Once the wheel is removed, youll need to assess the damage. Products made by Samsonite are covered by a limited 10-year Global Warranty that covers manufacturing defects in workmanship and materials. See Privacy Policy All rights reserved. original receipt of purchase. How Many Oxygen Absorbers For 1 Gallon Mylar Bag? Sign Up for Email and get access to exclusive offers & the latest updates! ext 237 (French Calls) Labor charges and damages attributable to work performed by anyone other than a Service Center are not covered by this warranty. Additionally, the centers provide warranty services and have the expertise to properly diagnose and repair any issues that may arise. Personalise your bag with laser engraving to make it truly unique. When seeking warranty service, you must provide a receipt in order to make use of the warranty. TravelPander.Com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Visit our corporate site for more information. warranty repairs. Order online suitcases, travel bags, backpacks and laptop bags. While non-warranty maintenance or repairs on your Product can be performed by any company, Samsonite requires that you use only an approved Samsonite service center ("Service Center") for warranty repairs. To the extent permitted by applicable law, any implied warranties are hereby excluded. Read and agree to the terms and conditions of the Samsonite warranty. The warranty provided for herein applies only to the first purchaser or gift recipient of the Product for a period of ten years starting from the date this Product was purchased. To get Samsonite luggage repaired, first determine whether the damage is covered under Samsonites warranty. If the luggage has a hole in it, you can patch it up with a piece of fabric or tape. To be able to make a claim under Warranty, Customer needs to supply proof of purchase by presenting the Warranty Card (valid with the date of purchase) or the Warranty Card together with a dated receipt. If the Product is to be replaced and the Product is no longer available, Samsonite will substitute a product similar in value. If you have the original receipt or the original product box, you can also call the Samsonite customer service line to get more detailed information about your warranty. The cost of shipping will not be deducted from your refund of the battery. Fill out the form on the website or call the Samsonite Service Center Australia at (61) 594-0000, or visit our Head Office at 5 Anzed Court, Mulgrave, VIC 3170. Most people dont know how to find their Samsonite model number. Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. If you cant find a label, try looking for a metal plate with your Samsonite model number engraved on it. State. In the European Union you are entitled by law to remedies from the seller free of charge in the event of a lack of conformity of the Product and those remedies are not affected by this commercial guarantee. In addition to the rights described herein, you may also have other rights that vary from state to state or country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages and repair and replacement. Save up to 30% on Weekly Deals Shop Now, FREE SHIPPING on Orders $99+ see details. Consequently, if a problem occurs with this Samsonite product (the "Product") and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. This is usually located on the bottom of the suitcase. Shop online at Samsonite.com. An error occurred in your subscription. These centers are authorized by Samsonite and have been approved by the manufacturer to provide quality repair services. When buying luggage, you should carefully review the manufacturers warranty. WebLog in - MY SAMSONITE Existing User? Are you sure you want to remove the following product from the cart? If you still cant find your Samsonite model number, give the customer service department a call. WebWe recommend that you have a Samsonite Authorized Repair Centre repair your luggage, as we know that your case will be properly cared for. You are, however, responsible for all costs of getting the Product to any such Service Center including, but not limited to, the cost of packaging, shipping and applicable taxes. Please turn it on so that you can experience the full capabilities of this site. While non-warranty maintenance or repairs on your Product can be performed by any company, Samsonite requires that you use only an approved Samsonite service center ("Service Center") for warranty repairs. If the Product is to be replaced and the Product is no longer available, Samsonite will substitute a Lastly, you can reach out to them on social media they have active Twitter and Facebook pages. . Timeweb - , , . Product and/or in the list of Product features on our website. Customers are able to quickly and easily contact the company by phone, email, or live chat. WebGeneral Warranty Info. Our warranty is Global and Customers may have their item repaired or replaced in any country with a Samsonite Service Center. Registration will provide you with access to their customer service team and allow you to be eligible for additional product offers or discounts. You are responsible for all costs of getting the Product to any such Service Centre including, but not Exclusive online offer. Consequently, the limitations or exclusions specifically contained in this warranty may not be applicable to you. The Service Center will determine whether or not the problem is covered by Samsonite's warranty. There is no more additional stock of this item, Personal Information Some of the products from Samsonite are even guaranteed for life, with the warranty ranging from two to ten years. This is a difficult question to answer because it depends on a number of factors, including how often you use your Samsonite luggage, how well you take care of it, and what type of Samsonite luggage you have. This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such This warranty is global and you may have your Product repaired at any Service Center in the world. Heres a quick and easy way to do it: Luggage is often subject to wear and tear, especially if it is frequently used for travel. While manufacturing defects are covered by warranty, damage caused due to normal wear and tear, or damage caused in transit by airlines, is not covered. Exploring The Origin Of The Iconic Brands Products, The Benefits Of Investing In A Samsonite Laptop Bag With A Warranty, How To Safely Remove A Stuck Air Vent From Samsonite Luggage, How To Easily Replace A Samsonite Luggage Handle: A Step-by-Step Guide. Make certain that the warranty certificate and product tags are kept in a safe location. solvents, acids, water, normal wear and tear or transport damage (by airlines for example). Electric and electronic components and connections, cables, adaptors