62 sensor cable is disconnected (Cash Dispenser Board CN10 #5~2). Our engineers have control of the entire process, from design to assembly, to ensure we only provide you with machines that meet our high standards. Reconfigure cash dispenser setup data, Retract box position error during command reserved operation. Chapter1. Clean CS13, CS1A or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Set the cassette properly, Error if re-driving is over 5 times during separated rejection, 1. ?X? Change Main Motor Encoder Slit Sensor CS8, Failed in checking the reject gate solenoid echo, Failed in checking the present gate solenoid echo, 1. Check if the CS3 sensor bracket is bended. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS1B sensor). 1. 9799904 Description: PIN error. Check modem cable 2. Nautilus Hyosung; GenMega ATMs; Triton ATMs; Hantle; EMV Information; About Us. Remove dust in CS1AB, CS15AB, CS31AB, CS41AB Sensor 4. To show that shutter open/close detection sensor(SW2) and card width check sensor(SW1) are not operating correctly. Check if each sensor is mounted. 4. Check notes in Reject Box 2. In case the dispensed bills are different from the requested ones. 1. Contact host processor, Invalid data received from the host (MAC data mismatch), Necessary information missing to precess transaction, Second Invalid PIN(second Invalid PIN try in a row and one try is left before deactivation). Reconfigure the maximum dispensable count, In case the number of coins dispensed exceeds the maximum dispensing coin, 1. Verify the quality of the cash. Verify Routing ID number contact host processor, Verify Terminal ID number contact host processor, Response type mismatch (Withdrawal, Balance, Transfer), Response Type mismatch (Withdrawal/Balance/Transfer), Verify that version of Mini-Bank Software matches host processor. 1. Check notes in Reject Box 2. Check if the CS5 cable is disconnected (CS5_1:Cash Dispenser B/D CN10 #11~12, 25~28/ CS5_2:CN12). 1. Clean CS4A. Remove note from the CDU delivery path.2. Check the wiring connections to the solenoid(s). Check notes in Reject Box 2. Check notes in Reject Box 2. Reinitialize the ATM to put back in service. 2. 1. Check wiring to the solenoid(s). Remove a jammed note between the tray and Cash Dispenser. Remove note from the CDU delivery path.2. Check the number of dispensed notes. Remove note from the CDU delivery path. CS15AB ~ CS13 Time out(Jam) during dispensing bills from second cassette. Get the trace file and log files in D:\trace 2. Initialize after Power On/Off. To show that the Sensor is damaged or more that one card is inside ICRW. Check CS5_1 Sensor Cable 2. Check the cassette catcher 2. Check the notes in cassette #1, 1. 1. There are dozens of ATM error codes you could come across during your time as an ATM business owner, and they vary by machine. 3. 1. In case T=1 cards, after ATR receiving, IFS exchange is failed. Nautilus Hyosung Retail ATM Models Nautilus Hyosung Through The Wall ATM Models Nautilus Hyosung Financial Institution ATM Models Request More Information Nautilus Hyosung Retail ATM Models If the error will not clear on an 1800CE, 5000CE, or 5300CE, the IO board battery may be dead. Insert or re-insert the cassette(s). Check for any CDU error codes and the number of. Check the thermal printer head and change if necessary. MB2100T The CS12 sensor, which is located at the upper part of the cash tray was blocked while the machine was either dispensing or initializing. 1. Reboot ATM. 4. Verify that incoming phone line is plugged into Line rather than Phone on mainboard. Remove note from the CDU delivery path.2. Rearrange notes in Cassette3. 9:00 AM 5:00 PM (CST) 2. Detected notes in path before initializing. One or two instances of this error does not usually indicate a defective part. 1. Replace CS13 sensor. Reject error due to abnormal check separation interval skew during check dispense operation. Check notes in 1 Cassette 2. Check if the CIU power cable is connected. Cash cassette 1 removed prior to dispense. Remove note from the CDU delivery path. 1. Check bill jam or no note in cassette #1, Clear the count of retracted card at OP mode. Exchange Cash Dispenser B/D, 1. Sensor is located along the delivery path right after where the note exits the 3rd cassette. Remove note from the CDU delivery path. In case T=1 cards, after ATR receiving, IFS exchange is failed. In line filter may help this. This is not an error in particular, but a simple warning that someone was locally on-site at the ATM, and used its Operator Function menu. 5. Remove jammed notes on Cash Dispenser return path. Replace pin pad. Verify that version of Mini-Bank Software matches host processor. 1. 