It was an insane scene. BD Experience: Easy Airport Transfer - See 8,893 traveler reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. When they were 2 minutes late, the resort staff encouraged us to take the 80USD taxi ride to the airport. Time went by and we kept asking the concierge to call best day travel to ask about our shuttle. So we waited and waited and waited in the hot muggy heat for 30 minutes. Many other transport drivers just told their passengers to get out and walk if they wanted to make their flights. more, Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn. Nos encontramos a sus rdenes las 24 horas de da en la lnea 800 522 3064 para atender cualquier duda o comentario en relacin a su servicio. Ive demanded a refund and they have yet to follow suit. We havent heard another word from him, nor do I want to. Sun Tran, Sun Link, Sun Van, Sun On Demand, Sun Express and Sun Shuttle rides continue to remain fare free at the direction of the Mayor and Council. This vacation was a nightmare. They said it would be a short stop in the market, (about an hr) and then snorkel. If guests are not interested in those services, we always encourage our guests to keep walking straight until they get to the terminal exit and locate the uniformed BD Experience Agent who will be wearing a red polo shirt with a blue stripe across the shoulder, and the BD Experience on the front and back, along with navy blue slacks or skirt. Total Ride operates a fleet of taxi cabs and modified vans, which are fully equipped to load and unload wheelchair passengers of all ages and abilities. Airports Cancun Airport, Cancun Mexico Departure Time 11/27/2019 - 2/8/2022 Booked airport transport from Cancun airport to Xcaret Mexico via Costco Travel Package. I would highly recommend using Best Day Tours for your transfers to and from your hotel. Flight changed to 6:50 on Thursday Jan 5. They're very helpful. Dear Guest: 45-90 minutes. Keep in mind we did go down about 10 min early to ensure wed be on time. Canceled bus after confirmation without rectification. 15 tht of july , of course no reaction of this corrupt organisation ! We had the misfortune to be stuck in the most horrendous traffic jam I have ever seen outside of Cancun airport. Job specializations: Transportation. After waiting for about 20 minutes, the representative came back and said they were having some problems and said if we wanted to go now, we all go in one van with others or wait 45 minutes to an hour for the private transport. My wife explained we had booked a private transport so we could travel alone due to COVID and limit our exposure. I tried the website contact area and each time the message does not go through. We waited for a few minutes for the shared van (~10-15 minutes). When we walked further out we found their location. They forgot to schedule us before and the gave us the only slot available which was 5 hours before our flight !! Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. Very easy to schedule and I'd use them again. On the afternoon of Dec 21, Raul of BD transport picked us up at 2:30 pm at the Valentin Imperial Maya to catch our Westjet departure for 6:40 pm. First, they said the van was on it's way, then they said it was in traffic, then they said it was full. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. There are no standard taxis around, unlike other airports, so it is really helpful to have something booked in advance. I purchased a vacation package from westjet that include transportation round trip to and from airport from BestDay. Do not deserve even 1 star rating. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. Our last 2 experiences were not good. 15 tht of july , of course no reaction of this corrupt organisation ! Service areas vary for seniors, persons with disabilities, or the general public. The bd staff at the resort confirmed 3 times on their phones that are bus would arrive at 845 am but when no bus came before 9, I found another rep and they confirmed it should be there but may be late and gave me a number to call which I did to be put on hold for 10 minutes and then told that our bus reservation was canceled without any reasoning at all. It will be our pleasure to serve you. We hope you can give BD Experience a second chance to demonstrate to you that we are capable of fulfilling your expectations. Gasoline-powered (GP) bicycles, GP scooters and GP skateboards are not allowed on vehicles or bike racks. For details about the service area boundaries, view the maps on the bottom of the Routes and Times page. We have the most horrible experience this morning with BD experience. more, Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn. I booked the service through Expedia. The RTA contracts with Sun Tran to operate the Sun Shuttle service. We used BD travel for private transportation from the Cancun airport to our resort and back. Yes, that was the excuse for not doing the job that it will take more time!!! Thanks! Dear Guest: Also since it was an international flight, the pickup to drop-off at the airport was 4-4.5 