and batteries are excluded from the warranty. If you need to make a warranty claim, contact Samsonites customer service team for help. Please do not send your Product directly to Samsonite, as this will only delay the repair. Product locks are intended only to prevent accidental opening and cannot necessarily prevent theft of However, if the wheel is severely damaged, youll need to replace it. WebLuggage Samsonite Luggage Honors Warranty Best Luggage Ever If you enjoy travel, having quality luggage like Samsonite http://amzn.to/2bvjwPz is a must. If your High Sierra product fails due to a material or manufacturing defect, we will repair or replace the product at our discretion. Consequently, if a problem occurs with this Once you have created an account, log in and click on the Register a Product link. While most luggage brands have a three to ten-year warranty, some come with a lifetime warranty. List of repair drop-off points: Click here. ext 220 (English Calls) If damaged in transit, submit a claim to the transit company (which is insured against damaging your product) at the place of arrival, if possible, before clearing customs. Heres a quick guide on how to repair luggage wheels. The company stands behind its products and will replace or repair any defective luggage. Our warranty does not cover normal wear and tear, abuse, misuse or neglect of the product, or damage caused by airline mishandling. The subscription may be disabled. Electric and electronic components and connections, cables, adaptors and batteries are excluded from the warranty. Repairing luggage can be a simple or complex task, depending on the type of damage. We guarantee your satisfaction by offering free returns. If youve registered a product with us before, please sign in below using your login and password. The Samsonite repair center makes the final determination as to whether your luggages damage is covered by the warranty. When you request warranty service, you are typically asked to submit a receipt, though this is not always required. This is especially true for products that have limited manufacturer warranty coverage, such as household items. Depending on the type of Samsonite you have, the product ID is located either under the fabric of the suitcase, inside the pockets or on the inside lining. The duration of the warranty is stated on the warranty card inside the When it comes to your Samsonite bag, you can rest assured that it is covered by a manufacturers warranty that covers manufacturing defects in materials and workmanship. You can save money and reduce waste by purchasing it. Samsonite does not offer a lifetime warranty on its luggage. To do this, simply unscrew the wheel from the axle. Samsonite guarantees worldwide commercial warranty servicesto ensure your Samsonite luggage can always stay by your side. The warranty provided herein is limited to the value of the Product. gift recipient of the Product. We will also give you some tips on how to get the most out of your Samsonite luggage. Samsonite has a number of options per airline so youre sure to find something which suits you. Don't forget to pack within the weight allowance as some airlines may weigh your cabin case before you board. Depending on the manufacturer and the specific product, there may be additional steps required to make a warranty claim. Moreover, Tumi no longer offers a lifetime warranty for their products. Samsonite, American Tourister, Canadian Tourister & Lipault. If the damage isnt covered, Samsonite may repair it for a fee, or you can take the luggage to a local Samsonite repair agent. Damage that is caused by normal wear and tear, abuse, neglect, or accidental exposure is not covered by the warranty. Theres no doubt about it: all Samsonite suitcases come with a full warranty. American multinational luggage company and retailer Samsonite is one of the largest. Consequently, if a problem occurs with this Samsonite product (the "Product") and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in It is beneficial to be aware of your product code when registering for warranty services and obtaining warranty service. Manufacturing specifications are subject to change without notice. This attention to quality and performance is why Samsonite is Worldproof and has been for over 100 years. Furthermore, some manufacturers require you to register your warranty with them. United States: 1-800-262-8282 You can check the warranty period on your product using the online warranty period tool at Samsonite. If youre replacing the wheel, youll need to find a replacement that fits the axle of your suitcase. Does tumi luggage have a lifetime warranty? Manufacturing specifications are subject to change without notice. Be sure to read and follow the instructions carefully to make sure that your claim is processed quickly and without any issues. Before you begin using your Away warranty, carefully read the terms and conditions. With Samsonites lifetime warranty, you can rest assured that your suitcase or bag will last for years to come, no matter what kind of wear and tear it gets. Register. Customers who lose their product while in transit are required to contact Samsonite via email at [emailprotected] within 24 hours. Generally, you will need to register your warranty with the manufacturer, either online or by mail. Please do not send your Product directly to Samsonite, as this will only delay the repair. If you are looking to check your warranty, you can do so by going to their website and searching for the product you purchased. If the wheels are broken, you can replace them with new ones. Copyright 2023 Samsonite IP Holdings S.r.l. If the Product is to be replaced and the Product is no longer available, Samsonite will substitute a comparable Samsonite product. If the handle is broken, you can replace it with a new one or sew it back on. Generally speaking, however, Samsonite luggage is built to last and should give you many years of use if you take care of it properly. To find a specific Samsonite product, you will need the products SKU number. Fortunately, claiming a Samsonite warranty is relatively straightforward and can be done in a few easy steps. The label should have your Samsonite model number printed on it. If any of these components fail due to a manufacturing defect, Samsonite will repair or replace the product with an identical or similar item at no cost. WebImprove your Samsonite experience by registering your product. Samsonite requires that you use only an approved Samsonite service centre (Service Centre) for warranty repairs. The warranty, if is global , you may have your Product repaired at any Service Centre in the world. Repairs performed by anyone other than an Authorized Repair Agent will void this warranty. While non-warranty maintenance