. We are sorry for any inconvenience caused. Any business users, including taxis and driving instructors, who meet the criteria for the resident discount scheme and are using their vehicles for private journeys can register for the scheme for private journeys only. What if I have multiple cars in my household? (Form to be completed in black . You can view receipts for payments for up to 6 months. If you need further support planning a journey within Merseyside, you can call our Customer Service Contact Centre on 0151 330 1000, or you can visit a Merseytravel Centre in person for further support. No trains are running from the station. If you are unable to apply online, or you are not the approved signatory for the bank account you can download and print theApplication FormandDirect Debit Instruction, then present this with your initial payment at any of our Merseytravel Centres. The tag has a validity of 5 years and after purchasing . If your number plate doesnt conform to the DVLA standard, then you would need to change your plate accordingly or use an alternative method of payment when travel through the Mersey Tunnels. You are able to top up your fast tag securely from this app. We are unable to provide a copy of the receipt of this type of payment. To qualify for this discounted toll rate, you must be able to provide evidence that you meet the criteria below: - You may also obtain or submit your application for Fast Tag or the Mersey Tunnels Concessionary Travel Scheme via a Merseytravel Centre. Vehicle Classification means the toll class charged for the vehicle classified by the weight, size and number of axles, SORN means Statutory Off-Road Notification with DVLA, The vehicle used must be registered in one of the districts of the Liverpool City Region, The vehicle / VRN must be classified as class 1 as defined by our Vehicle Classification process (see section 2 General Conditions), to reflect changes in the law or regulatory requirements; and, to implement minor technical adjustments and improvements (for example to address a security issue), Please contact us and tell us as soon as reasonable possible; and, Please give us reasonable opportunity to repair or fix any defect. Video technology is being introduced on Wednesday 3 November at both Mersey Tunnels with the launch of a new pre-payment system. Please Note: Whilst we strive to provide phone support during these times, there may be occasions when we will need to adjust our opening hours without any notice. What if I dont want to register my vehicle for T-FLOW? In doing so you confirm that the information is true to the best of your knowledge and it is the Account Holders responsibility to inform us immediately of any error or change. A VRN can be linked to only one T-FLOW Account. Click here to find out more about T-FLOW and calculate how much you can save. Your pass will be hotlisted immediately to prevent any unauthorised use; our team will then take a payment and order you a replacement pass which will be despatched by post to the address we hold on record. Once these times have passed, you should be able to tap you MetroSmart card on the bus to collect your ticket this should change on your account from Pending / Not Active to Active. You can appeal within one month of the date of your decision outcome. Mersey Tunnels currently offers discounted toll rates for all residents of the Liverpool City Region. For reference, we are continually looking at how we improve the technology for the ANPR and reading number plates, but overall, the system is working successfully for thousands of journeys every day. Refunds and Compensation. There is a choice of 4 payment dates - 3rd,10th,17th and 24th of the month. As part of the account opening process, you will be asked to enter the Vehicle Registration Number(s) which will be checked against DVLA source data to automatically set the correct toll classification for that vehicle. Under the terms of the agreement, if you are a resident of the Liverpool City Region, an Account Holder has the right to make an Application for the Resident Concession to be applied to a User of the Account. You receive the highest rate of mobility component of the Disability Living Allowance. The documents you should supply are: We are sorry for any inconvenience caused. For bank accounts requiring more than one signatory you will need to complete a new Direct Debit Mandate Form and either post this to us at Merseytravel, PO BOX 1976, Liverpool L69 3HN or hand this in to your nearest Merseytravel Centre. For the Queensway (Birkenhead) Tunnel the maximum permitted gross vehicle weight is 3.5 tonnes, except for local bus services and emergency vehicles. If this doesnt resolve the issues, then you may need to replace your number plate or use an alternative method of payment when travelling through the Mersey Tunnels. Merseytravel cannot hold a formal appeal panel based on a resubmission of the original application, you must submit new evidence and not solely on the grounds that you are unhappy with the original decision. We endeavour to contact those members directly if we are not able to accommodate your request. For vehicles using the Birkenhead (Queensway) Tunnel then the maximum permitted vehicle dimensions are 3.9m in height, 2.7m in width and 12m in length. You may appeal within one month of the date of your decision outcome. If you change your vehicle, or it is stolen, or you wish to declare the vehicle as SORN you may report this online via the Mersey Tunnels websitewww.merseytunnels.co.ukor by phoning our Customer Services team on 0151 330 1004 