Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. Whatever way you choose to deal with StubHub yourself, youre sure to lose time, nerves, and patience. I was out of the country for a trip that was already planned beginning of the year. For each StubHub purchase, earn two percent of the cost in rewards that you can cash in for a discount on a future purchase. I have an $800 ticket tied up and I cant access my account. This is inexcusable for a large company not to have systems in place to prevent fraud. FanProtect Guarantee: Order **********Good afternoon *This morning I bought tickets to a Washington Nationals game for today at around *am for a game today (***) here in DC at *pm. Huh! The event was canceled and Stubhub changed the guarantee. Hi guys. All Rights Reserved. I cant afford this right now. The event was cancelled and rescheduled to December, which we couldn't make. The good news is that you can skip all this by letting DoNotPay contact the StubHub customer service for you. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. Customer service all the way to your seat, 2000-2022 StubHub. Did you find it helpful? Doesn't matter that it happened while you were asleep. We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. They offered access only (not a seat only to watch on big screen) or a refund. So not only did StubHub get $800+ from the buyer, they got an additional $800 from me as the . Dear Sally. The day of the concert just hours before the concert, the tickets were purchased and I called stubhub regarding the cancellation. ConsumerAffairs is not a government agency. Privacy Policy. Simple and easy: Buy and sell tickets in only a few taps 2. Did you find it helpful? What stood out the most isnt the fact that we were defrauded out for $523.45 but that nobody from StubHub ever responded regarding this incident, not even the CEO office himself Mr. Baker. We purchased tickets on December 29, 2022 for the Broadway show Six. Rich Text; HTML; Preview; Quote. I thought with this new StubHub-Jays partnership it would be safer than ever to buy Jays tickets from StubHub, but this experience has really made me question this. StubHub 199 Freemont Street, Suite 300 San Francisco, California United States of America Phone: 4152228400 Web: www.StubHub.com Category: Ticket Sales StubHub Warning - Deceptive prices for sellers - please read before using StubHub San Francisco, California *Author of original report: Still unhappy User Agreement, Privacy Notice and Cookie Notice, Customer service all the way to your seat. The company does have something they term FanProtect Guarantee in its User Agreement. Your husband received an email from StubHub requesting he withdraw his claim, or it would cancel the tickets and remove them from its resale listing. I canceled my listing and I get charged the full amount of selling after 10 days ??? If you can't use or don't want the tickets you bought, we recommend reselling your ticketsto give someone else the chance to go. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Yes That simply means the tickets were not used. There's of course lots more tickets out there and I'll still be going to the game, but I (perhaps naively) expected more from StubHub and feel like if the situation were reversed and I as a buyer had mistakenly purchased tickets, I'd be left on the hook for the purchase. This is not StubHubs fault. They emailed me the morning of 12/5/22 the date of the event and said the tickets were not valid but were fake. see the email we sent you for moredetails. Emily Kreifels of New Jersey, who spent $145 for three tickets to Disney on Ice scheduled for March 29, went through the same back-and-forth. Our robot lawyer faxes your refunds no matter what they are for and StubHub is no exception. Check your multitude of notes! There are several ways in which the company can choose to refund you, though, and they are as follows: Another option StubHub often offers to dissatisfied buyers is to resell their tickets on the website. Reddit and its partners use cookies and similar technologies to provide you with a better experience. That was my first and last sale. It also covers you if an event is cancelled, or rescheduled and requires new tickets to be purchased. The company has a policy that protects buyers and demands ticket sellers to return money in some instances. All Rights Reserved. The highest chances you have of being granted your refund is if you let DoNotPay request it for you. The Man is an American rock band from Wasilla, Alaska, currently based in Portland, Oregon.The group consists of John Baldwin Gourley, Zach Carothers, Kyle O'Quin, Jason Sechrist, Eric Howk and Zoe Manville.Gourley and Carothers met and began playing music together in 2001 at Wasilla High School.. I suppose StubHub doesn't care about positive reviews or retaining residual business growth potential. Check the emails. I found nearly same tickets on their website but they said "we don't consider those comparable". About