Since 2017. Thank you Marcelo!!! Review tags are currently only available for English language reviews. The north west France region for grand cities like Rouen and Caen, Normandy is also where youll find the Bayeux Tapestry, Mont Saint-Michel and some of Europes most famous beaches. We had a 4 berth cabin for two. We would ask that if ever you are not happy with your meal onboard, please do report it at the time as the crew will do all they can to put things right for you so that you are not disappointed, as we want you to enjoy your sailing with us.We hope it will not be too long before we can welcome you back onboard. For more assistance, you can contact the various departments by using the following Contact Details: Reservations and Enquiries: Call 0330 159 700 or [email protected]. Even if you arent sailing overnight, you can book a cabin for a daytime nap or just some quiet space with younger kids. Chargebacks are essentially a way of getting a refund directly through your bank or credit card, rather than through the merchant. All rights reserved. First we were not advised that you had to make a reservation at the main restaurant. Bienvenue Brittany Ferries France. Would you like to go there now or continue browsing Family Traveller UK? 50% of booking value as cancellation fee. Companies can ask for reviews via automatic invitations. I hope that despite your recent disappointment we can look forward to welcoming you onboard soon. When this has happened to me and the cost has been less, a telephone call to Brittany Ferries has got the difference refunded to my Credit Card. But that's far from all that's . Weve now booked and are delighted with his efficient and effective service throughout our conversations. Relaxed summer holidays in France and Spain start with an easy ferry crossing. Simply Business Cancellation policy (Explained), Home Bargains Return Policy (Brief Description), Free amendments up to 2 weeks prior to outward sailing. Call 0330 159 7000. We look forward to welcoming you on board. Our booking was made with great patience by one of the staff who had to constantly repeat his words. We are currently recruiting more staff to help with this. You must follow the correct procedure by contacting them first rather than cancelling via the website. Many of us have questions in our minds regarding Brittany ferries refund rules. Everything from check-in queues to security seems designed to be as unfriendly to families as possible. It goes against our guidelines to offer incentives for reviews. The new Ferrynauts App uses augmented reality to add even more adventure to the voyage for 7-13 year olds. (2) A 20 fee applies to Standard/Flexi tickets following the free amendment period. Get inspiration, tips And holiday competitions straight to your inbox! Lets start with the fact that ferries give kids the kind of freedom you cant even dream of on a flight. This is the version of our website addressed to speakers of English in the United States. Come keep warm and laugh about the summers events with friends around the fire. But much better than Galicia. If you think your plans might change, consider booking Flexi ferry tickets, even if these tickets are more expensive. Refunds will be issued within seven days. hi ,,not sure if this is correct place ,,but could someone tell me what i should do ,,i booked a flex ticket for 5th sept but i need to postpone it for a week or so but not 100% when, should i cancel it ? Is that right or am I reading it wrong? Phone lines are staffed from 09:00 to 18:00 Monday through Friday and 09:00 to 13:00 Saturday and Sunday. Booked a 4 berth deluxe cabin for the two of us.Highly recommend! To do this, hold off on booking your Brittany Ferries tickets until the rest of your holiday plans are confirmed. Not good enough Brittany Ferries. Why not credit the original card? Flexi 165. No kettles in cabins. Valid for travel on all sailings to France and Spain. Telephone call: spoke to JUDE, you were so kind considerate and gave supberb advice. I have a flexi booking from Southampton to Bilbao in July but because of a family event, I need to change the sailing to Caen but because Customer Services have amended by booking because of my problem with walking, I cannot "Manage my Booking" so any further changes have to be done via telephone using the number 0330 159 7000. From Galicia in the west to the eastern Basque Country, its the perfect area for family beach holidays. Requiring to return to UK just one week earlier on 19th March 2023 I was astounded when they placed a surcharge of 86 for making a change. All passenger sailings with Brittany Ferries up to and including 28/06/20* have been cancelled. This includes a lowest-price economy ticket for those who are clear on their travel plans and are unlikely to make changes before departure.. Realted:- Premier Inn Cancellation Policy. Economy tickets are non-refundable, so you won't be able to get a refund. In case of tickets booked in a special offer, you can cancel your tickets, but you wont get any refund. In the case of Standard and Flexi tickets, you pay fewer cancellation fees and get a refund, whereas, in the case of economy tickets, you get no rebate. What is the point of a flexi ticket which would have cost . Thats the message from Brittany Ferries which has just opened for reservations ahead of the 2020 season. Our flex ticket to be used on 1 September has been moved about 4 times the only additional cost being the difference in ticket prices. Its not a secret that the Spanish love the northern part of their country in summer. The closer you are and the busier the sailing is the more expensive it will be.I will certainly pass on your valuable feedback to our web team, we are constantly working hard to improve our online experience and we really do appreciate valuable feedback such as yours.I do understand how frustrating this must be so please accept my sincere apologies.Despite these issues we look forward to welcoming you on board and hope you have a fantastic sailing with us.Kind regardsKirstieBrittany Ferries. Three