or repairs on your Product can be performed by any company, Samsonite requires that you use only an approved Samsonite service center ("Service Center") for warranty repairs. If damaged in transit, submit a claim to the transit company (which is insured against damaging your product) at the place of arrival, if possible, before clearing customs. Samsonite uses only the best courier services and guarantees the safe delivery of all your online orders. For warranty service at a Service Centre, you will need the duly completed warranty certificate or This warranty is intended to give you specific legal rights. As an Amazon Associate, I Earn From Qualifying Purchases, About Us Privacy Policy DisclaimerContact Us. ext 220 (English Calls) In conclusion, although Samsonite luggage does not have a lifetime warranty, it does have a very good warranty. Registering gives you access to a broad range of tools: keep track of your warranty, check product info, order spare parts and more. Before we offer any product for sale, it is put through rigorous tests of strength, durability, and dependability that represent the environmental demands of frequent travellers. Please be aware that you will not be able to view the site and make use of all its functionalities if you continue to use Internet Explorer. You can also email them at [email protected], or fill out a form on their website under the Contact Us section. Consequently, if a problem occurs with this Samsonite product (the "Product") and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. Consequently, if a problem occurs with this Samsonite product (the "Product") and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. Street *. WebUsually you can do this at the service counter in the baggage claim area. If your Product is damaged in transit, submit a claim to the transit company at the place of arrival, if possible, before clearing customs. Canada: 1-800-265-4933 WebImprove your Samsonite experience by registering your product. If you no longer have the warranty card or there is no QR-code label, the product ID can also be found on the inside of your suitcase/bag. Reliable Quality And Durability: Samsonites 10-year Warranty. The Service Center will determine whether or not the problem is covered by Samsonite's warranty. The Service Centre will determine whether or not the problem is covered by Samsonites warranty. Here is a step-by-step guide on how to register your Samsonite luggage for the warranty: Now that you know how to register your Samsonite luggage for the warranty, you can rest assured that your purchase is protected in case of any damage or problems. https://www.supportandgo.com/ServiceInfo/ServicePointLocation. WebLuggage equipped with TSA locks is required for all customers travelling to the US, as using TSA locks allows your luggage to be unlocked and inspected by security authorities This warranty does not apply to damage done by airlines or gorillas. To locate a Service Center anywhere in the world refer to our website at www.samsonite.com (in the US shop.samsonite.com), or call: United States: 1-800-262-8282 It is beneficial to both the environment and the consumers. If you choose to contact Samsonite directly, you can do so by phone or email. But we will always be happy to provide efficient and quality repair service for products covered under warranty as well as out of warranty repairs at a reasonable cost. To the extent permitted by applicable law, any implied warranties are hereby excluded. By understanding the warranty policy, registering the product, and following the relevant guidelines, you can successfully claim a Samsonite warranty with minimal hassle. Moreover, Samsonite is a company that makes durable and stylish suitcases at an affordable price. With excellent customer service, Samsonite is committed to providing their customers with the best service possible. The repair center will assess the damage and give you an estimate for the repairs. Secure Socket Layer (SSL) encryption is used for every transaction in order to ensure that your order is secure. For warranty service at a Service Center, you will need the duly completed warranty certificate or original receipt of purchase. When you seek warranty service, you are free to submit a receipt; however, it is not usually necessary. Phone number (required for parcel deliveries) *. Registering gives you access to a broad range of tools: keep track of your warranty, check product info, order There are only 171 luggage companies on the Hong Kong Stock Exchange, and Samsonite is ranked 16th out of them. It is important that Customers inspect their luggage after it has been handled by an airline company or any transit company. To contact them, dial a number, send an email, or visit their website. Inspect your Product immediately after handling by anyone other than you. If the damage to your luggage is not covered by the warranty, you can have it repaired at an authorized Samsonite luggage repair center or elsewhere. Manufacturing specifications are subject to change without notice. Even if the warranty is not guaranteed, you can be confident that it will be worth it. Your Samsonite suitcase will come with a 10-year global warranty, which means you can be confident that it will be in good working order for the duration of that warranty. This warranty covers defects in materials and workmanship in Samsonite products. WebSamsonite Warranty. Incidental and consequential damages are expressly disclaimed. WebRegister your suitcase and youll enjoy our special Samsonite wecare benefits: Complementary personalisation: personalise your suitcase for free with an embossed Collection Statement. Postal Code (Please use your local format) *. Once damaged, submit a claim with the airline or transit company at the place of arrival, if possible, before clearing Customs or leaving the premises. Registering your Samsonite product with the official Samsonite website is the best way to ensure that your product is covered under their warranty. Consequently, the limitations or exclusions specifically contained in this warranty may not be applicable to you. WebShop Neverending Tote 15.6' Deep Black in the official Samsonite online store. Your browser's Javascript functionality is turned off. To find the nearest authorized repair center, you can use the Samsonite store locator on their website. Other damage not covered under the warranty includes that caused by transportation of unusual items, accidents, solvents or acids, as well as exposure to extreme temperature or water. If youre like most people, youve probably had to deal with a broken suitcase wheel at some point. For warranty service at a Service Center, you will need the duly completed warranty certificate or original receipt of purchase. There is no more additional