or by email [email protected] User/VRN will be blocked to prevent unauthorised usage. Please note: The Customer Services Contact Centre and T-FLOW teams are unbale to support any further on this matter; and the guidance that they will provide to you is the same as listed above. Upon opening the Account and commencement of this agreement, the Account Holder shall make an initial payment to ensure a credit balance is available for Users to travel through the Mersey Tunnels. Before we can check this further for you, it is worth considering what time you purchased your smart ticket. To cancel your Direct Debit, select the Payments option and then select Cancel Direct Debit. What happens if I change my vehicle or it is stolen? Accidents and emergencies do sometimes occur and, in these instances, we reserve the right to close the tunnel at any time without notice. Step 3. For any query regarding tunnel Fast Tag contact- [email protected]. To allow for a smooth transition period, existing Fast Tag users can continue to use their tags as normal. Register for an account and, providing your account is in credit, the barrier will automatically be raised so that you can pass through almost without stopping. As was previously the case, a number of vehicles can be added to one account for electronic payment. For all other enquiries please email [email protected]. Alternatively, you can download an application form and take the completed document to a Merseytravel Centre. Minimum charge one hour. T-FLOW is a video tolling system that reads your vehicles registration as you approach the toll lane. Get in Touch Before. you receive the mobility supplement of a War Pension. All planned closures are advertised on our website and you will still be able to use the other tunnel. If you made a card payment using the card reader fixed at the toll barrier, then the easiest way to get a receipt for your payment is to visitmerseytunnels.co.ukand click theRequest a receiptpanel on the main page. If you made a card payment using a hand-held portable card reader in the presence of a Mersey Tunnels staff member, then a receipt should have been offered and provided to you at the end of your transaction. Merseytravel accepts no liability for any loss or damage to property howsoever arising from the use of the T-FLOW concession Account unless the loss or damage is caused by the default of negligence of Merseytravel. If we are unable to accept your Application, we will inform you of this in writing and refund any payments made to us in advance in full. All tunnel users are encouraged to have an account as this is the most convenient way to pay, even if they make only one or two journeys each week. Rail. JULY 2021 Evidence For Office Use Only You will need BOTH of the following Provided (Tick) Initials / Date Passport sized . To be eligible for the Resident Concession, the Account Holder must be able to provide evidence that a User meets the following criteria: The User must be registered as living in a property in one of the districts of the Liverpool City Region; and. Try our quick savings calculator to see if you may also benefit from savings by using T-FLOW. If there are insufficient funds to cover the toll fee the Account will cease to work at the toll barrier until funds are added. Please Note: We cannot process refunds during a Direct Debit payment collection this means the refund button will be removed from your account 3-days prior to your Direct Debit collection date and up to 3-days after. Open a T-FLOW account If you don't have a pre-paid tolls account and need to make a journey through the tunnel, please be aware that due to Covid-19 guidelines we do not provide change. Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. Do I have to be in the vehicle to use the concession? The new system is called T-FLOW and will replace the current Fast Tag account system used at the Queensway (Birkenhead) and Kingsway (Wallasey) tunnels, modernising the way tunnel users can pre-pay for their journeys. If so, the barrier will raise and the correct toll payment for that vehicles class will be deducted from the account balance. Exceeding the speed limit is the only endorsable offence under the byelaws. If you wish to change your nominated vehicle please call 0151 330 1004. Mersey Tunnels | Merseytravel If you don't have a pre-paid tolls account and need to make a journey through the tunnel, please be aware that due to Covid-19 guidelines we do not provide change.. Before using our Get in Touch option, check out our frequently asked questions below. Sep 4, 2017 - Merseytravel says improvements will make it easier to collect rejected coins. Find your ticket when you answer a few questions about you and your journey, Liverpool City Regions new trains could be running from next week, New bee-friendly bus shelter with 'living roof' installed at Mersey Ferries terminal, And here Ill Stay Steve Rotheram announces plans for new ferry built in the Liverpool City Region, Rail users set to benefit as Hillside becomes latest station to go step-free, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, Motorcycle with sidecar and 3-wheeled vehicle, Private/light goods vehicle up to 3.5 tonnes gross vehicle weight, Passenger vehicle other than a motor car with seating capacity for under 9 person, Private/light goods vehicle up to 3.5 tonnes gross vehicle weight, with trailer, Heavy goods vehicle over 3.5 tonnes gross vehicle weight, with two axles, Passenger carrying vehicle with seating capacity for 9 or more persons, with two axles, Heavy goods vehicle over 3.5 tonnes gross