weeks on and I still haven't managed to speak to somebody. It's just all a little confused (as are the ticket options). Much better. Date of experience: 02 January 2023 This makes it a convenient way to take your car on holiday with you. Group Enquiries: Call 0330 159 5400. Or, if you feel more like some retail therapy, theres Duty Free shopping on crossings from the UK to France or Spain, along with a range of on-board shops selling everything from small toys to tech. You can get up to 40% OFF the Bari - Igoumenitsa, Bari - Corfu . Himadri is a travel enthusiast who loves exploring different parts of the world. If you are exempt and have a doctors letter it will not be accepted. Since the end of March I have called this number 3 times every day but 10 times every day for the first few days. Review of the booking experience and revision only .The online booking procedure was very clear and straightforward . Important . Good Afternoon Mr OsbourneI am sorry to hear of the concern you have over your bookings.Please accept our apologies that you have not been able to speak to anyone.I believe that an agent has now been in contact with you after your post on Trust PilotKind regardsAlisonBrittany Ferries, This is the version of our website addressed to speakers of English in the United States. People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. read more, Ferry Portsmouth to Santander. MARCELO the agent was extremely professional & looked into our issue and efficiently helped us book our next trip! Also purchased flexi ticket six days later you gave free upgrade when booking. Find out how we combat fake reviews. Tripadvisor performs checks on reviews. Lets have a look at different types of tickets. BF-CustomerServices, Manager at Brittany Ferries, responded to this review. Three weeks on and I still haven't managed to speak to somebody. #1. I see you have - once again - amended your booking forms. by ondine warhol / Friday, 17 December 2021 / Published in cobra king forged tec iron set. We do have the choice of 3 ticket types, the Economy ticket being the cheapest, but all ticket types come with their own conditions. I went on site with doubts about its ease to use and was delighted to find that every stage went very smoothly. Brittany Ferries also charges cancellation fees on its tickets. Brittany Ferries . Cancellation charges apply according to different ticket types. As very easy to book but after initially looking at required date, had to measure vehicle to make sure it was correct size. It all screams SCAM! I chose the flexi fare option to allow amendments on the return leg: things can happen. Just awful. Just been offered a free bottle of water, due to EU regulations apparently. brittany-ferries.co.uk Say Hola to Spain in 2023. The explanation given was totally unacceptable. We have helped over 300,000 people with their problems. Kind regardsAlison Brittany Ferries. Revenue impacts the experiences featured on this page. Theres never a dull moment, and you get the best prices in town. Standard 158. If I cancel at the moment, Brittany will keep the deposit as per the T&Cs of the ticket as the UK government have not yet issued a do not travel instruction for late July. It looks like the link pointing here was faulty. I liked the updated cost as each section of the booking was completed. I simply wanted to change a lead name as after 2 years things have changed but this is apparently not possible. Welcome Brittany Ferries UK. Dramatic Saint-Malo is also gateway to the east of Brittany, not far from Normandy and under an hours drive from the grand city of Rennes. Adam Sawyer and his partner had to cancel their trip to Europe (Image: Adam Sawyer) A Plymouth man has been left disappointed after discovering his Brittany Ferries ticket was not eligible for a . Brittany Ferries not playing ball. Stop by and enjoy all we have to offer. Home / Cancellation Policy / Brittany Ferries Cancellation Policy. Brittany Ferries, officially Best Travel Company for Family Holidays, Brittany Ferries celebrates its 50th Anniversary in 2023 with Flexi Ticket offers for family travel. Family friendly Brittany Ferries understands that family travel plans can change. DoNotPay's Chargebacks product offers a fast, easy and successful solution. Now we have to return to the Direct Ferries site and try to cancel the booking that we made with them, Dear Mr GabbitasThank you so much for your lovely review and kind words about my colleague Greg who assisted you with your booking.We have loved having you on board all these years and can not wait to welcome you back on board soon.Best wishesKirstieBrittany Ferries. You can change it as many times as you like so don't worry about the exact date. In addition to Free Flexible Ticket Upgrade offers on bookings just now, with deposits from just 25% of your fare, Brittany Ferries always makes it easier to budget for family holidays. Maybe try searching. Brittany Ferries General Ferry Booking Terms and Conditions. Three weeks on and I still haven't managed to speak to somebody. CHOOSE YOUR TICKET TYPE We have three ticket types available so you can choose the level of flexibility to suit your travel needs. It was a far improvement over it's near sister ship Galicia. The phone rang (phone in room) and a continental breakfast was delivered to the room within 5 minutes. We use dedicated people and clever technology to safeguard our platform. BF-CustomerServices, Manager at Brittany Ferries, responded to this review. Under the law, refunds must be provided within seven days but given the unprecedented effects of coronavirus, we advise allowing ferry companies more time to process refunds. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. DoNotPay can help you avoid unwanted charges altogether with its virtual credit cardproduct. Our website developers have been working hard to make it possible to do more functions online as we do understand the frustration with this. It all screams SCAM! Minimal space in the cabin but its read more. (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. Marchesboy said: Brittany Ferries have cancelled my sailing on May 3 to Santander. Evening meal was great and great service. Always remember anyone can post on the MSE forums, so it can be very different from our opinion. With sailings from Plymouth, Portsmouth and Poole to ports on the beautiful west coast of Europe, you'll be ideally placed to begin your self-drive break in some of the most stunning landscapes the continent has to offer. 381. There are other ways of contacting us and I have provided the link below:https://www.brittany-ferries.co.uk/information/contactThank you for your patience as the wait time for email response is 14 days. . 3. The details on return and refund policies of different brands provided are based on first-hand experience to help everyone experience a hassle-free booking. Kind regardsLeah Brittany Ferries. Welcome to Brittany Ferries. Families of keen cyclists will be pleased to know La Vlomaritime criss-crosses Normandy as well as Brittany. We've paid the 127.50 deposit and remaining 75% is due to be paid on 12th May. Review. No refund within 2 weeks and after outward sailing, Refund by method of payment up to 4 hours prior to outward sailing. https://www.brittany-ferries.co.uk/information/terms/general-ferry-booking-termsI can see from our records that you have been liaising with members of our Customer Services team. This version is easier to follow/use. Decided to try the Roscoff to Plymouth ferry for the very first time. Customers wishing to make a reservation can visit www.brittany-ferries.co.uk or call 0330 159 700. www.brittany-ferries.co.uk/information/faqs/booking-information/ferry-ticket-types. or re book on other date ,,or tell them my situation ,,,thanks in advance. The crew were exceptionally friendly and travelling as a foot passenger we got chatting to fellow passengers more than if driving. If Brittany Ferries were not such a large and well known company, I would believe that I am a victim of a scam. 125595. Back to driving thru France to Spain. I have now emailed 4 times and received automated responses promising to deal with my problem within 14 days; that hasn't happened. Flexible tickets for standard prices Available on all routes Low deposit - pay just 25% today . We had a 4 berth cabin for two. DoNotPay can help make it easier, so you can get the money back from your cancelled holiday without arguing with your bank or the ferry company. View full details. Offering the widest choice of cross-Channel ferry routes to France and northern Spain, we have a fleet of 7 spacious and comfortable cruise ferries and also operate a high-speed ferry service to France during the summer months. . For more information on the new ticket structure visit www.brittany-ferries.co.uk/information/faqs/booking-information/ferry-ticket-types. Whispering Woods Campground. We have booked a return ferry crossing to Santander on a flexi ticket. Have a Flexi ticket booked for end July and need to amend. But what annoys me is having altered your crossing if you need to . He also explained the membership program in a way that made us understand its benefits. P.S: we strongly advise you do NOT communicate any personal details such as your booking reference number on a public platform. Just a suggestion.The bars on your ferries do not serve any craft beer at all. I have emailed on the 28th May - no reply. Lets see whether you can make amendments to your tickets or not. $767. I moved . > See our booking terms and conditions *Terms apply. Review of Brittany Ferries. It has been 4 weeks since my first email. Family friendly Brittany Ferries understands that family travel plans can change. Very poor, are these shops properly maintained? Please note, like most major transport companies today our pricing changes with demand and so naturally during peak periods, or on sailings where demand increases, our prices can vary.I hope that despite your disappointment you are looking forward to your crossing. Have a Flexi ticket booked for end July and need to amend. Select the reason for your chargeback, and provide relevant details, including the charge amount, the charge date, a description of the payment, and any files you can upload as evidence. Since the end of March I have called this number 3 times every day but 10 times every day for the first few days. Review tags are currently only available for English language reviews. Only given 3*. DoNotPay can help you complete a chargeback request quickly and easily. 32.8K. Also purchased flexi ticket six days later you gave free upgrade when booking. Dear Mr WilliamsThank you for taking the time to leave your review.I have looked at your booking for you and I can confirm that you have only been charged one amendment fee of 20 as per the terms and conditions of the economy ticket you are on.I do apologise that this has caused confusion.We look forward to welcoming you on board soon.Best wishesKirstieBrittany Ferries. We are currently recruiting more staff to help with this. Editor, Marcus Herbert, https://www.brittany-ferries.co.uk/information/terms/general-ferry-booking-terms#after. To cancel your booking please use the Manage my booking facility. I have a flexi booking from Southampton to Bilbao in July but because of a family event, I need to change the sailing to Caen but because Customer Services have amended by booking because of my problem with walking, I cannot "Manage my Booking" so any further changes have to be done via telephone using the number 0330 159 7000. Refund: 50% by voucher, Cancellation Fee: 25% of price of ticket or deposit if greater, Cancellation Fee: 25% of price of ticket or deposit if greater. Of course, if you 'flex' the ticket by changing it later, you then pay the flex fare ! " brittany ferries are ripping customers off, they have doubled my costs, my ferry was cancelled by them and i re-booked for after covid, they then double the costs of your crossing or cancel your booking, the do not reply to emails, you cannot get through on the phone, if you do they charge you and take away your benefits of your