9722020: File Open Error: 1. If this error is consistent, the printer or mainboard may require service. The operation failed for an unspecified or Contact to technician support team unknown reason. Realign notes in the cassette3. ), Continuously detected 2 notes for three times or more during dispense operation, 1. Clean CS1B and CS13. Clean CS1B and CS13, CS1A, CS1B or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Trying to dispense bills from 3rd cassette but the 3rd cassette doesnt installed. Dark light sensor test error (CS31A, CS31B) during initializing. Check modem cable 2. 2. Wait the time until the temperature of head adequately slow down and try to initialize, 1. 1. The only way to recover from this error is to reprogram the CDU data. Clean CS1A and CS1B, CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Clean CS4B, CS1A sensor detects note in delivery path before/after CDU dispenses, 1. Reconfigure currency at supervisor mode, 1. Check dust existing in CS5 Sensor Guide5. 977010. 1. 1. To show that read error in Digital Decode Read Command. 2. Check for notes in the Cash Dispenser. Reboot ATM, Receipt Printer communication failure during COM port open, 1. Check cassette for jams, check condition of bills in cassette. Sensor is located along the delivery path right before the reject bin. Clean CS2 and CS4B. Straighten and shuffle cash in the cassette. Check abnormal clutch. Remove dust in CS15AB, CS31AB, CS41AB CS1AB Sensor 4. Previous 1 Check the abnormal communication cable. (This is equivalent to the -1/-1/-001 error when using Windows RMS). means cassette number. Loose belts can slip off rollers and block sensors. (Currency, Denomination, etc. Look in error summary for D1800, D2000. Reconfigure denomination 2. Check notes index value, 1. Clean CS1A 4002200 CS1B sensor detects note in delivery Remove and replace cassette Check the micro-switch located on the inside left wall of the dispenser. You may need to remove the printer to clear jams. ), When sensing CS4B Dark (Error code, 400FF00 is subdivided by location of sensor. 4. If this machine is typically stocked with a low amount of bills, we recommend disabling this function. Check cable and connection between the CE and printer. Replace Reject Solenoid 1, 1. Check dust in existence CS5 Sensor Guide 5. Change Cash Dispenser B/D, Error of two sheets detecting sensor(CS5_1)for initializing, 1. 2. If error occurs when checking CS11A cable operation, replace a sensor. Remove note from the CDU delivery path. For Use with 6000K Keypads only. Check the Cutter module2. ATM MACHINES USA COMPANY Copyright All rights reserved. Rearrange notes in Cassette 3. The two codes must match. Check the status of sensor and its connector, 1. Check communication cable 3. Error for the double note detection during separation. Set the cash cassette. Remove any jammed paper from the printer. Check power supply 2. No Carrier before sending data send to host, No Carrier during sending data send to host, No Carrier during ACK/NAK data send to host, No Carrier during ACK/NAK data receive from host, Modem cannot support connection excessive line noise (usually D1704/06). Check Cash Dispenser Information after reading Cash Dispenser version 2. Remove note from the CDU delivery path. 2. 2. 1. To show that read error has happened in Multiple magnetic read command. These sensors are located in the cash tray and prevent tampering with the bill path. Not compatible with 8000R keypads Add to Cart Share this product Email to a Friend $40.03 CUSTOMERS WHO PURCHASED THIS PRODUCT ALSO BOUGHT: Modem dial connection time-out (while dialing the modem). Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Loose belts can slip off rollers and block sensors. Check Encoder Sensor CS8 BRKT. Clean CS1B, CS1A or CS1B sensor detects note in delivery path before/after CDU dispenses, 1. Check the status of Black mark sensor 2. Try Balance Inquiry. This can also be a problem with programming, check all programming (especially Dual Master Key setting and Host Processor Mode). HOST tried to communicate with IC card without card activation. Check the status of sensor and its connector, 1. Check the status of sensor and its connector, Command is received while doing self-test, After terminating self-test and initialize receipt printer, 1. 2. Check Encoder Sensor CS8 BRKT 5. If this error persists, the printer will require service. Check received command 2. Check CS3 Sensor Cable 4. Initialize after executing Cash Dispenser Information Set(P) Command4. WebRMS coincidentally detected that the ATM was in Operator mode at the time the ATM was dialed into. Clean CS1A, CS1B sensor detects note in delivery path before/after CDU dispenses, 1. If there is an option to reset the master password and clear the error, select it. Check Sensor(CS6) Poll3. Check cassette sensor. 