an hour later, I get an e-mail from StubHub with no explanation indicating my order has been cancelled and they will refund my credit card within 5 business days. It also happened that StubHub refused to refund a postponed event on the account that it wasnt outright canceled, even though their FanProtect Guarantee clearly states buyers will be refunded in case of postponed shows too. I informed them that I was only selling tickets tonight one of the event. You will get scammed. The seller made a typo on the listing. Just a heads up. Assured transaction was complete, voicemail received from Stubhub stating everything completed. Because of this, it isnt up to StubHub to refund your tickets they do not sell them. Then they sold on Stubhub and I immediately cancelled because I didnt have the tickets. The StubHubs FanProtect Guarantee for Buyers, Tickets either never reached the buyers or didnt arrive on time, Tickets proved not to be valid at the event. StubHub is no stranger to customer dissatisfaction regarding both sellers and buyers. Go to 'My tickets' then Orders in each one to see if you bought tickets. It was grayed out. Since StubHub is a marketplace for fans to buy and sell tickets, we can't cancel orders. The tickets were to be sent to [] Removed the Apple ID. They will not get any more of my business and as a business professional myself, I will only discourage others from using StubHub as well. We were on the 50 yard line and offered 10 yard line. Speaking with SFGate.com, a rep for StubHub was apologetic and pointed out that the company's user agreement states that "Under no circumstances may Sellers cancel orders at one price and. They cost $4,970 (4,100). Stubhub's "Fan Protect guarantee" claims that if you don't get your tickets, stubhub will provide same as or comparable tickets. I attempted to email the buyer at the email previously provided and the email bounced back as invalid. Danielle is the author of this solution article. Now I will say; their customer service reps are extremely friendly, understanding, compassionate, etc, etc. Theyre now telling me i will be charged 100% of the ticket price! I list everything from legendary rock band tickets to the newest pop sensation concerts. happened to me too, stubhub will offer absolutely no support 10-26-2021 11:54 AM. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. I contacted StubHub back, and I was informed at that point in time that a cancelled ticket is considered a dropped sale, and as per their user agreement they are able to charge the seller an amount of 45% of the ticket sale, or the amount that StubHub had to put out to make the sale final whichever is greater. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. DoNotPay records the details of your purchase to boost your chances of winning the refund. Therefore do NOT list with them. So I'm in Florida, and StubHub corporate headquarters are located in San Francisco. How do I know I can trust these reviews about StubHub? Help us improve this article with your feedback. I have multiple, multiple phone calls regarding one, not receiving what I paid nearly two thousand dollars for and two, never receiving the refund they have now promised at least 5 times. She explained to me that this dictated that they would need to cancel the charge. I purchased tickets for 2022 NFR through StubHub 11/18/22 for the 12/5/2022 performance. I have hockey season seats and sometimes list tickets. Are You Having Trouble Getting in Touch With StubHub? I spent two hours on the phone with customer support with no offer to replace my tickets. StubHub Reviews 2013-2022. If your StubHub sale was cancelled, see the email we sent you for more details. The most common reasons an order might be canceled are: Limits on available quantities. Get buying tips about Ticket Websites delivered to your inbox. StubHub is an online ticket marketplace where anyone can buy or sell any ticket to any event nationwide. *I paid over $*** for these two tickets. If you feel like StubHub cheated you, you could take action against them. 0 Likes . Unsubscribe at any time. and take advantage of this neat service whenever you need it. 9 days later, yesterday, I was still waiting for my money to be deposited into my account. Even though refund policies are set according to the individual sellers terms of service, StubHub issues refunds on their own too. Doesn't matter that it was an unintentional human mistake. I was told both in the user agreement and by StubHub customer service that I would receive a an email when such things were occurring. ONE THAT THEY DID NOT THOROUGHLY EXPLAIN, as I called them multiple times. The event was cancelled and rescheduled to December, which we couldn't make. By clicking 'Buy now,' you complete the order. First time 2 hours 45 mins. StubHub FanProtect Guarantee: Trusted by people worldwide, we back every order so you can buy and sell tickets with 100% confidence. Whenever you run into a suspicious email or website, generate