stock of this item, Celebrating 110 years of traveling. See the visuals to see where the code is located. The warranty covers manufacturers defects for three years from the date of purchase. Please do not send your Product directly to Samsonite, as this will only delay the repair. | While non-warranty maintenance or repairs on your Product can be performed by any company, Samsonite requires that you use only an approved Samsonite service center ("Service Center") for warranty repairs. Consequently, if a problem occurs with this Samsonite product (the "Product') and the problem is caused by manufacturing defects in material and workmanship, Samsonite will, in its discretion, either fix or replace the Product in accordance with the warranty terms and conditions stated herein. Samsonite Travel Equipment is always performance tested, at fully loaded capacity, using our stringent quality control standards. The warranty, if is global , you may have your Product repaired at any Service Centre in the world. If it is, return the luggage to Samsonite for repair. Free returns. Canada: 1-800-265-4933 Improper or incorrectly performed maintenance or repairs void this warranty. Samsonite Travel Equipment is always performance tested, at fully loaded capacity, using our stringent quality control standards. Unlock Your Samsonite Luggage With Ease: Helpful YouTube Videos To The Rescue! If you have a Samsonite luggage warranty, you can contact their customer service department for assistance. If youre repairing the wheel, simply glue it back together and allow it to dry. Repairs performed by anyone other than an Authorized Repair Agent will void this warranty. Samsonite suitcases are definitely very durable, and they will last for many years if they are properly cared for. Copyright 2023 Samsonite IP Holdings S.r.l. In the European Union you are entitled by law to remedies from the seller free of charge in the event of a lack of conformity of the Product and those remedies are not affected by this commercial guarantee. Under most circumstances, the product is not covered if there are defects or problems with the design or manufacture. Samsonite will then return your luggage to the repair center, where you can pick it up once the repairs are complete. Our warranty is intended to give you specific legal rights. If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. authorities. Furthermore, by extending the warranty, you are not only ensuring that you get the most out of your purchase, but you are also lowering the amount of waste produced as products are recycled or reused. WebOur Guarantee. Quality Assurance Incidental and consequential damages are expressly disclaimed. Customers must have proof of purchase to be eligible for a warranty claim. REACH addresses the production and use of chemical substances, and their potential impacts on both human health and the environment. Refer to the Warranty information included in your case to determine the length of time To the extent permitted by applicable law, any implied warranties are hereby excluded. Save my name, email, and website in this browser for the next time I comment. City *. The warranty provided herein is limited to the value of the Product. Samsonite will then determine if your luggage is covered by the warranty and if so, will provide you with instructions on how to proceed with the claim. Pay for repairs if necessary. They also have a variety of helpful resources available on their website, such as FAQs, a troubleshooting guide, and product information. Typically most luggage repair shops can repair damage to handles, locks, wheels and zippers. With a little bit of effort, you can easily fix a broken suitcase wheel. To locate a Service Center anywhere in the world refer to our website at https://shop.samsonite.com/ or call: The first thing youll need to do is remove the broken wheel from the suitcase. Damage to the carrier, misuse or neglect of the product, normal wear and tear, or repairs beyond the warranty period are all examples of issues covered under our warranty. Find your local Samsonite store and favorite bag. In some cases, you will be required to sign a warranty agreement with the manufacturer. The quality of the products produced by Samsonite is high, as is its dependability. All conditions, including manufacturing defects and accidents caused by abuse or misuse, are covered by the warranty. Manufacturing specifications are subject to change without notice. If you want to use your Away warranty, you must return the Battery to Away and provide Away with proof of the original purchase date. This attention to quality and performance is why Samsonite is Worldproof and has been for nearly 100 years. Inspect your Product immediately after handling by anyone other than you. Samsonite offers a lifetime warranty on their luggage, so you can be confident in its durability. , : , 196006, -, , 22, 2, . The materials that are used in Samsonite suitcases are very strong and durable, and the construction is very solid. The company manufactures a wide range of luggage, including large suitcases and small toiletries bags, as well as briefcases. Inspect your Product immediately after handling by anyone other than you. If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. This is a question that many people ask when they are looking for a new suitcase. This number can usually be found on the products tag or label. If you have recently purchased a Samsonite product and are concerned about its warranty, you may be wondering how to go about claiming it. The warranty covers any defects in materials or workmanship. Before claiming your luggage warranty, keep a warranty certificate, product tags, and proof of purchase on hand. There are a lot of factors that go into determining how durable a suitcase is, and Samsonite is a brand that is known for making high-quality products. Labor charges and damages attributable to work performed by anyone other than a Service Center are not covered by this warranty. An error occurred in your subscription. To register your product and post your purchase receipt to a future reference, go to their product registration page. If You may then need to provide proof of purchase and detailed information about the product to receive a replacement or refund. Here is a step-by-step guide on how to register your Samsonite luggage for the warranty: Go to the Samsonite website and create an account. This way, you can save money without sacrificing quality. Manufacturing specifications are subject to change without notice. How to Shop for Carhartt Clothing the Right Way, Carhartt Clothing: The Ultimate Brand for Outdoor Adventure, Genius Tips for Making Perfectly Cooked Food With Le Creuset, Cast-Iron Basics: How to Choose, Use, and Care for Le Creuset, Tips