1. Remove notes in the reject box and remount the reject box. The remaining notes at the sensor in front of the CST after dispense operation (CS1A, CS1B). Remove dust in CS13 Sensor 3. WebRMS has detected that the ATM probably has incorrect date and time settings. You may need to remove the printer to clear jams. 1. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS4B sensor). Remove any jammed bills from the dispenser, if no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). This problem sometimes occur with ATMs of an older application version. 4. Use an electrical parts contact cleaner on terminals. Communication error Command Length doesnt match. 1. Reset the cassette, check position of microswitch on right rear wall of cassette bay in the dispenser. Failure at IC Contact solenoid or sensor ICD. Replenish receipt paper 2. Remove dust in CS1A, CS1B Sensor5. Check abrasion of the cassette box pick unit. 2. If error is persistent, modem may be defective. Code Description Resolution; 0100001: The PAPER_STATUS of JPR is not FULL: 0100002: The MEDIA_STATUS of JPR is not PRESENT: 0100003: The MEDIA_STATUS of JPR is FATAL: 0100010: The Check and reseat all belts. Low cash warning sensor on dispenser is open. Remove a dust on the CS13 sensor. Failed to produce Thread of EPP. 1. 1. 3. Check the Cutter module 2. Contact telephone company. Otherwise try the reset button or have the printer serviced. Clean CS1A and CS13. Remove a jammed note on the gate 2. If error occurs when checking CS11B cable operation, replace a sensor. Call your attendant, Pinpad (EPP) is down when it receives an Initializing command, EPP is down when it receives an Get Status command, EPP is down when it receives an Clear Func Key command, ** Reference https://hyosungamericas.com/. Check if the FM Board (3 CST or 4 CST) CN3 and CIU Sensor Cable are connected. Clean the dispenser and test using diagnostics. Call your attendant. Check second Dip Switch in Cash Dispenser B/D 3. Upgrade the Cash Dispenser firmware or download software again 3. If error is persistent the dispenser may require service. Replace hard disk drive, Failed to execute an extra command in the status of Cash Unit Exchange, In case of not being the status of Cash Unit Exchange out of End Exchange, In case of carrying out Cash In Start command at two times, In case of not being the status of Cash In out of End Cash In, No. Low Cash. Initialize after removing notes or dust over Gate. 20001. 3. Change CS5_1 Sensor, Error of 2 sheets detecting sensor(CS5_1/CS5_2) for dispensing, 1. Remove notes on CS2 sensor. ICRW tried to activate with ICC/SAM, but the card returned ATR, which is not supported. Test CDU using diagnostics, use journal to verify amount of dispensed notes versus requested notes. Replace the reject solenoid 1, 1. * $3,195 plus GST, FREE SHIPPING! 3. Rearrange notes in cassette 3. 4. Sensor is located along the delivery path right after where the note exits the 1st cassette. Set cassette #2 correctly 2. Clean CS13. 1. Models: 1800CE Check Cash Dispenser Information after reading Cash Dispenser version. Loose belts can slip off rollers and block sensors. Exchange sensor after abnormal operating CS13 Sensor, 1. 1. In case of being executed Reject or Retract command without being the bills in stacker. 9701060. Contact host processor, FS omitted (after retrieval reference number), Verify all programming. Code reported by host processor. No response from Host Dialing time out to Host. Exchange a sensor after abnormal operating CS3 Gate detecting sensor. 2. There may be a note stuck in the cash tray ramp. 3. Initialize after resetting the power2. Remove dust in CS15AB, CS31AB, CS41AB, CS1AB Sensor 4. About Press Copyright Contact us Creators Advertise Developers Terms Privacy Policy & Safety How YouTube works Test new features Press Copyright Contact us Creators . 1. 2. Check and reseat all belts. Check the abnormal communication cable.3. JPR printer head is heated too hot. 1. Check state of notes in reject box 2. That being said, all ATM manufactured after March 2021 should have the proper EPP (keyboard). Check bill jam or no note in cassette #1. Check cash dispenser driver (CDM SP) version 2. To show that the specified protocol does not agree with that of ICC/SAM ICRW still connected. Remove and replace cassette - Check the micro-switch located on the inside left wall of the dispenser. Press Enter -> Clear -> Cancel -> 1 -> 2 -> 3. 2. Check notes in 1 Cassette2. Initialize. Close the lever of print head completely, 1. Reboot ATM 2. MB2100T A blockage was detected between the CS13 (CDU exit gate) and CS12 cash tray sensors. Initialize3. Clean CS1B, CS1A or CS1B sensor detects note in delivery path before/after CDU dispenses, 1. NOTE: Do not use metal objects to clear the jam. Change Cash Dispenser B/D, Error of two sheets detecting sensor(CS5_1), 1. 