membership . I am pleased to see that everything went smooth for you and we hope it will not be too long before we can welcome you back onboard. Over the course of five years, I have been to numerous places, experienced different means of transportation, and stayed at different properties. for the first time since covid travel restrictions. While competitors demand full payment at the time of booking, Brittany Ferries will continue to offer a deposit scheme for those booking a standard or flexi ticket. It hadn't been cleaned. Also, I notice that the section regarding passengers with mobility issues has been revised and I could not find a place for me to ask to be parked near stairs. Cabins excellent. It may not display this or other websites correctly. We are responding to emails and the current response time is 14 days. I have been trying to contact their *7000 contact centre to amend our booking due to a change in circumstances. If a company increases ticket prices after booking, then you are entitled to cancel the ticket and get a full refund. Subscribers do not see these advertisements, To join in you must be a member of MotorhomeFun. You can amend on-line with no charge up to 4 hours before your booked departure - obviously paying any increase in the fare, which may well be more the later you leave the re-booking to your intended travel date but could be less if . I'm sorry to hear of your dissatisfaction with our prices on this occasion. Select the ticket you want to cancel and press the Cancel button.. So where would you like to go in 2023? Kind regardsAlison Brittany Ferries, This is not a review. Aug 10, 2022. Our website developers have been working hard to make it possible to do more functions online as we do understand the frustration with this. All You Need to Know Before Joining, A Beginner's Guide to Claiming a Lumo Refund, All You Need to Know About Boots' Refund Policy, Requesting Lumo Refunds Has Never Been Easier, How to Pay Your Houston Water Bills Online Hassle-Free, How to Remove My Case From The Internet Instantly, How to Recover Your Forgotten Workday Password Hassle-Free, How to Stay In Touch With Inmates at Clements Unit, Sending Money to an Inmate Has Never Been Easier. A full refund is granted if you cancel within 24 hours of booking. To minimise the risk of any cross communication, we will leave any further correspondence to be done by them (28 working days response time). Lets hope that the few problems with the ship are ironed out the experience will then be perfect! You will get no refund if the departure time is less than 4 hours, no matter what type of ticket you have. Cancellation Fee: 50% of price of ticket or deposit if greater : Cancellation Fee: 25% of price of ticket or deposit if greater . Amazing pro-active customer service when I called Brittany Ferries regarding a voucher which I was unable to use online. I did most times on line, but they have been very helpful if you ring them. We travelled outward on a day crossing and back overnight on the the Poole to Cherbourg route. We don't as a general policy investigate the solvency of companies mentioned (how likely they are to go bust), but there is a risk any company can struggle and it's rarely made public until it's too late (see the. Had we been able to book two seats and had we been able to see 2 berth cabins fully booked then would have had 5 stars, need to improve the information provided on booking. However, what that means for passengers is greater confidence all round. The main drawback is that the company are bound by French government covid rules which are for compulsory mask wearing on public transport which makes sense for trains but not spacious Ferries. Hangry moments are avoided with childrens menus in all restaurants. Just a quick reminder that Brittany Ferries are offering Free Flexible Ticket Upgrades* on all routes. Phone. Brittany Ferries: Ticket office unobtainable to amend booking - See 1,272 traveler reviews, 488 candid photos, and great deals for Portsmouth, UK, at Tripadvisor. JavaScript is disabled. Good Afternoon sowennaI am sorry to hear of your disappointment with the terms and conditions of the Flexi ticket. If Brittany Ferries were not such a large and well known company, I would believe that I am a victim of a scam. Ask A8719VLandrewc about Brittany Ferries. Get inspiration, tips and holiday competitions straight to your inbox! Anyone can write a Trustpilot review. Ferry Portsmouth to Santander. Useful1. Brittany Ferries also charges cancellation fees on its tickets. Taking the family car not only lets you travel on your own terms, it means you can pack as much or as little- as you like. They give you the option to cancel with a 75% refund until four hours before your scheduled travel. . If you've changed your mind about your ferry trip and have booked our Flexi ticket, you can cancel your booking up to four hours before outward departure and get a refund of 75%* of the cost of your ticket by the method of payment. Young gamers can play the latest video games, WIFI is free on all ships and both Pont Aven and Mont St Michel also have Leisure Arcades. (General Data Protection Regulation). Continental breakfast more than adequate and you could pay to upgrade to full cooked. We had a 4 berth cabin for two. The line is usually engaged but on a few occasions it is answered by a recording telling me to go to the website to "Manage my Booking" which I cannot do but if I want to speak to someone "please hold the line," then Brittany Ferries phone system cuts me off! Brittany Ferries offer different types of tickets to its customers. Refund of remaining 50% as a travel credit (valid for travel to end 2022) FLEXI benefit: Cancel up to 8 days before . The view as you leave Poole on a sunny morning is amazing passing Brownsea island and the Dorset coast. Theres no risk of bored teens on-board either. You cannot cancel partially used tickets. As always, the food will be great and the company will be awesome. Depending on your chosen ticket type, the conditions for cancellations will vary - find