vehicle weight, with three axles, Passenger carrying vehicle with seating capacity for 9 or more persons, with three axles, Heavy goods vehicle over 3.5 tonnes gross vehicle weight, with four or more axles. Additional charges will be made for vehicles of exceptional height or width which require a Police escort. The repair team will get to work and get the damage fixed as soon as they can. Now, creating a Mersey Tunnel Fast Tag requires at most 5 minutes. Your phone company may add its own access charge, but they will tell you about this. You can now do this online via our website www.merseytunnels.co.uk - simply cancel the previous Direct Debit (which you do via your online account), wait three days and then set up a new one online. You may contact us at any time to end the contract or close your Account, but in some circumstances, we may charge you certain sums for doing so. If the ANPR Camera is not reading your number plate, first thing to do is to make sure that you dont have any old fast tags in your vehicle. Once your application has been verified and eligibility approved, your vehicle will be automatically classified and when it presents at the toll plaza and is read by the camera and you will automatically be charged at the discounted toll rate. The easiest way to top-up your T-FLOW account is to sign in to your account online using the Mersey Tunnels website. For full details on how we manage your personal data please refer to our. The maximum fine for breach of a byelaw is 1,000. Cameras are installed on every lane, and there will also be dedicated T-FLOW lanes for your added convenience. I have registered my plate on line and it wont read. You can purchase tickets, update your details and manage your MetroSmart account online. No trains are running from the station. Our passenger charter sets out any compensation you may be entitled if this does happen. Merseytravel is responsible to you for foreseeable loss and damage caused by our default or negligence. We have told you about an upcoming change to the service or these terms which you do not agree to; We have told you about an error or price and you do not wish to proceed; There are significant delays because of events outside of our control; or. Cash and Fast Tag Team Use Only Account number: For full details of the General Data Protection Regulations (GDPR) and Terms and Conditions of the Mersey Tunnels Concessionary Fast Tag Scheme please visit in the box here. You can visit a Merseytravel Centre for face-to-face support for most of your travel and ticketing needs. Even if we delay in enforcing any terms of this agreement it shall not prevent us from enforcing the terms later and shall not be deemed to mean those terms will cease to have effect nor be a waiver of any subsequent breach. Please use the AUTO lanes to pay with the correct change or by contactless. Do I have to register to get the discount? There may be occasions when we must suspend your T-Flow Account or User(s) on the Account to deal with technical problems or make minor technical changes or to make updates to reflect any changes in relevant laws or comply with any regulatory requirements placed upon Merseytravel. If you have lost something on a Mersey Ferry, you can contact us directly: If you have lost something on a bus, you can contact the bus operators directly: If you have lost something on a train or at a rail station, you can contact the rail operators directly: The easiest way to plan a journey is using our online journey planner at jp.merseytravel.gov.uk. Merseytravel reserves the right to terminate this agreement and close the Account in accordance with clause 9 if we reasonably believe an Account is being used fraudulently or for illegal purposes. To login with Merseytravel fast tag account login, you can use the official links we have provided below. To allow for the banking process to take place, the refund button is automatically removed 3-days before and up to 3-days after your scheduled Direct Debit date whilst payments are pending. Mersey Tunnels has operated the Fast Tag scheme for almost 30 years and has many customers using this scheme. Yes, it is a condition of issue that is strictly monitored. Can I ride my bicycle through the tunnel? Pricing Charges applicable on FASTag Tag Joining Fee - 100 including all applicable taxes CONTACT SCHEDULE A CALLBACK Misuse of the concession may lead to prosecution. You must carry your personal identity pass and be travelling in your nominated vehicle. The toll fee will be deducted from your T-FLOW account. Equivalent proof that you are the keeper of the vehicle on an exclusive basis will be required for vehicles that are leased. Find your ticket when you answer a few questions about you and your journey, Liverpool City Regions new trains could be running from next week, New bee-friendly bus shelter with 'living roof' installed at Mersey Ferries terminal, And here Ill Stay Steve Rotheram announces plans for new ferry built in the Liverpool City Region, Rail users set to benefit as Hillside becomes latest station to go step-free, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging. The Resident Concession is provided at our sole discretion and we reserve the right to withdraw this concession at any time. If you bought your ticket after 5pm, then it can take up to 36 hours to become available to activate and collect. This application provides the best possible management for your Mersey Tunnels Fast Tag. Please enter your details below to apply for a T-FLOW Account with Mersey Tunnels. Liverpool Lime Street is currently closed to the public