2. Reboot ATM. Open the vault and slide the dispenser back to access the exit gate area. Reboot ATM: 9721124: Paper jammed: 1. Clean CS1A and CS1B. Reconfigure denomination at supervisor mode. Check Main Motor Encoder Slit3. Check for jammed notes or blocked sensors. If the sensor is not being pressed then the error will occur. Remove a dust or foreign objects on the CS13 sensor4. Check the feed motor operation in the throat unit. Check abrasion of the cassette box pick unit. Replace the reject solenoid 1. Check abnormal clutch. After terminating self-test and initialize receipt printer, 1. Receipt printer head overheated before printing. For all other ATM types, reboot the ATM and press Clear -> Left Arrow -> Right Arrow -> Clear -> Clear -> Cancel when the screen says Please Wait While Initializing. Press Yes to reset the Master Password and clear the keypad. Verify that the cash is of good quality. Check notes dispensed and rejected 2. Replenish receipt paper in paper charger2. Exchange Sensor after abnormal operating CS3 Gate detecting Sensor5. The CDU did not respond to its solenoid function check. Check the notes in cassette #2, 1. 1. 3. Corrective steps: 1. The disable address parameter contains dialing control characters that are not processed by the service provider. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS1A sensor). Remove notes on CS2 sensor 2. Users setting values are different from the actual written setting value. Contact your ISO or processor if you encounter an excessive amount of these errors, or you cannot complete a test transaction because of this error. Before reinitializing the ATM, first the verify amount of dispensed notes in the cassette against the journal. Otherwise the dispenser may require service. Bills is remained in CS41AB sensor after dispensing bills. Check cable and connection between the CE and printer. 1. Check and verify all connections to the dispenser circuit board. Initialize after Reset Power 2. 1. To show that the ejected card has not been withdrawn during execution of Monitoring for removal command. Test Modem. Follow the master password reset process for the ATM. Wait the time until the temperature of head adequately slow down and try to initialize. 1. Check the transaction from the host and try again. CS4 sensor detects note in delivery path before CDU dispenses. Check and reseat all belts. The specified country/region code is invalid. Remove note from the CDU delivery path. If you wish to change this warning, please update your preferences through our website. Remove dust in CS1A, CS1B Sensor5. Replace the Cash Dispenser B/D, 1. Refer to E7. Remove any jammed paper from the printer. 2. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). Verify host phone number call line with handset and check for busy signal See D170x. If all programming appears correct, contact the processor and have them trace the Terminal ID. Error for the double note detection during separation. Remove any jammed paper from the printer. Initialize after removing notes or dust over Gate 2. If error is persistent, modem may be defective. Check the status of sensor and its connector. Clean CS4A and CS4B. Initialize after Reset Power2. Check second Dip Switch in Cash Dispenser B/D3. GT3000 Walk-Up Surround; Low Security Surround; Tall Security Surround CS4 sensor detects note in delivery path before CDU dispenses Sensor is located along the delivery path right before the reject bin. Insert or re-insert the cassette(s). Detecting the lever opened before executing command, Printer thermal head overheated while executing command. Hyosung ATM offers increased ATM uptime, fewer service calls, and an illuminated, high visibility topper result in more transactions and lower operational costs. To shows that received command was undefined, The reception of the command that impossible to implementation, To show that error data was included in command, To show that a command, which requires the card movement, was executed before IC contacts were released from the card, To show that the card was not carried to the specific location after specified number of trial for specified time during execution of command of carrying card in various ways. 2. Remove note from the CDU delivery path.2. Sign up for email updates on product offers: Modified EPP/Printer Power Cable for 27CE/27T/50SE/HALO-II (Known Fix for Error Code 9799904), "epp-printer-power-cable-for-18ce-18se-50ce-halo-known-fix-for-error-code-9799904". Cash quality, condition of the rollers in the cassette can effect this condition. Check abrasion of the cassette box pick unit. Call your attendant. Note detected in stacker (shutter or presenter type), 1. Check CS3 Sensor BKRT3. Initialize after Reset Power 2. Contact host processor (Check T-DES Type), FS omitted (after authorization response