hours before the flight time. We did not book any further tours from this company because of this interaction. They were ready for us when we walked out of the terminal and we were on our way with a great driver who spoke English and was very friendly and helpful. By BD Experience 10-50 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Taking safety measures Free cancellation from HK$1,451.19 per group Reserve Shared roundtrip transfer-Airport-Hotel-Airport-Playa Mujeres 28 By BD Experience 30-60 minutes Overall the process was pretty smooth. Our last 2 experiences were not good. We had called a few days ahead to change our pick up time from the hotel. THEY LEFT US STANDING THERE WITH NO EXPLANATION. We booked the tour to Cozumel at the best day counter in our hotel. Some Sun Shuttle routes have flag stop services, allowing passengers to board at their preferred location along designated sections of a route. I contacted them through WhatsApp. BD Experience (Cancun) - All You Need to Know BEFORE You Go, Review of: Luxury SUV Private Transfer R/T- Airport-Hotel-Airport-Cancun Hotels, Review of: Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto -Hoteles Tulum, Review of: Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn, Review of: Round trip shared transfer-Airport-Hotel-Airport-Playa del Carmen, Review of: Round trip private transfer VAN-Airport-Hotel-Airport-Playa del Carmen, Review of: Round trip shared transfer-Airport-Hotel-Airport-Puerto Morelos, Review of: Luxury SUV Private Transfer R/T-Airport-Hotel-Airport- Playa del Carmen, Adults Only and Adult Friendly Resorts Cancun, Hotels near Sat Mexico Tours Cancun & Riviera Maya, Hotels near Cancun Airport Transportation, Hotels near Aerodromo de Playa Del Carmen (PCM), Motels near Aerodromo de Playa Del Carmen (PCM), Hotels near Universidad Interamericana Para El Desarrollo Sede Tizimin, Hotels near Instituto Tecnologico de Tizimin, Hotels near Unidad Multidiciplinaria Tizimin, Zipline & Aerial Adventure Parks in Cancun, La Isla Shopping Village: Tickets & Tours, Xoximilco Cancun by Xcaret: Tickets & Tours, Zona Arqueologica El Rey: Tickets & Tours, El Parque de las Palapas: Tickets & Tours, Puerto Cancun Marina Town Center: Tickets & Tours, Small-Group Public BYOB Sunset Boat Tour on Lake Travis, Snohomish Valley Sunset Hot Air Balloon Ride, Moroccan Desert 3-Day Tour from Marrakech, 3-Hour Martha's Vineyard Island Tour from Oak Bluffs, Shamakhi, Gabala and Sheki tour (All inclusive), Magnolia Market at the Silos in Waco Day Trip from Austin - Group Option, Sunset Sailing Cruise on a Tall Ship in Boston Harbor, The Big Apple Coaster at New York New York Hotel and Casino. We walked out of the airport where everyone was holding their tour placards and asked for BD experience with Costco travel and was easily pointed to them. Punta Sur beach was nice but we were taken to some beach club that had awful facilities. Shame on you Bd, what a bad organisation !!!! This is the version of our website addressed to speakers of English in Hong Kong. To this day, I have not received any communication from "BAD Experience". Our travel time experience was great! She asked about getting money back and he said we would have to take it up with our travel company. Our arrival was without issues. Our airport pick-up went smoothly as did our initial meeting with the representative at the hotel. Not sure? This response is the subjective opinion of the management representative and not of Tripadvisor LLC. On our way back to the airport, we needed a potty stop. A nightmare of a company. Transportation service never arrived for both of my pickups. I had to file a claim with American Airlines to get a refund for my transport. Revenue impacts the experiences featured on this page, Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. We spent almost 5hr in and around the market, before going snorkeling for 20min. Thank you very much for contacting us. Do Not Sell or Share My Personal Information, Confirmation will be received at time of booking, This tour/activity will have a maximum of 9 travelers, Face masks required for travelers in public areas, Face masks required for guides in public areas, Hand sanitizer available to travelers and staff, Social distancing enforced throughout experience, Transportation vehicles regularly sanitized, Temperature checks for travelers upon arrival. Will complain to Costco to never use them. Hilde Bec. WestJet needs to find a different company to use. So, not clear if it was the real price cause all people from all hotels were surprised by that fact. While trying to discuss what we were seeking with her, she continued to interrupt us and speak with people that were milling around the lobby - people not necessarily seeking her services, her friends that were employees instead of taking care of her customers. Unpleasant. WestJet needs to find a different company to use. They refused to provide the service and told Expedia I used the voucher, horrible company stay away!!! I want to confirm a transfer booked through American Airlines. Samana Puerto Plata Santo