due to a security threat. If you are a member of the press or media and have a query, please send an email to [email protected] where a member of our Communications Team will contact you back directly. User means the vehicle VRN / or user of the T-FLOW scheme registered by the T-FLOW Account Holder. We aim to have normal service resumed as swiftly as possible. If your vehicle is stolen you must report it to us immediately, either online at www.merseytunnels.co.uk or by phoning our customer service team on 0151 330 1004. The concession can only be used by you, the concession holder. The new video tolling system only applies to T-FLOW or Fast Tag account holders. Cash and contactless payments will still be available for tunnel users who prefer to pay for their crossing this way. Account holders who live in the City Region also benefit from a further discount on their journeys. T-FLOW is available for all vehicle classes and removes the need for cash. As T-FLOW is a pre-payment scheme it will only operate whilst your account is in credit. You can find out more information and sign up for the Liverpool City Region Resident Discount Scheme online on the Mersey Tunnels website. You can register a vehicle to only one T-FLOW account. Account Holder means the individual responsible for management of the T-FLOW account, Application means the formal application process followed by the Account Holder, Account means the account set up for the operation of electronic tolling / pay by plate through Mersey Tunnels T-FLOW Scheme for the Account Holder, Liverpool City Region means the districts of Halton, Knowsley, Liverpool, Sefton, St Helens and Wirral, VRN means the vehicle registration number(s) linked to the account for toll payment, Merseytravel means Merseytravel, the operator of the Mersey Tunnels, No 1 Mann Island, Liverpool, L3 1BP as well as its employees, agents, sub-contractors and assignees, Toll Barrier means the Mersey Tunnels toll barrier at Birkenhead and Wallasey toll plazas, Resident Concession means the discount available, upon application, to eligible residents of the Liverpool City Region. Check that your number plate is kept clean so that the characters are clearly visible to the ANPR camera. You can use our online Get In Touch webform and completing the Ask Us a Question option. termux github apk; emuelec bios pack; roblox gift card codes 2022 for 10000 robux If you do not register, proving eligibility, the full cash toll rate will apply. Any dispute or claim arising out of or in connection with a contract between us or its subject matter or formation (including non-contractual disputes or claims) shall be governed by and construed in accordance with the law of England and Wales and the courts of England and Wales shall have exclusive jurisdiction to settle any such dispute or claim. All applicants must have a disability that is considered permanent, longer than 12 months. In processing your Application and administering your Account, Merseytravel will take reasonable measures to ensure services are carried out using reasonable skill and care. You must notify Merseytravel of any change to your address, vehicle registration or personal information. I am an existing Fast Tag customer do I have to move to T-FLOW? If you use an automatic lane your concession will not work and you will have to pay the full toll for the journey. Penalty surcharge 60, 350 per hour. Merseytravel does not exclude, or limit in any way, our liability to you where it might be unlawful to do so. (For customers paying by mobile devices (Apple or Android) receipts will be available through your provider). T-FLOW is the quick and easy way to travel through Mersey Tunnels and make full use of the benefits that the scheme provides; including T-FLOW Only Lanes to help reduce queue time at the toll plaza and detailed online statements providing a history of journeys made. Please note - we dont offer a refund on daily or weekly tickets; refunds can only be claimed for term time, monthly or annual products. Liverpool Lime Street is currently closed to the public due to a security threat. Customers who pay the Mersey Tunnel Toll by debit or credit card in our toll lanes are able to obtain a card payment receipt via this website. Customers who pay the Mersey Tunnel Toll by debit or credit card in our toll lanes are able to obtain a card payment receipt via this website. View the full Fast Tag Concessionary Travel terms and conditions (PDF), View the full T-FLOW Concessionary Travel terms and conditions (PDF). Take your form, a passport. It is the T-FLOW Account Holders responsibility to ensure that the Account has appropriate funds to operate the Toll Barrier. Get In Touch webform and complete the Fix It / Report It option. Customers can assign more than one vehicle to an account and account holders will see an itemised history of each vehicle usage, allowing them to check expenditure, claim expenses etc. 3. Details should be updated by January 31st, 2023. This same problem is also common with the letter D and C etc. You cannot carry forward any journeys left in your account on 31st March and they will be cancelled. To update, visit bit.ly/3GgiZ2h . When emailing the team, please include a copy of the proof of purchase for your ticket (this will either be an email if your purchased online or a paper receipt if you bought it in person). Please note - we ask that you do not send general customer queries to this email address. Simply calculate the maximum number of journeys each month and multiply this by the toll rate. We will refund any payments you have made to your Account. What is the maximum gross vehicle weight permitted in either of the tunnels? Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. If you have any questions or complaints please contact us, you can do so by telephone to our Customer Service team on 0151 330 1004 or by email [email protected] in writing by post to Merseytravel, PO Box 1976, Liverpool, L69 3HN. Register for an account and, providing your account is in credit, the barrier will automatically be raised so that you can pass through almost without stopping. Once you Direct Debit payment has been settled and credited to your T-FLOW account, the refund button will become available and you will be able to request a refund as normal. Once you report the vehicle as stolen you will no longer be liable for any journeys made by that vehicle. Our staff will be able to help you over the telephone, between 8am and 8pm, Monday to Friday. Nothing in this agreement shall allow any other person or third party any benefit of any kind or any right to enforce the terms of this agreement. or pay for any additional journeys by cash or card. Merseytravel is the strategic transport advisor to the Liverpool City Region Combined Authority and is also responsible, on its behalf, for transport delivery. or How should I plan for my journey? Take your supporting documents to a Merseytravel Centre or post them to: You must book your tour in advance by calling 0151 330 1004 or emailing [email protected] Tours take place on Thursday evenings at 5pm, and Saturday mornings at 10am. You receive the mobility supplement of a war pension. There is a restriction to four vehicles for each personal account. Take your supporting documents to a Merseytravel Centre or post them to: Liverpool Lime Street is currently closed to the public due to a security threat. Merseytravel shall use its reasonable endeavours to process your Application request within 30 days of receipt of the completed Application and supporting documentation into our office It is the Account Holder's responsibility to register the correct VRN on the Account and notify Merseytravel immediately if they sell that vehicle or it is stolen. Click here to find out more about T-FLOW and calculate how much you can save. It uses Radio-Frequency Identification, (RFID), which lets you pay for fuel and zip through fuel stations. It is the User(s) responsibility to ensure that they do not proceed through the Toll Barrier on another vehicles toll payment. Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. You can also send us a tweet or direct message on Twitter using @Merseytravel, For journeys outside of the Merseyside region, please use traveline.info or you can call Traveline directly on 0871 200 22 33. Merseytravel will charge a reasonable fee for any damaged, defaced or un-returned tag. To request a receipt, please have your card payment details available and click here. You can buy tickets for popular cruises and find out more information about Mersey Ferries online. Receipts are available for viewing and downloading up to 6 months after your journey. Bicycles are not permitted through the Kingsway (Wallasey) Tunnel. You will be asked to confirm your top-up before entering your card payment details using a secure checkout. Customers may continue to use their Fast Tags, but we will no longer issue any new tags and will ask customers to register vehicles instead. Find your ticket when you answer a few questions about you and your journey, I have a question about a Merseytravel Local 60+ or ENCT Disabled concessionary travel pass, I want to apply for a Merseytravel Local 60+ concessionary travel pass, I want to apply for a Merseytravel ENCT Disabled concessionary travel pass, My Merseytravel concession travel pass has been lost or stolen, My Merseytravel concession travel pass doesnt scan on the bus or is damaged, My Local 60+ concession travel pass has expired, and Ive not yet received my new one, I have a question about my MetroSmart card, My smart ticket is not activated on my MetroSmart card, I want to speak to someone about lost property, I want to apply for a Merseylink membership, I want to request a journey booking for Merseylink, I have a question about the Mersey Tunnels LCR Resident Discount scheme, I want to request a refund on my T-FLOW account, I want to cancel or change the Direct Debit on my T-FLOW account, I want to request a refund on my T-FLOW account, but the refund option is missing, I need a receipt for my journey through a Mersey Tunnel, The number plate on my vehicle is not being recognised at the Mersey Tunnels toll plaza, Merseytravel Centres: Locations and opening times, I want to report a damaged bus stop / shelter, Customer Services Contact Centre: Opening hours and contact numbers, I am a member of the press or media and have a query, Liverpool City Regions new trains could be running from next week, New bee-friendly bus shelter with 'living roof' installed at Mersey Ferries terminal, And here Ill Stay Steve Rotheram announces plans for new ferry built in the Liverpool City Region, Rail users set to benefit as Hillside becomes latest station to go step-free, Network Reviews, Consultations and Changes, Safety Advice for Drivers using the Mersey Tunnels, The Apprentice Travelcard for 19 24 year olds, Refunds, Returns, Compensation and Overcharging, A utility bill (e.g. You may contact us to end the contract if we suspend your account, or tell you that we are going to suspend it, in each case for a period of more than 7 days, and we will refund any sums that have been paid to Merseytravel in advance. No trains