for a Safe Xfinity Internet Experience, Protect Your Online Privacy Using Xfinity Internet, The Basics of Using Screen Recorder Software Programs, Tips to Make the Most of Your Screen Recorder Software, Google Cloud Storage Tips for Busy Professionals, Maximize Your Google Cloud Storage With Google Drive, How to Clean Your Pandora Jewelry Safely and Effectively. The company you are travelling with could be liable for the damage and may provide you with a repair, replacement or reimbursement. However, it does offer a warranty that covers manufacturing defects for five years from the date of purchase. Forgot your password? The first 6 digits (5 for older products) should be entered in the first box, the following 4 digits in the second one. To ensure that future reference is provided, we recommend that you register your product and upload your purchase receipt to our Product Registration page. If you have a warranty claim, you must bring the product to a certified dealer. Additionally, Samsonite offers a warranty on their products and provides helpful advice for repairs and replacements. WebOur warranty is Global and Customers may have their item repaired or replaced in any country with a Samsonite Service Center. Before we offer any product for sale, it is put through rigorous tests of strength, durability, and dependability that represent the environmental demands of frequent travelers. The customer service team can answer any of your questions related to the warranty and how to use it, as well as how to file a claim if needed. If you are covered, we recommend that you register your product and upload your purchase receipt to our Product Registration page for future reference. You will need to provide your contact information, the date of purchase, and a description of the problem. If you are looking for information on Samsonite luggage and whether or not it has a lifetime warranty, then you have come to the right place. Samsonite products are made from the premium materials and have been tested using stringent manufacturing standards. comparable Samsonite product. WebRegister - MY SAMSONITE Create a new account Email Confirm email Password (minimum 6 characters) Confirm password First name * Last name * Country Sign up to our newsletter to be the first to know about special online offers and exclusive product launches. This warranty is global and you may have your Product repaired at any Service Center in the world. For warranty service at a Service Center, you will need the original receipt of purchase. The Service Centre will determine whether or To locate a Service Center anywhere in the world,visit https://www.supportandgo.com/ServiceInfo/ServicePointLocation. A company that provides a 10-yearrecycling or repurposing service option is one such company. Your bags product ID is made up of numbers and letters and can be found on the warranty card or QR-code label that comes with your Samsonite. See the visuals to see where the code is located. Enter the product ID without spaces and press the check box. Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. However, customer will be responsible for sending the bag to any of the retail stores authorized to accept items for repair as indicated below. - ! WebFor warranty service at a Service Centre, you will need the duly completed warranty certificate or original receipt of purchase. Please register your product and provide your purchase receipt in order for this warranty to be valid. To locate a Service Center anywhere in the world, click here or visit https://www.supportandgo.com/ServiceInfo/ServicePointLocation. arrival, if possible, before clearing customs. If damaged in transit, A limited warranty on a worldwide basis for the entire ten year period. If you no longer have your warranty information, please contact [email protected] with pictures of your product. Normally, you must show proof of purchase, such as a store receipt, in order to claim luggage repair under warranty. Most products come with a five-year warranty, with the first year being worry free. In this article, we will discuss the process of claiming a Samsonite warranty and provide some tips for a successful experience. The duration of the warranty and the designation of the goods to which it applies are stated on the warranty documentation inside the Product and/or in the list of Product features on our website. Look for a label on the inside of your suitcase. When you purchase a Samsonite product, fill out the warranty registration form with all the required information, including your full name, address, and product type. , , SSL- . This warranty does not cover damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear, or damage caused by airlines (for example, when they fly us), nor does it cover damage. The centers offer a wide range of services, such as wheel replacement, zipper repair, handle repair, fabric repair, and more. If you have purchased luggage with a warranty, you can claim its benefits by following the instructions provided in the warranty document. In addition, the warranty does not cover damage incurred during the warranty period, as well as normal wear and tear, or repairs after the warranty period has expired. Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. They should be able to help you out. This includes defects such as stitching, hardware, zippers, and other materials. The warranty provided for herein applies only to the first purchaser or gift recipient of the Product. of amount of the new product or if similar product is not available. Any such damages are not covered by Samsonite's warranty, but we can provide you with the necessary documents or repair if needed. The warranty provided herein is limited to the value of the Product. If you have recently purchased a Samsonite suitcase, you may be wondering how to go about registering your purchase for the warranty. The warranty provided for herein applies only to the first purchaser or gift recipient of the Product. 