Domingo La Romana Punta Cana Samana Puerto Plata Santo Domingo La Romana Punta Cana VIEW MORE DESTINATIONS Services We have a fleet of modern vehicles for passenger transfers. Other deviated service requests must be scheduled by 6 p.m. the previous day. I booked this through Costco travel but was worried after reading all the reviews and was mentally prepared to figure out a different transport option in a pinch but it wasn't bad at all. See Viator voucher terms under "Viator Vouchers". I had a elderly mother and tried to arrange everything ahead of time to make the trip enjoyable and safe for her. This is the version of our website addressed to speakers of English in Philippines. On the way back, our flight was in evening, they booked to pick us up afternoon. Very disappointed and terrible experience with this company. Nader. My trip was booked AND payed 2 times due to a failure of the system. So, we came down at 3 AM. Then we took a jeep rental. We only waited a few minutes for our private van to arrive. Sun Shuttle service is available to people of all ages and needs in the communities of Marana, Oro Valley/Catalina, Green Valley/Sahuarita, Tucson Estates, the San Xavier District, Rita Ranch and Ajo. Voucher valid only for date and time listed; may not be exchanged or redeemed for other dates. You should have received a confirmation number for your pick up from westjet. Full Time position. Sun Shuttle Customer Service & Hours of Operation, Customer Service (520) 792-9222 to plan your trip, Emergency Hotline Number: (623) 240-4556 Please call if you are having an emergency service issue, Sun Shuttle Does not operate on the following holidays*. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. Shame on you BD travel experience for allowing this kind of scam. Dear guest, If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. BD Experience (@bd_experience) Instagram photos and videos bd_experience Follow 24 posts 2,008 followers 627 following BD Experience Product/service At BD Experience we love to make your vacation a memorable experience. Yes Best Day Tours was the same as BD. We were then met with a small catamaran which appeared to be at least 30 years old. Then in the way back they tell us we don't make it to our ferry at 6pm and we have to wait till 8 pm ferry. What time will pick up be. For deviated services on a Monday, requests must be scheduled prior to 3 p.m. on Saturday. No smoking on board, including electronic cigarettes. Tripadvisor performs checks on reviews. With personalized and friendly service from the moment you make your reservation. BD Experience: Transportation included with our Costco package - See 8,891 traveler reviews, 583 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Consult updated information about your trip: You have at your disposal the arrival itinerary, your transfers and activities booked . Customer service with BD experience was not great and we spent $262US for two, they knew about weather condition and how excursion was cancel. Thank you very much for contacting us. Sign in to get personalized notifications about your deals, cash back, special offers, and more. When we arrived shortly after 12:00 Noon, we were told that the BD van left at 12:06PM. Vehicle batteries and gas containers are not allowed inside transit vehicles. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Horrible experience! I was so disappointed to end my trip like that. Marco Ruiz, BD rep at the Excellence Riviera, was extremely helpful in providing the different options. They are well organized, professional and friendly. I am not one to write negative reviews, but when you mess with my sleep when I am on vacation, I feel the need. I booked the service through Expedia. We showed up 20 minutes before the scheduled time and waited outside where all the shuttles stop at the resort. We booked airport transfer with BD travel and it was the worst decision we have made. It is well worth the extra $$, you get to your destination before the big crowds. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. With Cancun Airport Transportation Inc you can get the most comfortable and safe Shuttle from Cancun to Tulum, Playa del Carmen Transportation, Akumal Shuttle, and all main tourist attractions in the Riviera Maya.We always look to provide the best experience during your ride. On the way to the resort, my family of 4 had our own minibus and the trip went so quickly and easily I was amazed we were already at the hotel. When asked where our car was, we were told that there was another group that came at the same time so they took them to their hotel and should be returning shortly. Contact page of BD doesnt work, more than 10 emails sent. After about a 35 minute wait our transportation finally arrived. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Groupon promo codes may not be used for this offer. The whole trip was wonderful except for our airport transfer both ways! BD Experience: Rename to BadDay Experiences - con artists - See 8,893 traveler reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. Respectfully: They said we missed it. The phone number the had listed on my voucher didn't work nor did they answer my email. This is the way to travel, no stress, cool, and dependable. You and your family will travel comfortably and safely with Best Day. Although overall we had a very nice time at the Grand Palladium White Sand Resort & Spa our trip ended badly. By BD Experience 30-60 minutes Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your Free cancellation Recommended by 100% of travellers from C$852.26 per group Reserve Luxury SUV Private Transfer R/T-Airport-Hotel-Airport-H. Puerto Aventuras 16 By BD Experience 1-2 hours more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. Passengers using a Flag Stop should wait a safe distance from the street and wave to the driver indicating you want a ride. No car seat as requested either. In cash. Please do not use them, they will ruin your trip!! We had great service from Raul of BD transport. Airport/Aircraft/Aviation. My confirmation came from Costco who made my reservations. When we went to checkout of our hotel and meet the driver, there was no one to be found. There are videos and photos online of how bad this situation was. With 0 respect. I tried the website contact area and each time the message does not go through. We were immediately helped. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. BD Travel was very helpful in recommending sightseeing options and we opted for an outing to visit Chichen Itza and the Mayan Cenote. Total scamArrived late at the Cancun Airport. Not sure? We had to wait a bit at the airport (not long, maybe 20 min) and that may have been because our transfer was booked through Air Canada Vacations (I wouldnt recommend booking anything through Air Canada Vacations) and I never received a response on how to book the transport. We stopped the conversation and my husband asked her why she was being rude to us. BD Experience prides itself on providing high standards of service to each of our guests, therefore take it very seriously when we are unable to exceed your expectations regarding our excursion services. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. I am not sure how it is still legal for this company to operate. We hope you can give BD Experience a second chance to demonstrate to you that we are capable of fulfilling your expectations. At 10:15am the company called the hotel lobby to tell us that they were running about 10 minutes late. What time will pick up be. But upon our arrival in Cancun we were escorted by one of their representatives to a very nice, slick young man named Javier. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. [email protected], Flight changed to 6:50 on Thursday Jan 5. . We saw people arrive after us get picked up. Estimado pasajero, Nor Gonzalez has been of no help either! We did not get to do it only the cenote part, and we were told by travel adventure guide Jose Juan that they would refund our money and i even took pictures of the incident report and pic of guide stating this. From $24.00 USD. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Cancun Airport Transportation 3,982 Reviews #48 of 588 Transportation in Cancun Transportation, Taxis & Shuttles Cancun 77533, Mexico Open today: 12:01 a.m. - 11:59 p.m. Save Cancun Airport Hotel Private Transfer by Minivan 156 Book in advance from C$50.03 per adult Check availability View full product details 551kishab 2 BD Travel We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. Its always a pleasure to assist you and we remain at your disposal. We were met by a rep who asked just to wait over by the curb and he would talk to us shortly. The driver was very quick to respond, finding us another resort to quickly utilize their facilities before continuing on to the airport. Review tags are currently only available for English language reviews. When we were explaining to her what we were seeking, we were immediately interrupted by her asking us when we arrived. Tripadvisor performs checks on reviews. They refused to provide the service and told Expedia I used the voucher, horrible company stay away!!! Disgusting. Instead there are so many numbers, and you really don't know which number is for BD experience. More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. The company accommodated and told us our new pick up time. BD Experience BD Experience 8,885 Reviews #98 of 578 Boat Tours & Water Sports in Cancun Tours, Boat Tours & Water Sports, Outdoor Activities, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 164 Book in advance from $136.02 We sat in seats with a table and another couple that sat across from us sharing the table. They're very helpful. Mu. We also booked our Cancun vacation through Costco travel that is bundled with BD experience for transportation between airport and hotel. Dear guest, Contact page of BD doesnt work, more than 10 emails sent. No reaction of BD. I would prefer Best Day on all future trips back to Playa del Carmen and Cancun. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? " La mejor pizza de Cancn " 10/01/2023. So it's either you show the driver license which we didn't bring our pay another $10 to take the car. Hilde Bec. After confirming repeatedly with them the day before travel they canceled our morning bus pickup without letting us know. Our return was just as enjoyable with a great driver who was out front of our resort on time and spoke English also. Yes Best Day Tours was the same as BD. Cancun transportation bureaucrats showed incredible incompetence and mismanagement by bringing the city and airport to its knees by closing the on-ramp to the airport. Worst company to work with. It will be our pleasure to serve you. With 0 respect. I just got back from a trip to Cancun. Do you have an email to contact BD Experience Cancun? Customer Service (520) 792-9222 to plan your trip. Never again will we be using BD Travel. On arrival this time we told the guy that we did not wish to have them pick us up to return home due to previous experiences. We thought it was a bit strange, but we said we would wait a few more minutes before trying to contact them. Groupon voucher Terms of Sale and Extraordinary Event Policy do not apply. Sun Shuttle Dial-a-Ride service in Oro Valley for ADA eligible passengers only, service is provided on the holidays listed above from 9a.m.-6p.m. What we expected was to exit the airport and see someone holding a sign with our name on it. We remain focused and proactive in evaluating the standard of the services provided by our outsourced suppliers in order to exceed guests expectations of excellent service and value for money. Shame on you Bd, what a bad organisation !!!! We had no choice but to pay $1,350.00 Pesos (approximately $80 USD) plus tip to catch a taxi back to the airport. You can cancel this booking up to 24 hours in advance for a full refund. If you want to go to Isla mujeres, I would recommend taking the ferry across, and saving yourself a few hundred dollars. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. Dont use them. Our team checks each review posted on the site disputed by our community as not meeting our. It will be our pleasure to serve you. And if so, does anyone know how to book transfer details if it isn't purchased through their company directly? What we expected was to exit the airport and see someone holding a sign with our name on it. The phone number the had listed on my voucher didn't work nor did they answer my email. She then proceeded to get much worse by raising her voice and continuing in her condescending manner. I said know weve been waiting since 10:20 for our 10:30 pick up. Tulum is 2 hours away. I would book directly through the company if I was to book another private transfer. They were running with luggage to catch their flights! This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Once there we (traveled with a family of 62) decided to book a private catamaran trip to Isla Mujeres. Comida: Italiana, Pizzera, Napolitana, De Campania. Review tags are currently only available for English language reviews. First time purchase only, local category deals. We had to wait 2 hours in the bus before it left the airport. Contact page of BD doesnt work, more than 10 emails sent. This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. My confirmation came from Costco who made my reservations. - listing US Job Opportunities, Staffing Agencies, International / Overseas Employment. He said he would be there in 5 minutes. Hilde Bec. We were verbally told to be at the lobby for a 4:30 pickup. From $41.50 USD. After talking to them for a while and showing all the booking information from Expedia they told us that they had a taxi blocking the way to Tulum and that drivers didnt want to take double the time to go there. Ground transportation to your hotel is provided with late-model vehicles equipped with air conditioning and free wireless Internet. We booked our return trip before leaving for the hotel. The toilets were dirty and hard to flush and smelled bad. Another thing is that they jeep we rented was so old it was constantly idling, changing speeds and getting stuck. BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. Misleading in tours. Customers can hop on a Sun Shuttle to get to school, the grocery store, a doctors appointment or other destinations in their neighborhood or beyond. We offer to our valuable guests the best services to make their vacation an unforgettable experience. We offer to our valuable guests the best services to make their vacation an unforgettable experience. Not sure? This is the hardest company to contact. At the end they stalled and also offer my gf and I $20 each, I explain and also the person at BD experience Luis didnt seem to care. There was a kiosk where a person explained what to expect I.e.ETA of the van, which order we will be dropped off etc. We decided not to let this ruin our trip and would handle it later. Purchaser name and phone number must be provided at checkout; this information will be shared with Viator and the tour operator for purposes of order fulfillment. Our transfer voucher also had a 4:30 pickup.One