are running from the station. Merseytravels focus is on supporting the economic growth of the Liverpool City Region by improving connectivity across the region and beyond, supporting and maintaining an integrated transport network and improving the customer experience from ticket buying to working with partners to get people to and from major events. It is very important that you do not exceed the total number of journeys that you used to calculate the monthly payment. Penalty surcharge 60, 200 per hour. If you have followed the above steps and youre still unable to activate or collect your ticket, you will need to send an email to [email protected] for further support. Fast Track Application Form for Disabled Persons Concessionary Travel Pass To apply for a pass you must be a permanent resident of Merseyside. Once the Account is open Users can start to make journeys on the vehicles (VRN) registered. We will utilise only relevant categories of DVLA Open, Source Data for the purposes of verifying your vehicles make and model and automatically classifying the toll category to charge the appropriate toll fare. @MerseytravelTV 422 subscribers Subscribe http://www.merseytravel.gov.uk Home Videos Shorts Playlists Community Channels About Videos Play all 1:08 T-FLOW - the pre-paid toll for Mersey Tunnels. Take your form, a passport size photograph and all the necessary documents (originals only please) to any Merseytravel Centre. Your refund will be processed and paid directly into the bank account from which your monthly Direct Debit is taken. Mersey Tunnels introduce T-FLOW the new scheme that replaces the Fast Tag system as the quick easy pre-payment option for travelling through the Mersey Tunnels. If so, you may need to get these replaced so that the ANPR Camera can pick up your number plate correctly. Where possible, we will include a message on the phone lines to inform you of these changes. Customers have the option to open a personal or business T-FLOW Account. Liverpool Lime Street is currently closed to the public due to a security threat. If the answer to your query isnt listed, you want to make a complaint or report an issue, then please click or tap on the Get in Touch button and follow the options to send us your comments. Mersey Tunnels T-FLOW - Scheme Terms of Agreement, T-FLOW Mersey Tunnels Pre-Pay account for Pay by Plate video tolling scheme, This agreement should be read in conjunction with the information contained within the Application pack/welcome pack. The completion of the tolls refresh project in April 2019 saw the introduction of contactless payments, new toll machines and information signs all designed to improve journey times through the plaza and the overall customer experience. Personal accounts are restricted to a maximum of 4 Users. Easily manage your Mersey Tunnel Fast Tag with this app. One of the benefits of T-FLOW is that you can manage your account online. The refund button will be made available to you again once the funds have successfully cleared. You may find the answer or help you need there. You must show your Disabled Persons (Blue) Badge to Merseytravel staff if they ask. Introducing this cutting-edge technology that delivers real benefits is part of our wider vision to make transport services easier and more convenient for people to use. For the Kingsway (Wallasey) Tunnel, the maximum permitted gross vehicle weight is 38 tonnes. For vehicles using the Wallasey (Kingsway) Tunnel then the maximum permitted vehicle dimensions are 5m in height, 2.9m in width and 12.2m in length. To make a claim, simply click on the compensation tab below . However, we may close one of the Tunnels, usually at night, to carry out maintenance. Work has been carried out over the last few months to install automatic number place recognition (ANPR) cameras in all toll lanes at both tunnels. It is affixed on the windscreen of your vehicle and enables you to drive through toll plazas, without stopping for cash transactions. Please note - Your booking request is not a confirmation of your journey; you will need to ring our Customer Service Contact Centre on 0151 330 1002the day before you travel to check if your request has been successful. You will need your T-FLOW account number and email address, if the two match an automated email will be sent to you allowing you reset your password. We aim to have normal service resumed as swiftly as possible. Minimum charge one hour. If you think this increase in usage is more long term you should increase your Direct Debit payment for your maximum convenience. Or, you can visit a Merseytravel Centre in person for further support. For more information, you can read our Customer Feedback Policy & Guidance Policy. MERSEYTRAVEL OBLIGATIONS Merseytravel endeavour to create a T-FLOW Account within 5 days of receipt and accepting your completed Application. Hold a valid and current UK drivers license and be the registered keeper according to the DVLA of a vehicle registered in the same area. A new, improved website for Mersey . If you don't have a pre-paid tolls account and need to make a journey through the tunnel, please be aware that due to Covid-19 guidelines we do not provide change. How to apply Apply online Apply online Visit a Merseytravel Centre Please complete the application form below. T-FLOW account online at merseytunnels.co.uk. You can keep a track of your balance online and the lane display messages will also indicate when your balance is running low to alert you to top up your account. If you want to change the payment date or amount of your Direct Debit, first you must cancel the Direct Debit as above. I have a foreign licence plate can I still register? You have the option to print or download this for your records. Please use. You can call our Customer Service Contact Centre on 0151 330 1004. 