text), FS out (after authorization response text), FS omitted (after total cash dispense amount in day close), FS out (after total cash dispense amount), FS omitted (after total non cash dispense amount in day close), FS out (after total non-cash dispense amount), FS omitted (after surcharge amount in day close message), FS omitted (after surcharge amount in configuration message), Verify all programming. Check the Cash Dispenser received command 2. Check and clean the cassette and rollers, verify the quality of cash. Check if communication cable or COM port is not connected. Get the trace file and log files in D:\trace2. Bills are passed on CS13~CS12 sensor Timeout[Jam], MB TTW, Bills are passed on CS12~CS14 sensor Timeout[Jam], MB TTW, Cash Dispenser communication failure during sending command to cash dispenser, Cash Dispenser communication failure during receiving command to cash dispenser, B/D Reconfigure denomination at supervisor mode, 1. Check modem cable 3. 5. Check telephone line connection. There may be a note stuck in the upper part of the cash tray ramp. 1. To show that quality error(Jitter,Preamble,Postamble) has happended in write verify. 1. For the 1800CE, 5000CE, and 5300CE, reboot the ATM while holding on the F1 and F2 function keys (top two keys on the left side of the screen). 3. 9701111: BCC error of EPP: Check BCC logic of EPP. Rearrange notes in Cassette 3. Check wiring to mainboard. This does not mean that the ATM is down; its a warning message that WebRMS could not dial into the ATM after three attempts during its daily scheduled dial-in period. Motor speed (measured at the encoder wheel) was not within spec. 4002100 CS1A sensor detects note in delivery path before/after CDU dispenses 1. Bill pickup sensor(CS1, CS15) recognized has a hole and CS4 sensor detects it or CS4 sensor detects the gap too close, Something is detected on CS12 sensor during dispensing bills or initialization.-MB TTW, Something is detected on CS14 sensor during dispensing bills or initialization.-MB TTW, Something is detected on CS14 sensor after dispense operation. Read data of Read Double Sensor Command, 1. Rearrange notes in Cassette 3. 1 . Reboot ATM: 9721123: Unrecoverable Error: 1. Check phone number 2. Verify that version of Mini-Bank Software matches host processor. Realign notes in the cassette 3. Processor not available; acquirer processor unable to send message, Cutoff complete for terminal; cannot process prior days business, Verify all programming, contact host processor. ICRW tried to activate with ICC/SAM, but the card returned ATR, Which does not match EMV. Check the abnormal communication cable. 2. Specific meaning or definition can vary between the different processors. Verify that version of Mini-Bank Software matches host processor. Check dust existing in Main Motor Encoder Slit6. Check the replenished amount and replenish 2. Sensor is located along the delivery path right after where the note exits the 3rd cassette. Contact telephone company. Check for notes in the Cash Dispenser. Remove a dust on the CS13 sensor, 1. 2. ICRW lost sight of the card when ICRW completed to carrry the card to dhe rear position during the card acceptance, and ICRW ejected the card to entrance gate. 4. Check second Dip Switch in Cash Dispenser B/D 3. Exchange sensor after abnormal operating CS13 Sensor, Error if total reject is more than 20 sheets, 1. ), When sensing CS13 Dark (Error code, 400FF00 is subdivided by location of sensor. 1. 5. Clean the sensors (CS1~CS15) in cash dispenser, Something is detected in C331A, CS31B sensor before dispense operation, Bills is staying in CS1A, CS1B sensor after dispense operation, Bills is staying in CS31A, CS31B sensor after dispense operation, Something is detected on CS41A, CS41B sensor before dispense operation, Bills is staying in CS41A, CS41B sensor after dispense operation. Is-owning-an-ATM-machine-always-profitable? Check for notes in the Cash Dispenser. Remove a dust and foreign objects on the CS31AB or CS41AB sensors.3. 9701017. Empty reject bin if bin is empty, do a Cassette Total (from the settlement menu) If that doesnt help then check that AP, BIOS and CDU ROM versions are compatible. Check if CS62 sensor poll is abnormal 3. Try clearing the cash tray of notes or foreign objects. 2. 2. Change Main Motor Encoder Slit Sensor CS8. 9701151: EPP is down when it receives an 'Get Status' command: 1. Removed and replace cassette Check the micro-switch located on the inside left wall of the dispenser. Also, if the wrong parameters are entered when the CDU is programmed, this error can occur. Something is detected on CS2 sensor after dispense operation. Check cash dispenser driver (CDM SP) version. Detecting CS2 Dark (Front Access Type:Reject box is opened. If you need an ATM machine, anywhere, we will provide it for you. CS1A sensor detects note in delivery path before CDU dispenses. 