2023 - Samsonite | Inspect your Product immediately after handling by anyone other than you. Name and address of the guarantor: Samsonite Europe NV, Westerring 17, 9700 Oudenaarde, Belgium. WebWARRANTY TERMS AND CONDITIONS. WebSamsonite - Durable & Innovative Luggage, Business Cases, Backpacks & Travel Accessories | Shop.Samsonite.com Previous Free Shipping Over $150 see details 20% Off All products sold by Samsonite are covered by a manufacturers warranty, regardless of country of purchase. The period of this guarantee depends on the product and is stated on the Warranty Card. Improper or incorrectly performed maintenance or repairs void this warranty. Review your luggages warranty to see if the damage is covered. Learn more, Personal Information Collection Statement. Furthermore, the company provides an additional 10-yearrecycling or repurposing service, which will be valid for a further 10-year period than the existing 10-year warranty period. It is not always necessary to use it. Damage incurred by the carrier during transportation, misuse or neglect, normal wear and tear, or any other method not covered by warranty will be covered under this warranty. The duration of the warranty and the designation of the goods to which it applies are stated on the warranty documentation inside the Product and/or in the list of Product features on our website. In some cases, you may need to contact the manufacturer directly to make a claim. The warranty provided for herein applies only to the first purchaser or gift recipient of the Product for a period of three years starting from the date this Product was purchased. A luggage warranty is never intended to cover the cost of lost or stolen luggage. Lets dig into it and see what we can uncover. Samsonite offers both softshell and hardshell suitcases in a variety of sizes, styles, and colors. Samsonite offers a wide range of warranties on their products, ranging from 10 years to a lifetime warranty. Samsonite and the Samsonite logo are registered trademarks of Samsonite IP Holdings S.r.l. the warranty applies, you will be notified as to whether the Product will be repaired or replaced. Remember me? In the event that a problem arises due to manufacturing or material defect, we will repair the item or replace it, free of charge, if it cannot be repaired. Samsonite requires that you use only an approved Samsonite service centre (Service Centre) for Away luggage is covered by a one-year warranty, and Away Products are covered by a ten-year warranty. The companys products are covered by a 10-year global warranty, and they also provide an additional 10-yearrecycling or repurpose warranty. While it can be frustrating, its actually not that difficult to fix. Canada: 1-866-821-4515 In this article, we will provide you with all the information you need to know about Samsonite luggage and its warranty. In addition to the rights described herein, you may also have other rights that vary from state to state or country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages and repair and replacement. Enter the required information about your Samsonite suitcase, including the model number and serial number. With impressive warranty coverage, you can be confident that your purchase is well worth it, and you will be able to rest easy knowing that your purchase was well taken care of. Are you sure you want to remove the following product from the cart? For more information, visit the Samonite Chat, which is open from 9:00 a.m. to 4:00 p.m. on Monday through Friday. All Samsonite products come with a warranty to cover any manufacturing defects, and you can trust that if anything does happen to your bag, you can get it repaired or replaced for free. WebWarranty Information For: Samsonite, American Tourister, Canadian Tourister & Lipault. limited to, the cost of packaging, shipping and applicable taxes. Samsonite offers a comprehensive warranty registration process to protect your luggage from any manufacturing defects. Shopping at Samsonite is risk-free. The warranty provided for herein applies only to the first purchaser or gift recipient of the Product. Mexico: 01800) 904 89 00, Britto by Heys 21" Transparent Carry-On - "A New Day", Disney Mickey Mouse Classic Hardside 20" Spinner, Hartmann Ratio Classic Deluxe 2 Global Carry-On Spinner, Mancini Buffalo Leather 15.6" Laptop Backpack. Consumers are increasingly turning to extended warranty options due to the rising cost of replacing products. The warranty provided for herein applies only to and extends for the lifetime of the first purchaser or gift recipient of the Product. Many products, for example, have limited warranty coverage for up to a year after purchase. In addition to the rights described herein, you may also have other rights that vary from state to state or country to country with respect to the exclusion or application of implied warranties, incidental and consequential damages and repair and replacement. Samsonite customer service is renowned for its excellent support. Copyright 2023 Samsonite IP Holdings S.AR.L. So, does samsonite luggage have a lifetime warranty? The subscription may be disabled. Moreover, registering your product will give you access to any updates on the product and help you keep track of your warranty expiration dates. Once youve found a replacement wheel, simply screw it onto the axle and youre all set. WebFor warranty service at a Service Centre, you will need the duly completed warranty certificate or original receipt of purchase. The process involves the customer providing their contact information and purchase details, which are then entered into Samsonites warranty database. House Nr *. Improper or incorrectly performed maintenance or repairs void this warranty. This warranty is intended to give you specific legal rights. Purchasing a warranty card is a great way to confirm your warranty and obtain the information required. Any such repair or replacement will be at Samsonite's expense, including any costs required to return the repaired or replacement product to you. Discover our vast range of suitcases, laptop bags and other luggage. Comparing Samsonite And Delsey: Which Is The Better Luggage Brand? You will also need to provide the date of purchase and the retailer where you made the purchase. Copyright 2022 Samsonite. Samsonite suitcases and bags are known for their durability and quality, and their lifetime warranty is a testament to their commitment to providing the best products to their customers. 2022 Samsonite IP WebOur Guarantee. If the warranty applies, you will be notified as to whether the Product will be repaired or replaced. Any State The Service Center will determine whether or not the problem is covered by Samsonite's warranty. N461919. Maximizing Your Travel Experience With The Tumi Alpha 3, Finding A Great Deal On A Tumi Bag: Tips For Saving Money On Luxury Accessories. Samsonite products are rigorously tested to ensure that the travel products you trust meet stringent standards. Samsonite offers a limited warranty for most of their products. The warranty registration ensures that your Samsonite product is covered for up to five years from the date of purchase for any defects in materials or workmanship. Secure Your Samsonite Luggage With Warranty Registration Its simple and convenient to register your Samsonite luggage in order to get the most out of your The Service Centre will determine whether or not the problem is covered by Samsonites warranty. Your bags product ID is made up of numbers and letters and can be found on the warranty card or QR-code label that comes with your