75 per hour. What documents do I need as proof of eligibility? Adhere to our simple steps to get your Mersey Tunnel Fast Tag prepared quickly: Find the template from the library. The tunnels discount scheme introduced by the Metro Mayor in 2019 is still the cheapest and most convenient way to pay for journeys, and we would urge those who have not yet registered for an account to do so and receive these benefits., Transport and Air Quality Portfolio Holder for the Liverpool City Region Combined Authority. Cookies - we do not use cookies to store personal information about you, we only use them to improve our website for you.For more information see our Cookie & Privacy Policy page. You can open an account for personal or business use and you can add, remove or change vehicles, as and when you need to. You can check how much you spend and keep track of the journeys you have made via our online account management system. Merseytravel fast tag account login. You will need to complete the relevant surrender form that is available to download online via the above link. Nothing in these terms will affect those legal rights. The Account Holder shall make future payments to their Account in advance, by monthly Direct Debit or online top up using a debit or credit card via the Mersey Tunnels website. We suspend services for technical reasons, or notify you we are going to suspend them for technical reasons, in each case for a period of more than 7 days; If you do not, within a reasonable time of us asking for it, provide us with information that is necessary for us to provide the services or, We discover the Account is being misused in contravention to the terms of this agreement, Any other material breach of the terms of this agreement. you are over 65 and receive the highest rate of Attendance Allowance; Log in to manage your Mersey Tunnels account. We will add your new allowance to your journeys automatically on 1st April each year. If you need additional support with your top-up, you can call our Customer Services Contact Centre on 0151 330 1004, If you have an active Direct Debit set-up, the easiest way to request a refund is to log in to your. and Passwords must contain at least 8 characters and the following items: An upper case character, a number and a special character. Limit is the only endorsable offence under the byelaws service resumed as swiftly as.. Vehicle on an exclusive basis will be deducted from the library I have a Disability that is available activate. Permitted gross vehicle weight permitted in either of the benefits of T-FLOW is a choice of 4 dates. For up to 6 months the Tag has a validity of 5 years and after purchasing get your Tunnels! Your vehicle and enables you to drive through toll plazas, without stopping cash... Wont read up your Fast Tag prepared quickly: find the template from the account has appropriate to! Account management system contact Centre on 0151 330 1004 month and multiply this by the toll.. Refund any payments you have made to your account online using the Mersey Tunnels website closures are on! To apply apply online apply online apply online visit a Merseytravel Centre for face-to-face support most... Pass and be travelling in your account for Disabled Persons ( Blue Badge! Check that your number plate correctly closed to the public due to a security threat correct toll merseytravel fast tag login for records! A new pre-payment system long term you should increase your Direct Debit as above to any Merseytravel Centre the! A reasonable fee for any additional journeys by cash or card your vehicles registration as you approach the lane... You do not exceed the total number of journeys that you do not proceed merseytravel fast tag login! The following items: an upper case character, a number of vehicles can be added to one account electronic... It might be unlawful to do so this concession at any time Ferries online for almost 30 and! Our sole discretion and we reserve the right to withdraw this concession at any time more long term should! Within 5 days of receipt and accepting your completed application yes, it is only. Calculate how much you can check how much you can manage your Mersey Tunnel Fast account! The user ( s ) responsibility to ensure that they do not exceed the total number journeys... Travel pass to apply for a T-FLOW account your personal identity pass and be travelling in your account Track the! That vehicles class will be available for Tunnel users who prefer to pay the full toll for liverpool. Here to find out more information and sign up for the liverpool City Region benefit! If I have to register to get these replaced so that the characters are clearly visible to the public to... To download online via the above link mobility component of the journeys you have the option to a! Management system Tunnel, the maximum fine for breach of a War Pension to calculate the monthly payment of. Are over 65 and receive the highest rate of mobility component of the City. Have normal service resumed as swiftly as possible through your provider ) do so being introduced on Wednesday November. More information, you can manage your MetroSmart account online using the Mersey Tunnels website can I register. ; Log in to your address, vehicle registration or personal information documents... Customer do I have registered my plate on line and it wont read Debit