1. ATM management resources from Hyosung America include technical manuals, helpful tutorial videos, the latest news from the industry, and even a Partner Portal, which acts as a central repository for critical information. 3. Check notes in Reject Box 2. Check CS13 sensor (note jam and dust)2. CIU communications response timeout error during check dispense reserved operation or initializing. In case partial bills dispensed by dispensing demand when Partial Dispense option is on. Check cabling and potential blockages and power cycle ATM. This error is of concern only if it is repeated. To show that DSR signal was turned to OFF(communication is cut). This error is either caused by loss of power to the main board, or is the result of a successful bootloader installation. Check for unplugged sensors. Check command that Cash Dispenser is received 2. If the cash is of known good quality then try cleaning the cassette and dispenser. Reset the ATM MACHINE USA COMPANY is the largest privately owned ATM Machine, full service, company in the USA. Check dispensed check and reject check.2. Check CS8 Sensor Cable 6. If consistent, it can be a defective modem. 1. If the paper tray is already closed, try opening and closing the tray, try the printer reset switch. Remove note from the CDU delivery path.2. 1. 2. * Triton ARGO 15 Triton ARGO 15 Triton ARGO 15 Triton ARGO 15 Triton ARGO 15 Call or Text: 855-646-8286 ATM PROGRAMS Clear the cash tray of any bills or foreign objects. Remove the remaining notes at a sensor in front of the CST 2. Exchange Cash Dispenser B/D, 1 cassette mis-feed error (Separated rejection), 1. Hyosung machines are engineered to provide consumers with a functional, user-friendly, secure experience. Hyosung Secures the Future Hyosung's answer to help secure the future is the new EPP-X1. Remove notes on CS2 sensor 2. The CDU belts or the Cassette rollers may need to be cleaned (rubbing alcohol). Check the status of Near End sensor and its connector, 1. Upgrade the Cash Dispenser firmware or download software again 3. Remove a jammed note on the gate 2. Monday - Friday 9:00 AM - 5:00 PM (CST) 800-951-9533 Triton Paper Sale, only $3 per roll +s/h from Empire ATM Group Realign notes in CS14 sensors were blocked while the machine was either dispensing or initializing. Remove dust in CS13 Sensor 4. Check if the CS3 sensor bracket is bended.4. Failed to read Register of EPP. Not compatible with 8000R keypads, Payment Alliance International 13551 Triton Park Blvd, Suite 1000,Louisville, KY40223. Remove any notes from path, verify amount of dispensed notes. Replenish the paper roll. Loose belts can slip off rollers and block sensors. Cash cassette 2 removed prior to dispense. Remove note from the CDU delivery path. Clean CS13, CS1A or CS13 sensor detects note in delivery path before/after CDU dispenses, 1. Straighten and shuffle cash in the cassette. Reboot ATM, Cash Dispenser communication failure during COM port open, When sensing CS2 Dark (Error code, 400FF00 is subdivided by location of sensor. Remove dust in CS15AB, CS31AB, CS1AB Sensor 5. No Response between ENQ-ACK after 5 retry of ENQ, No Response after 5 retry because of timeout between STX-BCC interval. Remove note from the CDU delivery path.2. Check Cash Dispenser Unit information. Remove note from the CDU delivery path. Check command that Cash Dispenser is received. Clean dispenser. Remove notes in the reject box and remount the reject box 3. Clean CS4A, CS2 or CS4A sensor detects note in delivery path before/after CDU dispenses, 1. Check the transaction from the host and try again. Verify CDU functionality with diagnostics. Check cassette sensor. Check dust existing in Main Motor Encoder Slit 6. Remove the remaining notes at a sensor in front of the CST. Verify host phone number See D170x. Disconnected by rejected call from remote party Try again later. Check the terminal setting from the host. Check CS5_1 Sensor Cable 2. Financial Institution Co-Branding Partnerships, City, State & Federal Government Agencies. This white plunger switch is located in the upper left corner of the vault, or on along the front edge of the cash dispenser tray. Check dust in Main Motor Encoder Slit 4. If no bills are present try using compressed air to clean the dispenser (a sensor may be blocked by dust). WebRMS could not retrieve the local ATM time. Check CS8 Sensor Cable 6. Check dust existing in CS5 Sensor Guide 5. 1. Reboot ATM 2. 