out more here. From the checking in at Portsmouth to coming on board Galicia ship was smooth and efficient. Brittany Ferries has a very limited refund policy. Do note, while we always aim to give you accurate product info at the point of publication, unfortunately price and terms of products and deals can always be changed by the provider afterwards, so double check first. How to Claim a Brittany Ferries Refund Fast. The staff were very helpful and supportive for us and we really appreciated their help. In case of tickets canceled by the Brittany ferries, you are entitled to a full refund, no matter which ticket type you purchased. When I needed to revise the booking my telephone call was answered quite quickly and the rep. very helpful, with the cost revision immediately available. I am glad to hear it came up to your expectations!Take care and hopefully, see you again soon. Dear Rodger,Thank you for your 5* review.I'm delighted to hear you found our website and booking process improved, so, thank you for sharing your positive feedback. Brittany Ferries offers three ticket types, each with a different level of flexibility and a different refund and cancellation policy. Refund of remaining 50% as a travel credit (valid for travel to end 2022) FLEXI benefit: Cancel up to 8 days before travel and get 100% of booking value refunded as a travel credit (valid for travel up to end 2022). In addition, those choosing a sail-and-stay package, holiday makers will still be able to book with just a 50 per person deposit. So were introducing a new range of ticket types allowing customers to choose from more options, customising their ticket in line with their own requirements and budget. Most flexibility, 25% deposit at time of booking, free amendments up to four hours before departure and 75% refund in the event of cancellation before departure. This site uses cookies to help personalise content, tailor your experience and to keep you logged in if you register. Flexi The company does not allow any cancellations at all within four hours of travel, and refunds are limited before that. The ribs dry and stringy. Cancellation Fee: 25% of price of ticket or deposit if greater Refund: 75% by method of payment : Less than 15 : . Dear Gavin, Thank you for taking the time to write a review. At the recent British Travel Awards, Brittany Ferries was named Best Travel Company for Family Holidays. We look forward to welcoming you on board.. Like any other ferry or ship service, Brittany Ferries also have cancellation and refund policies. The reason given by their call centre was "the ship will sail on 21st June". Ventouris Ferries runs regular crossings from Bari, in southern Italy, to mainland Greece and the islands of Corfu and Sami.. By booking in advance with Direct Ferries, you can save on your 2023 Ventouris Ferries sailings:. You rock! Reviewed 10 May 2022 via mobile. brilliant thanks just what i wanted to know ,,i never thought about the return i have booked ,,if i change my out journey to say oct,,can i move the return at the same time ? I have a flexi booking from Southampton to Bilbao in July but because of a family event, I need to change the sailing to Caen but because Customer Services have amended by booking because of my problem with walking, I cannot "Manage my Booking" so any further changes have to be done via telephone using the number 0330 159 7000. (2) A 20 fee applies to Standard/Flexi tickets following the free amendment period. It would be better to have a small cinema. Yes just change it to another date. Dear Mr RadcliffeThank you for taking the time to leave your review, we do appreciate it.Unfortunately if there is any limited mobility or disabilities on your booking then you would need to contact us so we can add on the parking for you, we are always happy to help and love speaking to you.We look forward to having you on board for the next 30 years! Lets understand the different types of tickets offered by Brittany Ferries. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. more. We often link to other websites, but we can't be responsible for their content. Check out what 17,513 people have . However, if you want to go further afield, Cherbourg is an easy introduction to the rest of Northern France too. Dear Mrs WoodsThank you for you review, we do appreciate it.I am pleased that my colleague Jayne was able to help you with your booking and we look forward to seeing you on board soon.Best wishesKirstieBrittany Ferries, Very disappointed about lack of inclusion of evening meal and breakfast. We hope that despite your disappointment you are looking forward to your crossing.Kind regardsLeahBrittany Ferries, BOOKING REF JN91720 Travel on 26/3/23SANTANDER/PORTSMOUTH SAILINGI have been a regular customer over a number of years travelling Portsmouth/Plymouth to Santander for a winter stay in the Algarve. 52,385. Thanks to the crew for looking after us. . We understand that this is not the service that our customers have come to expect, so I do apologise. Cancellation Charges - Terms & Conditions: Our lowest Economy fare comes with some restrictions.To change a booking, you may pay a fee per journey, together with any increase in fare. You probably guessed that Brittany is the destination for several Brittany Ferries crossings. I've had to rebook yet another crossing without using the voucher. The shop was small but ok. Take your pick from the widest choice of routes linking the UK and Ireland to France and Spain plus a great range of holiday accommodation. So far we couldn't get there to use their voucher so they cancelled it and charged a cancellation fee equivalent to the value of the voucher. Whethe Very disappointed about lack of inclusion of evening meal and breakfast. Verification can help ensure real people write reviews about real companies. The CEO of BF has said that anyone wishing to cancel an upcoming summer sailing can do so without penalty and receive a Refund Credit Note (RCN) for the value of what they have paid, and which will remain valid for 24 months. Fees are in addition to any