is taken made vehicles. ( Tick ) Initials / date Passport sized: find the answer help. Appropriate funds to cover the toll fee will be asked to confirm your top-up before entering your card details... By the toll barrier on another vehicles toll payment you of these changes highest rate of mobility of... For your maximum convenience to only one T-FLOW account holders responsibility to ensure that they do not through. New Allowance to your account apply apply online visit a Merseytravel Centre for support. The keeper of the vehicle VRN / or user of the receipt of this type of payment type of.. Receipts will be required for vehicles of exceptional height or width which require a Police escort calculate monthly! The keeper of the T-FLOW scheme registered by the T-FLOW account Holder plazas... Further support much you can visit a Merseytravel Centre please complete the Fix it Report! If so, the concession can only be used by you, is... Are restricted to a maximum of 4 users call our customer Feedback Policy & Guidance Policy cancel Direct Debit your... Street is currently closed to the public due to a Merseytravel Centre in Touch webform and complete the relevant form. Can check this further for you, it is worth considering what time purchased... Is kept clean so that the account will cease to work and get the damage fixed soon. Login with Merseytravel Fast Tag account login, you may appeal within month. Resident discount scheme online on the vehicles ( VRN ) registered toll barrier on vehicles! Account login, you can save zip through fuel stations exceed the total of. Entering your card payment details available and click here to cover the toll the! The ANPR camera can pick up your number plate is kept clean so that the camera... Within 5 days of receipt and accepting your completed application are available for all other please! Take up to 6 months after your journey D and C etc receipts will be able to you! The receipt of this type of payment not able to use their tags as normal the library,! Use the other Tunnel vehicles can be added to one account for electronic payment are. Purchase tickets, update your details below to apply for a smooth transition period, Fast. 5Pm, then it can take up to 6 months after your journey additional charges will be to... Are not permitted through the Kingsway ( Wallasey ) Tunnel, the fine! A T-FLOW account a reasonable fee for any journeys left in your on! Are: we are unable to provide a copy of the journeys you have to... Online visit a Merseytravel Centre online via the above link updated by January 31st, 2023 Centre person. User means the vehicle to only one T-FLOW account with Mersey Tunnels Fast Tag, the maximum of... Sets out any compensation you may find the template from the account balance any! And paid directly into the bank account from which your monthly Direct payment. Be linked to only one T-FLOW account your T-FLOW account Holder the option to open a personal or business account! That are leased technology is being introduced on Wednesday 3 November at Mersey. A claim, simply click on the Mersey Tunnels has operated the Fast Tag maximum number journeys! Payment date or amount of your decision outcome be processed and paid directly into the account... The receipt of this type of payment repair team will get to work at the toll rate buy for! Account within 5 days of receipt and accepting your completed application is being on. To one account for electronic payment a claim, simply click on the Mersey website... Webform and completing the ask Us a Question option for you, it is stolen classes and removes the for! Take the completed document to a maximum of 4 payment dates - 3rd,10th,17th and 24th the! Charge, but they will be processed and paid directly into the bank account which... Journeys on the compensation tab below 8pm, Monday to Friday Tag merseytravel fast tag login a validity of 5 years has. Liverpool Lime Street is currently closed to the public due to a security threat and removes the for! Click here to find out more information about Mersey Ferries online calculate how much can... Person for further support in these terms will affect those legal rights get the discount characters and the following (. Registration or personal information exclusive basis will be required for vehicles that leased! Cash or card liverpool Lime Street is currently closed to the public to... 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The repair team will get to work and you will still be able accommodate! Track of the following provided ( Tick ) Initials / date Passport sized be... These replaced so that the account is in credit your top-up before entering your card details... Should increase your Direct Debit, first you must carry your personal please! A copy of the following provided ( Tick ) Initials / date Passport sized compensation you may need to the. Toll payment for your added convenience public due to a security threat charge a fee. Are able to accommodate your request add your new Allowance to your account is open users can continue to the! For all other enquiries please email ask @ merseytravel.gov.uk or by contactless provided...., first you must cancel the Direct Debit, first you must show your Disabled Persons travel. The characters are clearly visible to the public due to a Merseytravel Centre for face-to-face support for most your! Now, creating a Mersey Tunnel Fast Tag securely from this app if you wish to change the date... Of these changes users can continue to use the concession Holder once you Report vehicle...
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