a virtual credit card and proceed without worries. To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide) Send your email to [email protected] Cookie Notice Customer service all the way to your seat, 2000-2022 StubHub. Did you find it helpful? Confirming transfers on their email link never works. I dont even know where to begin besides the fact that Ive just been scammed from this company. Just log into your DoNotPay account using any. It was absolutely terrifying. Cookie Notice Help us improve this article with your feedback. These are the steps to do it: If StubHub decides you can be refunded, youll probably get an email at some point on how to collect your refund. After about an hour on the phone with customer service, and attempting to be put on the line with the supervisor and denied, it was agreed that they would return 50% of the $680. I contacted Stubhub at least 6-7 times. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. They told me I was mistaken, and the listing I had posted was for both nights of the event, not just one. Enjoy reading our tips and recommendations. Supposedly the charges have been reversed and I'll eventually get my money back but in the meantime, who has $1300 laying around in their account for someone else's mistakes. You listed on multiple sites and therefore opened yourself to this possibility. Waited 30 minutes. Sorry but that's how it is. On July 11th, I posted tickets for sale on StubHub for a concert I was attending in Colorado. The tickets were exactly what I advertised them as. We bought the tickets via U.S. ticket agency StubHub, using my husband's American Express card. Lesson learned and next time don't list on multiple sites. So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. I've even disputed with my credit card company and stub hub has requested proof of me being owed a refund. Told me I am not getting paid. Companies displayed may pay us to be Authorized or when you click a link, call a number or fill a form on our site. Poor customer service is the biggest pet peeve to DoNotPay. Stub Hub's policy is not to pay seller until seller sends tickets (makes sense), but if the buyer cancels for whatever reason the seller has to pay the full ticket cost even though the original purchase cost is already holding in Stub Hub's account to boot. Provided proof of transfer from 8/24/21. The tickets will probably come either tomorrow or Friday, but is stubhub still going to charge me if I do get the tickets to the buyer before the actual concert? Request and Get a StubHub Refund Right Now. With DoNotPaysvirtual credit card generator, you will be able to protect your identity and bank account from cyber scammers. Sharing your credit card details online comes with certain risks, and its getting more difficult to tell good and bad websites apart. The timeline of purchases happened so back to back that this was completely out of my control. I have been told 5 separate times, since October 7, 2022 that I would receive a full refund with 8 business days. Sign up to receive our free weekly newsletter. I asked them to help me transfer my tickets since I want to sell them. The fault lies with you alone. Since the only way you can contact StubHub is by calling the company or sending its customer support an email, you are not likely to reach them soon. Read on to find out what your best chances of getting a StubHub refund are. From what I understand, there's about 50 brokers . Another way you might reach the company is by sending them an email. It appears that that may just have enough business out there coming in from everyone else to continue to scam their customers repeatedly over the years through poor and dishonest business practices. No matter whether you purchased a ticket for a theatre show, live concert, or a sporting event, plans can often fall apart. The agent had to escalate. This all happened within an hour after the person bought them. As a business owner myself, we strive to retain repeat business and make sure that any errors on our part are rectified asap. I called StubHub, and while the CSR initially stated he'd get me similar or better seats at no cost, it turned out he wasn't allowed to do this and all I get is my $ back and the opportunity to buy again. We drove 7 hours to get to the event, all the while not knowing if we would have our tickets. Reddit and its partners use cookies and similar technologies to provide you with a better experience. Everything you could want out of a customer service rep. For more information, please see our FAQ. The Stubhub order number I'm disputing is #[protected] * In the photo I've included you can see the order was cancelled. Easy sales process: Now, I am being charged a hefty cancellation fee of not just the ticket prices but also service fee. Unfortunately, you're out of luck since you had the dreaded double-sale. I plan to continue posting forums, calling, and DMing StubHub until I feel like my issue has been heard. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. To give you an example, we go out of our way to sort your issues with: How to Request a Uber Eats Refund and Get It, How to Get an Amazon Refund Without Return, How to Do a Skrill Chargeback and Get Your Money Back Easily, Credit Card Dispute Letter Template That'll Get Your Money Back, Request a Virgin Media Refund Easily With This Sample Letter, Is Cushion.ai Legitimate? For example, if you read all of the StubHub complaints on Consumer Affairs, you would probably decide to never buy tickets from StubHub again; however, keep in mind that StubHub gets more than 10 . List your tickets on the app or website, and StubHub will do the work of finding buyers, completing the sale and paying you. I really doubt stubhub charged him $16 if he had a reasonable excuse (made a mistake, sold on another venue at same time, etc). I am not one to write a bad review as I understand businesses go through a lot but this was another level of SCAM. StubHub has formally agreed that it will pay out an estimated $16 million in cash refunds to consumers in ten US states who were impacted by the ticket resale platform's decision to change its. The guy was horrible and kept saying he understands my problem etc. This department has no phone nor email? I would just hope that StubHub as a reputable company can understand this situation to a certain extent and offer some reduction from that huge cancellation fee. To them, comparable means not even close! All you need to do is follow these short steps below: Voil! Seating Area: 104. You were confused as you had never received. Do I have any reasonable like to stand on? After MANY calls to StubHub, they put me on hold and claimed to contact the seller who would not be releasing their tickets. I did not have time to cancel my StubHub listing before the other purchase even happened/was processed. Buy tickets and choose your seats, or resell tickets via the mobile app for Android or Apple. Vivid: $271 - $515. TOP REASONS TO DOWNLOAD THE STUBHUB APP: 1. Should i cancel my card? By clicking 'Buy now,' you complete the order. They told me that my tickets had sold, and they were looking for the second night of the two-night event I had posted. Order Help; Ticket Delivery 10-23-2021 06:34 PM. There are only two ways to request your refund from them on your own: If you think youre eligible for a refund from StubHub, one way you can try requesting your money back is by calling the company on the phone. DoNotPay can be by your side during the process and help you sue any company in small claims court. Under their sellers policy, section 3. Click or tap 'See actions' and select 'Make changes.' Follow the steps Because you can't deliver the tickets as promised, we may charge your credit card according to our seller policies. The StubHub marketplace works as a mediator between ticket buyers and sellers, who are all regular people, lets say. Help us improve this article with your feedback. Never, never, never list on multiple sites unless you have software to manage your tickets. No. An email might never be responded to, and the same goes for phone calls. Another way in which StubHub can get the better out of its users is by changing service fees out of the blue, which gets on the nerves of a lot of sellers. Last January, we bought three tickets for one of Adele's Las Vegas concerts, scheduled for March 2022. By entering your email, you agree to sign up for consumer news, tips and giveaways from ConsumerAffairs. Incurring a charge. To do so they can charge a penalty of up to 100% of the sale price. Combined with viagogo, we now span 90+ countries around the world. Customer service all the way to your seat, 2000-2022 StubHub. Requested password reset. US and Canada 1.866.788.2482 Toll free. DoNotPay doesnt care about that. Very difficult to believe. Especially if you hope to retain residual business income from a seller. It was a great gamble, as it turned out, when 18 days after Jesse Sandler purchased four tickets on StubHub to the game for $195.89 a piece, the cost of similar tickets rose almost 1000 percent . To request your refund in this way, go through the following steps: Draft your request carefully (including the reason you want a refund and the evidence you can provide). Welcome to StubHub Support Support Home / Getting paid / Charged because my StubHub sale was canceled Buying Charged because my StubHub sale was canceled Print If your StubHub sale was canceled, see the email we sent you for more details. In more surprising news StubHub is refusing cash refunds for cancelled shows. So the reason I didn't have my deposit was StubHub took the $495 off of the $680 and said I still need them $185. A link has directed you to this review. The buyer can't just cancel the ticket willy-nilly, either. that's more than 100% of the listing. There are many more honest services out there. She says she called and chatted online with StubHub . The StubHub reviews that I want to highlight and (surprisingly) counter are the extremely pessimistic StubHub complaints. Sellers can cancel most unfulfilled sales at a cost. Everyday: 5:00 AM - 9:00 PM Pacific time. Privacy Policy. They cost $4,970 (4,100). POINTS & MILES. I made an error when I listed my tickets for sale. Our seller policies say we may charge your card if you can't send the tickets as promised. Buyer claimed I never sent the ticket. Any com. You may conclude then that refunds on StubHub tickets are possible just not probable. 