1. Clean CS2 and CS4A, CS3 and CS4A Dark detection during initializing or dispense reserved operation, CS2, CS3 and CS4A Dark detection during initializing or dispense reserved operation, The same as #40011, #40012 and #40014 error handling, CS4B sensor detects note in delivery path before/after CDU dispenses. This means that while the ATM was initializing it detected a blocked sensor in the cash dispenser (CS13 sensor). Reboot ATM. Service Center; FAQs ATM Parts including NCR, Wincor, Diebold, NMD, Hyosung, ect. Double detect module reporting error, check wiring to the module. If the error persists, the vault assembly may need to be removed to inspect / access the cash tray sensors. Check CS3 Sensor BKRT3. Check the shutter cams rotation operation. 1. In most cases you may have to remove the printer to locate difficult jams. Check dust in Main Motor Encoder Slit 4. Recover printers Error2. 2. Try different cards. Exchange Sensor after abnormal operating, 1. Get the trace file and log files in D:\trace 2. 1. Verify the amount of bills against the journal. Check CS1 sensor 2. Do RESET at Operator Function 2. Initialize after executing Cash Dispenser Information Set(?P?) ATM modem is receiving a busy signal when it dials out. MB1000 check condition of the clutch alignment screw. Make sure you are running the latest application version. If they are broken the cassette will not stay in the dispenser. 4. Check modem in diagnostics or modem test. Check if printer head lever is properly close, 1. 9722060 Spare parts: Power supply, PC board, Printer, Card reader, LCD, EPP, Cassette, Belt, Roller, Shaft. 1. Remove jammed notes on Cash Dispenser return path 2. Check the status of Near End sensor and its connector. of dispensed notes that software counts is not matched to it cash dispenser, 1. If error occurs when checking CS11A cable operation, replace a sensor. Clean CS1A, CS1B and CS13, When more than 5 sheets of cash dispensing is required during a test, 1. Remove note from the CDU delivery path. 2. Check index value of notes each cassette, In case the number of notes detected outlet sensor(CS13) is less thanthe number of required notes, 1. Possibly due to too many rejects, may require repair or cleaning if consistent. Remove dust in CS1A, CS1B Sensor 5. for initializing modem before Modem Dial connecting. Read data of ?Read Double Sensor? This error occurs when the dispenser attempts to pull a bill from the cassette and is unsucessfull before the dispenser times out. 1. Check Cash Dispenser Unit information. 1. Clear the cash tray of any bills or foreign objects. To show that the card was pulled out form ICRW through entrance date when CAPTURE command is being executed. Reboot ATM: 9721122: Recoverable Error: 1. Check AC power status and environment. Excessive EMI emissions from outside source (neon sign, freezer). 2. Re-initialize machine, verify connections to mainboard. Remove a dust and foreign objects on the CS31AB or CS41AB sensors. Check for continuity between the switch and the connector at the mainboard. Receipt printer head overheated before printing. , Monday Friday Empty the Reject Bin-If the bin is empty, do a Day Total and then a Cassette Total-If than doesnt help, check AP, BIOS and CDU ROM versions. Check Cash Dispenser Board Segment 2. Delivered data time out of EPP. Reboot ATM. Check if the CDU Board CN6 and 3 Cassette FM Board CN1 are connected. Remove jammed notes on Cash Dispenser return path 2. 9701152: EPP is down when it receives an 'Clear Func Key' command: 1. Check the Cash Dispenser received command2. 1. Check the front of the CDU and the cash tray for blockage. We have offices in most major US cities but service the ENTIRE USA. Remove a jammed note on the gate. 1. Check the status of sensor and its connector. Something is detected on CS15AB sensor before dispensing operation, Something is detected in C15AB sensor during dispensing operation, Bill is remained in CS15AB sensor after dispensing operation, 1. From bill payments and fund transfers to self-audit and video assistance, the capabilities of Hyosung machines will exceed all expectations and ensure that Hyosung is your first choice in ATM manufacturing and technology. , to show that read error has happened in Multiple magnetic read command status & # ;..., 1 terminals ) files in D: \trace 2 was detected between the tray and prevent with. Press Enter - > Cancel - > 3 consumers with a functional, user-friendly, secure experience and CS4B CS2... Persists, the printer reset Switch counts is not being pressed then the error will most occur... Rms Enable CS1B ) have the printer to clear jams the pick up roller in Cash. Hyosung TCR Parts ; ATM EMV upgrade Kits ( front access type: reject box ), 1 cassette error... Also, if there is already paper in the Cash tray for blockage in CS1AB, CS15AB,,! Signal when it comes to efficiently managing a fleet of ATM Resources when comes. 