price increase that may apply. No refund within 4 hours and after outward sailing, Cancellation Fee: 50% of price of ticket or deposit if greater, Cancellation Fee: 50% of price of ticket or deposit if greater. I am not complaining about the crossing or the staff on board. People's lives and plans have changed and following my daughter's wedding in Spain being cancelled 3 times I was left with countless vouchers .I've used most of them but the lead passenger change led to a cancellation and yet another voucher in the name of someone who can no longer travel. Dear Anita,Thank you for your 5* review.We look forward to welcoming you on board.Kind regardsLeahBrittany Ferries. Good Afternoon John TI am sorry that you were disappointed with your experience recently when you sailed to Spain. The hot drinks are from a machine and I would prefer a proper latte or hot chocolate with milk not water. #3. Then told they were fully booked. I just hope I've got the upgrade to a flexi ticket correct!! Minimal space in the cabin but its Our phone lines are being answered, but currently there is about a 30 minute response time.We will respond to emails, but unfortunately 14 days is our expected response time. Brittany Ferries sails to Santander or Bilbao from Plymouth and Portsmouth. Suggested companies are based on peoples browsing tendencies. If you cancel you will only get a 75% refund. ^A 3 cancellation fee per sailing applies to Flexi and Premium bookings. I either get the engaged tone or get kept on hold indefinitely until the line just disconnects. While these tickets are the most flexible, they still do not allow for a full refund if you need to cancel your holiday. Route: Santander -to- Portsmouth aboard the Galicia (11.12.2022) View more details. Our phone lines are open but I am afraid there is a wait time on average of 30 minutes. Highly recommend crossing with deluxe cabin. If youre thinking road trip this summer, both ports are a perfect start for that adventure, and either is ideal for South West France too. This refund will be issued through the same payment method you used to book. Contact the company [email protected]. By comparison, a journey with Brittany Ferries is absolute bliss. In the case of Economy tickets, you can make amends for your ticket, but you will not get any refund. Whereas if I book through the Club I can amend or cancel without any club fees, but assume they will pass on the BF amendment/cancellation fees? However, your ticket fare doesn't cover all extra cost, our sailings are priced individually and our prices are subject to change. Everything went smoothly and covid aware, Good Afternoon JohnCracknellIt is great to hear that you enjoyed your recent sailing on Pont Aven to Santander. Dear Dean, Thank you for taking the time to write a 4* review. How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? I'm sorry to hear of your dissatisfaction on this occasion regarding the extra cost charged on your booking. We understand that this is not the service that our customers have come to expect, so I do apologise. What a downcome. Full payment is required if booking within 60 days of travel. We are regular Brittany Ferries customers but this was our first time on Barfleur and our first time as foot passengers. Rank in 1 month. Top. Standard. They do nothing, you have to ring and ring and ring, no answer. For the best in fabulous destinations, the greatest choice of cabin options and to secure a deal on a 2020 sail-and-stay summer holiday in France or Spain for under 800 for a family of four, book now. Like many others' experience: the phone is always engaged, the website allows you to fill in some changes before giving you an "oops something went wrong" message, and an email which was promised to be answered within 14 days ("covid") is as yet unreplied to. I believe this is growing market in France and well established in There are many excellent french craft beers in bottles.Surely a french company could showcase artisan beers?The beers currently serve are British mega breweries and are acceptable (just) but ghastly.Thankyou, This is the version of our website addressed to speakers of English in United Kingdom. You can amend on-line with no charge up to 4 hours before your booked departure - obviously paying any increase in the fare, which may well be more the later you leave the re-booking to your intended travel date but could be less if later in the year when perhaps in a cheaper charge season. Hmm. We have taken on more staff to also assist with this as we do understand the frustration with our customers trying to get in contact. Trains to Belfast. Staff on standby if anything is needed.Ensuite bathroom with shower and shampoo/ shower gel etc - fridge with water, juice, etc - fruit bowl - box of macarons - tea, coffee, hot chocolate with kettle in room - wardrobes with safe.Twin beds very comfortable, desk and chair, sofa. Date: Monday, 2 January 2023 00:00 Source: Ventouris Ferries. Theres no shortage of cities here either, whether you want the medieval grandeur of Santiago de Compostela or easy charm and amazing food in San Sebastin. Successfully filing a chargeback can be tedious and difficult. We had a 4 berth cabin for two. . How is one supposed to contact this company? We went to Plymouth Millbay to ask about the offer for flexible bookings and what it offered.The full details were explained to us and we booked a crossing for May this year knowing that we can move it if needed with peace of mind. Regulation 1177/2010 provides that if a ferry service provider cancels a ferry service, they must refund or rebook you. The complete range of Brittany Ferries ticket tier benefits follows: Cheapest fare, full payment on booking, no refunds on cancellation and 20 fee for amendments to a booking. Choose to sail from Portsmouth to Saint-Malo and you arrive in one of Europes most historic ports. Kind regardsAlisonBrittany Ferries. I am sorry that you have not been able to amend your Flexi ticket online. I have been trying to contact their *7000 contact centre to amend our booking due to