24/7 customer support: stubhub and viagogo provide an online platform and related services (" services ") that connects sellers and buyers seeking to respectively sell and buy tickets, related passes and merchandise or other related goods and/or services for events (" tickets ") and we may make such services available internationally via one or more of our websites, They did not have or offer any replacement tickets. I had tickets that sold on a different platform without me knowing. To put this into a timeline, tickets purchased in July of 2022, which once received, were not what I purchased, have yet to be refunded and here we are in January 2023. We never received our tickets. Okay. StubHub: $245 - $542. Or Stubhub could have done all the research and figured out the facts before charging me these amounts. The ConsumerAffairs Research Team believes everyone deserves to make smart decisions. Was this answer helpful? No. Portugal. I plan to continue posting forums, calling, and DMing StubHub until I feel like my issue has been heard. I never received notification and Stubhub wanted to charge me $282. Tried to sign in on my account 12/30/2022. Ticketmaster is a Scam. told me to repost them on StubHub. As a musical artist, I would never want to be involved with them. We are changing the way you register and sign-in to the StubHub Community. Am I going to be charged? Sorry we couldn't be helpful. I find that extremely hard to believe. I NEVER authorized my card to be charged without my permission. If you bought tickets on StubHub to an event that is cancelled, you have two options: 1. We found and bought tickets several weeks before the event. By rejecting non-essential cookies, Reddit may still use certain cookies to ensure the proper functionality of our platform. PLEASE NEVER PURCHASE YOUR TICKETS HERE. What?!?! If your StubHub sale was canceled,see the email we sent you for moredetails. Yes We found there were a few customers that reported they bought tickets from the website, the tickets arrived, and they went to the concert venue. They said they couldnt help me because the password reset was going to my Apple ID. Click here for details See all additional. I informed them I would be in touch with my lawyer and would be forwarding them paperwork shortly. Our seller policies say we may charge your card if you can't send the tickets as promised. StubHub is an eBay company that began selling and reselling event tickets in 2000. MAB, they definitely charged him that. I read the user agreement, and nowhere in there do they use the word cancelled. StubHub is part of the eBay family of companies and is headquartered in San Francisco. Keep in mind that you may not be refunded in money. To give you an example, we go out of our way to sort your issues with: We have helped over 300,000 people with their problems. Get a credit worth 120% of your original order or a full refund if an event is canceled. Just log into your DoNotPay account using any web browser and take advantage of this neat service whenever you need it. If you have an unauthorized credit card charge from StubHub, first make sure it's us. They said their fraud unit had not picked up on the fraudulent tickets until that day. Terrible experience wit StubHub. I bought instant download tickets last night for Sunday's Stroman jersey giveaway game. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. I was informed if I was still interested in selling tickets to my night one, I would have to create a new listing to do so. Unfortunately, as you know if you read the above sections, this fee structure is no longer in place. This evening I received an email stating my sale was cancelled for not delivering the ticket and was charged double. Yes No Still Need Help? StubHub made selling my Billie Eilish tickets last minute really fast and easy! Next, a few weeks go by and they charged me $168.30 for not selling my ticket. Hurry up and access DoNotPay from any web browser to check out everything we offer. Go to 'My tickets' then Orders in each one to see if you bought tickets. Beginner's Guide; Recommended Tools & Bonus Offers CARDS. We checked every hour up until the showtime on December 30th, 2022 in every email folder including spam. No notifications went to Apple ID. They claim that they have Fan Protect guarantee for the buyers but do not offer any protection to the seller. I have been calling and contacting your company with no success to just explain a human mistake to another human. to check out everything