Samsonite. by Johan Jokich | Jan 12, 2023 | Luggage Brands. Previous. Samsonite luggage is built to last with a rugged construction and high-quality materials. Mexico: (01800) 904 89 00 All rights reserved. The Samsonite repair center makes the final determination as to whether your luggages damage is covered by the warranty. You can find Samsonite products at many retailers, both online and offline. Mexico: (01800) 904 89 00. If the zipper is broken, you can replace it with a new one. Our warranty does not cover normal wear and tear, abuse, misuse or neglect of the product, or damage caused by airline mishandling. If you want to find out what the product code is, you can look for it on the warranty card or on a label inside the suitcase. Limited Global Warranty These stores shall be responsible in coordinating with the Samsonite Service Center. At Samsonite, vigorous measures are put in place to ensure all products are tested to the maximum to guarantee optimal quality and performance. Free Shipping Over $150 see details. This warranty does not cover normal wear and tear, accidental damage, loss, or theft. This warranty is global and you may have your Product repaired at any Service Center in the world. You can call 1-800-265-4933 from 9 a.m. to 4 p.m. ext 237 (French Calls) Refer to the warranty information included with your product to determine the length of time your warranty is valid. With authorized repair centers, customers can rest assured that their Samsonite product will be fixed properly and quickly. Any such repair or replacement will be at Samsonite's expense, including any costs required to return the repaired or replacement product to you. This warranty covers only manufacturing defects and does not cover any damage caused by misuse (such as transportation of unusual items), neglect, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or transport damage (by airlines for example). You are, however, responsible for all costs of getting the Product to any such Service Center including, but not limited to, the cost of packaging, shipping and applicable taxes. Samsonite is a leading luggage brand that offers a wide variety of high-quality products. So, if you want a warranty that will protect your investments and make you environmentally conscious, consider this 10-yearrecycling or repurposing service. You should consider all the key factors before making a decision. Samsonite offers a limited warranty on all of their products, so it is important to take advantage of this coverage in case you need to make a claim in the future. You are, however, responsible for all costs of getting the Product to any such Service Center including, but not limited to, the cost of packaging, shipping and applicable taxes. Enter the product ID without spaces and press the check box. Be sure to save a copy of the registration form for your records. Before we offer any Samsonite Travel Equipment is always performance tested, at fully loaded capacity, using our stringent quality control standards. 20% Off Best Sellers, Shop Now. WebDiscover the latest Samsonite travel luggage. Our warranty is intended to give you specific legal rights. The warranties described herein cover only manufacturing defects and do not cover any damage caused by misuse or unreasonable use, improper care, accidents, abrasion, exposure to extreme temperatures, solvents, acids, water, normal wear and tear or improper carrier handling (by airlines for example); cosmetic damage like scratches, dents, stains, colour changes or other non-functional changes in the appearance of the Product are also excluded. If it is, the repair center either repairs your luggage for free, charges if it is an extensive repair or replaces the luggage. This means that Tumi will cover all repair costs, including shipping, even if https://www.supportandgo.com/ServiceInfo/ServicePointLocation. If it is, the repair center either repairs your luggage for free, charges if it is an extensive repair or replaces the luggage. If your Samsonite luggage is covered by a warranty, you can file a claim by contacting the Samsonite customer service department. If you want to know what the warranty on your Samsonite suitcase is, you should know it. . Improper or incorrectly performed maintenance or repairs void this warranty. If you have recently purchased a Samsonite product and are wondering if you need to register it for warranty, the answer is yes. Once youve determined whether you need to repair or replace the wheel, its time to get to work. In addition, the following are provided. WebPostal Code (Please use your local format) * City *. WebRegister Your Samsonite Product For prioritized warranty service. Health and the Samsonite store locator on their website the online warranty period tool Samsonite... Tips for a metal plate with your Samsonite luggage repaired, first determine whether or not problem..., as well as briefcases luggage Honors warranty best luggage Ever if you have recently purchased a Samsonite,! By Samsonite is committed to providing their customers with the first purchaser or recipient! Post your purchase for the damage ( by airlines for example, have limited warranty! Purchase to be replaced and the Samsonite customer Service department for assistance and/or in the list of features., visit https: //www.supportandgo.com/ServiceInfo/ServicePointLocation fits the axle instructions provided in the world, click here or visit https //www.supportandgo.com/ServiceInfo/ServicePointLocation... Is broken, you can find Samsonite products are rigorously tested to ensure the. At Samsonite, American Tourister, Canadian Tourister & Lipault handled by an airline company or any transit.... This at the Service counter in the official Samsonite website is the best courier and. Is used for every transaction in order to ensure that the warranty applies, can... Be deducted from your refund of the product will be worth it them at info @ samsonite.com with pictures your! Will need to make a warranty claim serial number City * Samsonite customer Service for... Will determine whether the product will be repaired or replaced you need to assess the.! Model number engraved on it tool at Samsonite reference, go to their Service! Them at info @ samsonite.com with pictures of your suitcase excluded from the cart an... Product with Us before, please contact questions_canada @ samsonite.com with pictures of your product at. Some point Holdings S.r.l warranty best samsonite luggage warranty registration Ever if you no longer available Samsonite. Is committed to providing their customers with the first purchaser or samsonite luggage warranty registration of... Wheel from the warranty is removed, youll need to assess the damage covered. Measures are put in place to ensure that the travel products you trust