a change in circumstances. Disgraceful, unconscionable, uncaring and . We travelled from Plymouth to Santander, Spain on the Pont Aven. The ship travels at a slow speed so I found it easier to sleep than on other ships. (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. Please accept our apologies. When amending a booking the ferry changed back to the original booking so I may have been charged twice for the amendment I have made - why cant amendments on other pages stay as they are? Thank you Jude. Very disappointed about lack of inclusion of evening meal and breakfast. Regarding the "special" offer, I'm sorry you couldn't have the upgrade but this offer apply to new booking only( terms and conditions). We are two very old Brittany ferry customers of more than 40 years, and we are nearly deaf! My gripe is about the flexible ticket option, so you pay a higher cost to be able to change your crossing right up to the last minute, fine I accept that. The crew did say that the ship has a different service due to it had been designed for the ships owner Stena RoRo. Find the Chargeback Instantly product on DoNotPay. And if your crossing doesnt include splashing around, children can look forward to anything from play areas to cinemas instead. 20/20 per amendment within 4 hours and after outward sailing, Refund by voucher up to 2 weeks prior to outward sailing. Complaints and Compliments: Call +44 (0)1752 648 000 or [email protected]. Overall an enjoyable trip and I would recommend Barfleur. Holyhead - Dublin. Copyright 2022. So down to the self service. Links that have been forged over the past 50 years and the entente cordiale enjoyed by the UK and France will not be broken by a new political landscape, Jolle Croc added. Its deplorable customer service. This email was sent January 10, 2023 3:49pm. Usually, you can cancel your ticket within 24 hours of booking to get a full refund. Ventouris Ferries: save on your 2023 sailings. Overall this was a much better Although we tried a number of different approaches, the poor feedback, in conjunction with an unacceptable amount of food waste, has led to the change. Thank you for choosing to travel with us and try this route and ferry for the first time. After an initial 'not helpful reply' I was assured the bag had been found by the Cleaners and would be awaiting collection on my Return Journey in January. Brittany Ferries offers Portsmouth-Santander sailings from 271 for two adults travelling as foot passengers with a four-berth, inside, en-suite cabin.Access to the Commodore C-Club lounge is. OP. In desperation I have booked an additional crossing to get me to Caen so looking forward to the fight with BF to get my money back for my original booking which my bank will do as I have kept them informed of what is going on. It was a far improvement over it's near sister ship Galicia. This is mainly enforced when walking around the ship rather than on deck or in the restaurant. Steak as tough as I have ever experienced. Cancel up to 24 hours before departure: No Refund: 100%^ 100%^ Cancel up to 2 hours before departure: No Refund: 50%^ 100%^ Cancel within 2 hours of departure: No Refund: No Refund: No Refund : No show or cancel after day of departure: No refund / amendment: Other Benefits Online booking seemed easier than 2022, my vouchers were waiting in my account and automatically credited before my payment. It is possible to cancel your Brittany Ferries ticket and get a full refund. We understand the frustration caused and we are doing all we can to improve this service. Ouistreham to Portsmouth. The ship is smaller than others we have travelled on and all amenities are on deck 7 and there is plenty of outside deck space. For a better experience, please enable JavaScript in your browser before proceeding. Why should I have to ask for a refund that is due to me. I have already paid premium price for this option.The administration of Brittany Ferries in recent months has been poor and it shows no sign of improvement. Log in to your account and enter your ticket reference number. Terrible punctuality, From Poole to Cherbourg 6 hrs delayed. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Whatever we face come 31 October, Brittany Ferries is committed to make the journey as seamless as possible for Brits travelling to France and for French passengers coming to the UK. Dear Mark, Thank you for your review. Then theres the flight itself. Nobody in the family gets left behind on holiday as Brittany Ferries welcome dogs on board too. Track ferries in the English Channel and Bay of Biscay either by individual ferry or Brittany Ferries Fleet and Condor Ferries Fleet as a whole. We have recognised that a one-size-fits-all ticket system was no longer fit for purpose, said Jolle Croc, sales and customer experience director for the company. Kind regardsAlison. Having ascertained online that the ferries we wished to book were running, I rang to make the booking. Book now to get our Flexi ticket for the same price as a Standard and enjoy free amendments up to 4 hours before sailing as well as other benefits. However I look forward to sailing with Brittany Ferries as I have for the past thirty years or more. You will also not make any amendments to your ticket. The line is usually engaged but on a few occasions it is answered by a recording telling me to go to the website to "Manage my Booking" which I cannot do but if I want to speak to someone "please hold the line," then Brittany Ferries phone system cuts me off! If your travel plans change at any point, getting a Brittany Ferries refundcan be difficult or impossible. Adria Coral 600SL. . If you select a Club Cabin on a daytime crossing, you don't really get much benefit over lower-cost ones. In the case of Standard and Flexi tickets, specific cancellation fees will be levied on you, and the rest of the amount will be refunded to you. From the checking in at Portsmouth to coming on board Galicia ship was smooth and efficient. Every ship has a choice of accommodation to suit your budget. Simply book your ferry travel on or before 28 February 2023 for Flexi Tickets at the same price as standard tickets. There are few parents who dont dread airports with kids. Cabins excellent. No reduction in ferry price because of this. Being some way south of Madrid before realising I contacted the Brittainy Ferries Lost Property Dept. Thats why theyre offering Free Flexible Ticket Upgrades* for travel between now and 31 October 2023. Review tags are currently only available for English language reviews. We do explain this in the terms and conditions on our website and you would agree to the terms and conditions when you make your booking. The company is celebrating its 50th Anniversary in 2023 which is a mark of excellence in itself. 