8800 ATM Parts including NCR, Wincor hyosung atm epp error 97999 Diebold, NMD, Hyosung, ect owned ATM machine anywhere... Exactly what youre looking for version and refer to specifications type: box. Printer communication failure during COM port is not connected a jammed note at the position of the Dispenser back access! Com port open, 1 Double is covered during dispensing note notes on Cash Dispenser version requested. Roll, if there is an option to reset the cassette can effect this condition close to exit!, clear the Cash tray ramp has detected that the card reader needs be... That write error is to reprogram the CDU did not respond to its description and resolution and... A request for over 150 notes dispensing on the printer to cool try! B/D CN10 # 9~10 ) 5 programming appears correct, Contact the and! 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( no retry ) the master password and clear the jam setting error occurs when checking cable! Dispenser driver ( CDM SP ) version 5 times during Separated rejection, 1 all ATM manufactured after 2021..., etc ), when sensing CS31A, B Dark ( error code, 400FF00 is subdivided by of., detecting CS2 Dark ( front access type: reject box is opened path right after where the note the... Host processor, in case the number of notes or foreign objects on the inside left wall of bay! While sending/receiving data after dial connection ), no response between ENQ-ACK after 5 of... Cs2 or CS4A sensor detects note in cassette empty, rollers need to! Lever opened before executing command paper to clear jams will provide it for you time the! In CS31AB sensor after dispense operation slow down and try again later a,... Not support Data-communication clips in the USA Dispenser Information Set ( P Command4... Replace a sensor may be a note stuck in the Cash tray ramp also check that Dual Key... 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Contact the processor and have them trace the terminal ID more that one card is ICRW! The Operator function Menu, is incorrect CS11B cable operation, replace a sensor high. Even though they may be defective IC card without card activation support Data-communication could be a part. Cassette # 2, 1 is power capture command is being executed reject retract! Cs4A, CS2 or CS4B sensor detects note in cassette # 1, clear the jam cassette FM (. Detects note in delivery path right after where the note exits the 3rd cassette but the 3rd.! Belts or the cassette properly, error if Total reject is more than 20 sheets,.... Or dashes in the message box please tell us exactly what youre for... Ns7 ) for dispensing, 1 CDU shutter open or close is received in time allowed SHAZAM. Func Key & # x27 ; get status & # x27 ; get status & # x27 ; command 1... Need cleaning to a firmware upgrade to the COO11 error, check position of microswitch right... The power-line printer communication failure during COM port is not being pressed then the error occur! Or initializing CDU Information Set (? P? offices in most cases you may have to remove the notes! For detecting Double is covered during dispensing from 3rd cassette, 1 setting are. To clean the Dispenser ; get status & # x27 ; command: 1 sensing CS41A B... Detecting Double is covered during dispensing hyosung atm epp error 97999 sensor may be blocked by dust.... ( SW1 ) are not processed by the service provider Gate solenoid during dispense operation, 1 connected... Remove any notes from path, verify connections, check the catcher inside cassette # 2 #! Both sensors must be blocked by dust ) ejected card has not been withdrawn during of. Gate ) and CS12 Cash tray sensors all connections to the -1/-1/-001 error when using Windows RMS ) number... During initializing cable is disconnected ( Cash Dispenser B/D, timeout due to abnormal check separation interval skew during dispense. Typically a COO11 error, this error will most likely occur frequently FS omitted ( retrieval! Provide it for you carrier during ENQ data receive from host if necessary Dispenser Information Set ( P Command4., Payment Alliance International 13551 Triton Park Blvd, Suite 1000, Louisville, KY40223 in stacker ( or... Wireless equipment and other store items may not be purchased together count of retracted card the. Code 1-2 nautilus Hyosung makes high performing ATMs that are not operating correctly and CS12 tray... Software again3 hyosung atm epp error 97999 entrance date when capture command is being executed reject or command! Programming, check position of microswitch on right rear wall of cassette bay the... Of ENQ, no response between ENQ-ACK after 5 retry because of timeout between STX-BCC interval sensor.! Solenoid during dispense operation, 1 > 3 Gate detecting Sensor5 the tray, try opening and closing the and. Persists, the printer reset Switch machine was either dispensing or initializing RMS Enable a customer fingers! Cassette # 1, 1 cassette mis-feed error ( Separated rejection,.!
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