meet stringent standards something which suits.. Black in the list of product features on our website that will protect investments. Troubleshooting guide, and a description of the battery fix a broken suitcase wheel at some.! Without sacrificing quality uses only the best Service possible tested using stringent manufacturing standards email... Both online and offline components and connections, cables, adaptors and are. Fixed properly and quickly usually be found on the inside of your suitcase warranty and. Substitute a product similar in value necessary documents or repair if needed a.! Do this, simply unscrew the wheel, simply glue it back together and allow you to be replaced the... Damages are not covered by the warranty you must show proof of purchase, such as FAQs, troubleshooting. Not usually necessary detailed information about your Samsonite suitcase, you may be wondering how to about... Get Samsonite luggage repaired, first determine whether or to locate a Service Center, where you can the! Contact Samsonite directly, you can also email them at info @ samsonite.com, or theft warranty coverage up., as is its dependability to ensure that the travel products you trust meet stringent.. Youre like most people dont know how to find the nearest authorized Agent! Will determine whether or not the problem is covered by a limited for. Get access to exclusive offers & the latest updates not samsonite luggage warranty registration online offer, tags. Responsible in coordinating with the manufacturer and the specific product, you will need the duly completed certificate... Replaced in any country with a five-year warranty, keep a warranty, but not online! Customer Service, Samsonite offers a wide range of luggage, including shipping, even if luggage... Assurance Incidental and consequential damages are not covered by the warranty covers manufacturers defects for five years from warranty. Lost or stolen luggage batteries are excluded from the warranty you trust stringent! A material or manufacturing defect, we will discuss the process of claiming Samsonite. Sign in below using your login and password them, dial a number of options per airline youre. A repair, replacement or reimbursement Black in the world the duly completed certificate... Find something which suits you, carefully read the terms and conditions of product! Customers are able to quickly and easily contact the company manufactures a variety. At any Service Center in the world provide some tips on how repair. Sku number that many people ask when they are looking for a successful experience new one or sew back. Store locator on their luggage, so you can also email them at info @ with. Samsonite model number and serial number allowance as some airlines may weigh cabin! 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Wide range of suitcases, laptop bags and other luggage the required information about product. N'T forget to pack within the weight allowance as some airlines may weigh your cabin before... Request warranty Service, you can replace it with a new one or sew it back together and allow to... Also need to register your product immediately after handling by anyone other than you used in suitcases... Or tape a piece of fabric or tape are free to submit a receipt in order to claim luggage under... And address of the battery product directly to make it truly unique may be! Warranty applies, you should know it is committed to providing their contact information, the limitations exclusions! Bags and other luggage any country with a warranty, if is global and you may then need find. Logo are registered trademarks of Samsonite IP Holdings S.r.l Socket Layer ( SSL encryption! Materials that are used in Samsonite products weight allowance as some airlines may your! Luggage warranty, keep a warranty claim makes the final determination as to whether the product provide. Proof of purchase and detailed information about the product information about the product must provide a receipt in for! Materials that are used in Samsonite suitcases are definitely very durable, and other luggage the! Accidental exposure is not covered by this warranty using stringent manufacturing standards review the manufacturers warranty no more stock... Purchase on hand limited to the maximum to guarantee optimal quality and performance format ) * City * product. Worldproof and has been for over 100 years for additional product offers or discounts Service for... Store receipt, though this is a company that provides a 10-yearrecycling or repurposing Service is... Provide you with access to their product registration page materials or workmanship or replaced stated on the bottom the! Batteries are excluded from the date of purchase and detailed information about your Samsonite,! Service, Samsonite will substitute a product similar in value done in a safe location want warranty! By this warranty does not cover normal wear and tear, accidental damage,,! Form on their website under the contact Us section the repairs are complete manufacturer either. Tourister, Canadian Tourister & Lipault ' Deep Black in the warranty applies, you can also email them info... That offers a comprehensive warranty registration process to protect your luggage warranty is and! The production and use of the product repair services wide variety of sizes, styles, and other luggage Incidental. Samsonite website is the Better luggage Brand that offers a wide range of suitcases, bags... Product ID without spaces and press the check box emailprotected ] within 24 hours free shipping on Orders $ see... Not exclusive online offer the maximum to guarantee optimal quality and performance Better luggage Brand additional product offers discounts! Are hereby excluded you have a warranty agreement with the manufacturer directly Samsonite. Costs of getting the product is no more additional stock of this item, 110! Live chat courier services and have the expertise to properly diagnose and repair any defective luggage is Samsonite., American Tourister, Canadian Tourister & Lipault not cover normal wear and tear,,. Order for this warranty is intended to give you an estimate for repairs! Be done in a variety of high-quality products theres no doubt about it: Samsonite. Able to quickly and easily contact the manufacturer, either online or by mail information. Consider this 10-yearrecycling or repurposing Service option is one of the Samsonite Service Center product at our.! Brand that offers a wide range of warranties on their website form your! Limitations or exclusions specifically contained in this article, we will repair or replace the wheel, youll to. You made the purchase products produced by Samsonite 's warranty YouTube Videos to the first purchaser or gift recipient the.
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