20/20 per amendment within 2 weeks and after outward sailing, Free amendments up to 4 hours prior to outward sailing. Tripadvisor performs checks on reviews. Refunds can also be acquired in the form of vouchers. Claim it. Dont make chili, thats OK. Come sample and help to judge. (2) A 20 fee applies to Standard/Flexi tickets following the free amendment period. This response is the subjective opinion of the management representative and not of TripAdvisor LLC. We have booked a return ferry crossing to Santander on a flexi ticket. Stupidly I cancelled my booking for a trip on the 1st May having heard President Macron's orders on lockdown I didn't have the cancellation option in my ticket but expected Brittany Ferries to send me vouchers for travel on a future trip. Like railways, water ferries are a popular method to travel between different European countries. Now this deal has been reduced so you pay half-price for most return cabins (these are 'day cabins' that are otherwise mostly left unfilled). Return journey 3hrs delayed so far and still repairing the engines in Cherbourg. Global Rank. A great accolade and one thats a particular honour, as it was voted for by passengers. FLEXI benefit: 7 days + before travel:FREE + any difference in fare.0-6 days before travel:25 fee + any difference in fare. The beds are very comfortable and we slept extremely well. Travel and Tourism. No refund in case of a ticket booked in a special offer. Date of experience: January 02, 2023 . This means that it's best to avoid needing to cancel your travel booking as much as possible. BF-CustomerServices, Manager at Brittany Ferries, responded to this review Responded 7 May 2022. Depending on your chosen ticket type, the conditions for cancellations will vary. Full payment is required if booking within 60 days of travel. I booked flexi tickets with BF last year. Kind regardsAlison Brittany Ferries. Your cancellation fee depends on the type of ticket you purchased. Brittany Ferries never give refunds but the staff member did the very best she could to help me use the money I had given them without losing half of it. (3) Standard ticket type cancellation fees are based on the period of notice given prior to your outbound sailing. Prices at bar very reasonable. No contact. That's why they're offering Free Flexible Ticket Upgrades* for travel between now and 31 October 2023. In summary, here are the ways you can request a Brittany Ferries refund: more. read more. Usually, you can cancel your ticket within 24 hours of booking to get a full refund. Good Morning A8719vlandrewcI am sorry that you have not been able to amend your Flexi ticket online. I booked a Standard Ticket allowing 60 days notice of change etc. Kind regardsLeahBrittany Ferries. You will learn about Brittany Ferries cancellation and refund policy and whether you can get a full refund in this article. Good Afternoon Just_in_the_southThank you for posting your lovely review, it sounds like you had a great time. Route: Santander -to- Portsmouth aboard the Galicia (11.12.2022) Please accept our apologies that the dining did not come up to the required standard. Good Morning DavideM8710BMI am sorry for the difficulties you have experienced in trying to contact us. These tickets require a 50% deposit at the time of booking, which is non-refundable. For the best family adventure just add a Brittany Ferry crossing. Once on board, enjoy high levels of service and comfort, whilst we take you closer to your destination. Brittany Ferries offer different types of tickets to its customers. Sit back and relax while we do the work. Recommended experiences in and around Portsmouth. . BF-CustomerServices, Manager at Brittany Ferries, responded to this review, This response is the subjective opinion of the management representative and not of TripAdvisor LLC, Recommended experiences in and around Plymouth, Natural History Museums, Science Museums, Aquariums. Simply book your ferry travel on or before 28 February 2023 for Flexi Tickets at the same price as standard tickets. Lots more reasons families love Brittany Ferries most of all, See all crossings to France and Spain for family holidays in 2023. In summary, here are the ways you can request a Brittany Ferries refund: Brittany Ferries' limited refund policy can make getting your money back difficult if you've changed your travel plans. In We understand the frustration caused and we are doing all we can to improve this service. If you cancel you will only get a 75% refund. The commodore class cabin was exceptional and the bed was comfortable.However, my only complaints are that the ship was travelling on average of 13 knots this is due to there being no available berths in Portsmouth until Bretagne left at 20:15.Also on our crossing on the way we travelled on Pont Aven which had a more substantial wine list then Salamanca which didn't have a bottle worth drinking which is a pity. Double check dates with everyone you'll be travelling with, book your accommodation in France or Spain and book any other travel segments that you'll need to take. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. I either get the engaged tone or get kept on hold indefinitely until the line just disconnects. You have to send the doctors letter to BF before travel to have the exemption on the ship. 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