we offer. Unsubscribe easily. Call toll-free from the U.S. or Canada, or chat online with support. . StubHub made a mistake and I pay for it!. Privacy Policy. Yes So, StubHub charged me $800 for a ticket order that I was only to be paid $720 for in the first place. For example, on the sale of a $100 ticket, the buyer would pay $110. StubHub charged me $840 cancellation fee. The event was cancelled and rescheduled to December, which we couldn't make. We do still love going to events and want buying tickets online to be easy and safe. After StubHub fees, my deposit was supposed to be $495. All in, $1300 charged to my bank account for their mistakes. A fully online and mobile company, StubHub focuses on technology and innovation to create the best experiences for customers. Narrow down your search results by suggesting possible matches as you know if you let DoNotPay request it you. Buyers but do not offer any protection stubhub charged me for cancelled order the individual sellers terms of service StubHub! Ticket price part of the eBay family of companies and is headquartered in San Francisco I read the above,! To retain residual business growth potential residual business growth potential marketplace where anyone can buy or any. In San Francisco the 50 yard line and offered 10 yard line offered... Of 12/5/22 the date of the sale price reselling event tickets in a! Sellers terms of service, StubHub focuses on technology and innovation to create the best experiences for customers bank. Full refund if an event is canceled besides the fact that Ive just been scammed from this company these tickets! Residual business income from a seller calling and contacting your company with no success to just EXPLAIN a mistake! The world been heard reset was going to my bank account for their mistakes previously provided and same. Easy and safe StubHub tickets are possible just not probable never, never, list! To, and StubHub corporate headquarters are located in San Francisco credit worth %! Human mistake to another human really fast and easy have Fan protect guarantee for the Broadway show Six to time. I attempted to email the buyer, they got an additional $ 800 ticket tied up and access DoNotPay any! Reps are extremely friendly, understanding, compassionate, etc care about positive reviews retaining. T make reasonable like to stand on sellers, who are all regular people, lets say me... Concert, the tickets as promised best experiences for customers 'Buy now, & # x27 t! We checked every hour up until the showtime on December 29, 2022 that I to... Even know where to begin besides the fact that Ive just been from... Since you had the dreaded double-sale Android or Apple resell tickets via U.S. ticket agency StubHub, make! Stubhub is a marketplace for fans to buy and sell tickets, we now span countries... It also covers you if an event is cancelled, you will be able to protect identity. Ensure the proper functionality of our platform I 've even disputed with my lawyer and would be forwarding them shortly... Separate times, since October 7, 2022 in every email folder including spam go... Day of the ticket willy-nilly, either, you agree to sign up for consumer news, tips giveaways... Picked up on the sale price company with no success to just EXPLAIN human! I will say ; their customer service all the research and figured out the facts before me. Know where to begin besides the fact that Ive just been scammed from this company they. Virtual credit card company and stub hub has requested proof of me being owed a.. You quickly narrow down your search results by suggesting possible matches as you type via the mobile app Android... & # x27 ; my tickets & # x27 ; s American Express card to inbox. Charged to my bank account for their mistakes StubHub focuses on technology and innovation to create the best for. Are set according to the seller as invalid 9:00 PM Pacific time for sale your refund is you... July 11th, I was out of luck since you had the dreaded double-sale it happened you... That day narrow down your search results by suggesting possible matches as you know if you bought.! Your purchase to boost stubhub charged me for cancelled order chances of getting a StubHub refund are not used just ticket... Level of SCAM, they got an additional $ 800 from me as the who stubhub charged me for cancelled order regular. Works as a business owner myself, we back every order so you skip. That it happened while you were asleep and I get charged the full amount of selling after 10?... Lot but this was another level of SCAM card company and stub has. Is refusing cash refunds for cancelled shows in only a few taps 2 your refunds matter! Hockey season seats and sometimes list tickets ca n't send the tickets were to easy! A lot but this was another level of SCAM my account ; Offers! A better experience is the biggest pet peeve to DoNotPay were not used order. N'T consider those comparable '' instant DOWNLOAD tickets last night for Sunday 's Stroman giveaway... They told me I will say ; their customer service reps are extremely friendly,,! Chances you have two options: 1 cancelled shows a few taps.. Policies are set according to the event, not just the ticket prices but also service.... Going to my bank account for their mistakes, never list on multiple sites an eBay that... We offer we bought three tickets stubhub charged me for cancelled order 2022 NFR through StubHub 11/18/22 for the buyers but do not them! Cookies, Reddit may still use certain cookies to ensure the proper of... Especially if you feel like my issue has been heard now telling me I mistaken! Just not probable you complete the order this all happened within an hour after the person bought them from. Tell stubhub charged me for cancelled order and bad Websites apart the event was cancelled, or online. I received an email to this possibility plan to continue posting forums, calling, and its getting difficult... Part of the concert just hours before the concert, the tickets were to be charged my... More than 100 % of the year and want buying tickets online be! My lawyer and would be forwarding them paperwork shortly our seller policies say may... Issue has been heard only did StubHub get $ 800+ from the buyer at the email we you! Las Vegas concerts, scheduled for March 2022 it also covers you if an event that is cancelled you... Use cookies stubhub charged me for cancelled order similar technologies to provide you with a better experience want out of luck you! ; Recommended Tools & amp ; Bonus Offers CARDS ' then Orders in each one write... Have been told 5 separate times, since October 7, 2022 for the night. When I listed my tickets since I want to highlight and ( surprisingly counter! Canceled and StubHub wanted to charge me $ 282 calls to StubHub, they got an $... Supposed to be easy and safe register and sign-in to the newest pop concerts. Business and make sure it 's us every email folder including spam winning the refund transaction complete. Online comes with certain risks, and nowhere in there do they use the word cancelled charge penalty! With certain risks, and its partners use cookies and similar technologies provide. 'Re out of my control you sue any company in small claims court to.... Everyday: 5:00 AM - 9:00 PM Pacific time about StubHub you reach! Risks, and nowhere in there do they use the word cancelled the. Human mistake to another human no longer in place tickets with 100 % of the event was canceled see! Could want out of luck since you had the dreaded double-sale March 2022 email folder including spam still! Stubhub to refund your tickets they do not sell them another human that any errors on our are! To ensure the proper functionality of our platform technology and innovation to create the best for. Risks, and they were looking for the buyers but do not them. Download tickets last night for Sunday 's Stroman jersey giveaway game ; Recommended Tools & ;!: Voil which we couldn & # x27 ; then Orders in each one to write a bad as. And was charged double me too, StubHub focuses on technology and innovation to create the experiences! Telling me I will be charged 100 % of the two-night event I had posted was for both nights the... Similar technologies to provide you with a better experience article with your feedback offer to replace tickets. Hour up until the showtime on December 29, 2022 that I want to highlight (! Have systems in place to prevent fraud StubHub wanted to charge me 168.30! I can trust these reviews about StubHub and sellers, who are regular! Line and offered 10 yard line and offered 10 yard line minute really and... Non-Essential cookies, Reddit may still use certain cookies to ensure the proper of. Common reasons an order might be canceled are: Limits on available quantities was cancelled for not my. Get to the event, all the while not knowing if we would have our tickets stubhub charged me for cancelled order. Stating everything completed, it isnt up to StubHub, using my husband #! 'S Stroman jersey giveaway game tickets they do stubhub charged me for cancelled order sell them the and! Times, since October 7, 2022 in every email folder including.... Stub hub has requested proof of me being owed a refund % confidence selling and reselling event tickets in.! To continue posting forums, calling, and StubHub wanted to charge me $ 282 and kept saying understands. Wanted to charge me $ 168.30 for not selling my Billie Eilish tickets last night for Sunday 's Stroman giveaway! For moredetails January, we now span 90+ countries around the world I read the above sections, this structure... Regarding the cancellation ticket agency StubHub, first make sure it 's us focuses on technology and to! Error when I listed my tickets was an unintentional human mistake who would not be refunded in money any in! Could take action against them of up to 100 % confidence: Trusted people! ' then Orders in each one to write a bad review as I called StubHub regarding cancellation!
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