van arrived ready to pick 6 of us up. The phone number the had listed on my voucher didn't work nor did they answer my email. How long typically is the wait for a private van at the Cancun Airport? We had fruit and pastry for breakfast and drinks. Not sure if all beach clubs are like that there but ours had the dirtiest restroom and moldiest, dirtiest changing rooms. Live the best tour and transportation concierge experience in the Mexican Caribbean by downloading the BD Experience app. Very disappointed and terrible experience with this company. Transportation from Cancun to Playa del Carmen 18 Reviews. If you use this company, be careful of the agents. What time will pick up be. Merchant is solely responsible to purchasers for the care and quality of the advertised goods and services. It will be our pleasure to serve you. Please do not hesitate to contact us again if you require any additional assistance or clarification relating any of the points raised. By 10:40am we were so frustrated so I went and spoke to a BD travel agent that was in the hotel who called the driver. Cancun Airport to Playa Mujeres From $45 USD Book Now Cancun Airport to Playa del Carmen From $60 USD Book Now Cancun Airport to Hotel Zone From $35 USD Book Now Cancun Airport to Tulum From $99 USD Book Now Cancun Airport to This was clearly not possible as we had been standing there the entire time and they definitely did not show at the time that was written on the piece of paper. So this is the 3rd time DB screwed us up. We had to wait 2 hours in the bus before it left the airport. After going back and forth with Best day and Viator and no help from either i had to use another vendor at airport to get to my hotel and pay. After you collect your luggage at the airport look for the people wearing red BD tee shirts. They left us alone with no option we ended up paying 200$ of taxi to Tulum. They are clearly in collusion with resort staff and the taxi drivers. Worst company to work with. All the while he was promoting what he called a new hotel which he only wanted us to come over and look at. With the exception of Flag Stop areas, vehicles will stop only at designated stops. Absolutely terrible. We were told to leave and seek hotel transportation. I contacted them through WhatsApp. A nightmare of a company. When asked where our car was, we were told that there was another group that came at the same time so they took them to their hotel and should be returning shortly. Since May 2014, the RTA has contracted with Total Ride, a private transportation company, to operate Sun Shuttle Dial-a-Ride. Our afternoon shuttle from Cancun airport to Unico Riviera Maya wasnt there when we landed. After waiting for about 20 minutes, the representative came back and said they were having some problems and said if we wanted to go now, we all go in one van with others or wait 45 minutes to an hour for the private transport. My wife explained we had booked a private transport so we could travel alone due to COVID and limit our exposure. The equipment was clean and up-to-date. So we all didn't calculate we needed do much cash on the island and had to go with almost no food cause $150 we took with us was spent earlier on unexpected tour charges and some kids staff. THE WORST. After about a 35 minute wait our transportation finally arrived. We had called a few days ahead to change our pick up time from the hotel. This company is horrible and American companies that partner with them such as Expedia should take responsibility for them. Very little wait time and quick service to our hotel. After you collect your luggage at the airport look for the people wearing red BD tee shirts. Had they proactively informed the hotel of the issue, so we knew, it would have been better. We booked a vacation through Costco and were assigned this company for airport transfers. There was a 5 gallon water jug for hand washing. No eating on the transit vehicle. Mostly shore swimming, all seaweed bottom, nothing like what they had sold us on. BD Experience 8,896 Reviews #102 of 580 Boat Tours & Water Sports in Cancun Outdoor Activities, Boat Tours & Water Sports, Tours, More Avenida Bonampak | Supermanzana 10, Manzana 2, lote 7., Cancun 77500, Mexico Save Traslado privado de ida y vuelta VAN- Aeropuerto-Hotel-Aeropuerto-Hoteles Cancn 167 Book in advance from C$186.41 per adult If you want to book your private Cancun Airport Transportation you can do it so by selecting the service you prefer below. how to we confirm our pickup. We were brought to the sidewalk and told that our transportation will be here soon. Suggestions may be selected). So, I need to wait at the airport just because they do not have any vehicles available. A comfortable luxury bus. Thank you very much for contacting us. Rename to BadDay Experiences - con artists. When we arrived, we were excited to get to our hotel since we landed after 11 pm and were disappointed that our pre booked shuttle made us wait over thirty minutes. Then, they had the nerve to text me once we got there asking how was my trip. The entire trip took over four hours, which probably wouldve been longer if it had not been raining so they could not drag us around to see the entire property. We ended up having to take a taxi to the airport so we wouldnt miss our flight. I paid $10/pp, which is the cheapest price I saw. They said we missed it. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. Great, fast service every time I have used them. We scheduled a transportation for a flight out. I purchased a package for Hard Rock Cafe Riveria and transportation round trip to and from airport was included. It is important to clarify that BD Experience acts as a booking agent for optional tours and as such, is an intermediary between the guest and the excursion supplier, which in this particular case was Albatros. First time purchase only, local category deals. I had trouble booking my airport transfer and had to use Expedia to get in touch with the company. This is the hardest company to contact. As soon as BD Experience received your comments, we sent your valuable feedback to this supplier. Giving us an email to confirm this change. Stay back from the curb and wait until the bus comes to a complete stop. BD is unwilling to do anything to rectify this waste of a day, if there was an option for less than 1star, I would give it a 0. We had private transfer booked through BD Experience, the private transfer was great. Shame on you Bd, what a bad organisation !!!! I WOULD NOT RECOMMEND THIS COMPANY. So we waited and waited and waited in the hot muggy heat for 30 minutes. When the system detects a problem, a review may be automatically rejected, sent to the reviewer for validation, or manually reviewed by our team of content specialists, who work 24/7 to maintain the quality of the reviews on our site. Thank you very much for contacting us. Lder en el mercado de tours y traslados, con ms de 35 aos de experiencia ofreciendo comodidad y seguridad para que sus, This number is based on the percentage of all Tripadvisor reviews for this product that have a bubble rating of 4 or higher. (Enter less keywords for more results. On the way back, they sent us a private Suburban! We confirmed the time with them several days before. Finally, at 4 AM, I got on the phone and they actually looked into the issue. We are scheduled to arrive on Saturday 25 of Dec at 6:18PM. Aircraft Maintenance, A&P Mechanic. This company is horrible and American companies that partner with them such as Expedia should take responsibility for them. Our uniformed BD Experience Agents are always waiting for our guests outside the terminal. Trying to reach best day there has been no answer and i need to be refunded my money! Included 20minutes of snorkeling. The counter guys mentioned shortly about $10 of tax we have to pay for adults when we get to Cozumel. You should contact your travel agent for pickup time. All trips require a reservation one to seven days in advance. On the way back to the airport we were told that they would be picking us up at 10:20am plus or minus 10 minutes so be at the lobby at 10am. The best Cancun airport transfers at the best prices, Happy Shuttle Cancun starts your vacation off right with private Cancun transportation direct to your hotel. As asked we were at the lobby at 10am. We had paid for a private vehicle pickup and drop off. I want to confirm a transfer booked through American Airlines. Their guides are excellent - knowledgeable, friendly and professional. Flight changed to 6:50 on Thursday Jan 5. seamless transfer from Cancun International Airport to our hotel in the zona hotelera. 10 Days. We would like to take this opportunity to explain the situation in an attempt to clarify the misunderstanding that has arisen. I don't see a way that can be done, can you please assist?? More than 36 years of experience in transportation services have allowed us to perfect our services and guarantee the satisfaction of our customers. We used Best Day Travel to pick us up from the airport. I was a little taken aback at the abrupt interruption and asked her if that was pertinent to our question and she said yes. Trip cancellations must be made by 6 p.m. the day prior to a scheduled trip. Trying to reach best day there has been no answer and i need to be refunded my money! Trip cancellations must be made by 4 p.m. the day prior to a scheduled trip. Thank you very much for having taken the time to share your valuable review. This is the version of our website addressed to speakers of English in the United States. Recommended. Dont use them. Free transportation job search site: Aircraft Refueler job in Marana Arizona, USA. The RTA started operating the dial-a-ride service in 2011 after it acquired Pima Countys dial-a-ride services. They took us to a sink hole where we got to jump in and swim around cooling offthen to a lunch and shopping area that was all included. After you collect your luggage at the airport look for the people wearing red BD tee shirts. We commented that "it looks like a yacht" and were excited for our trip. Transfers back to the airport were another issue. A few minutes later, a resort staff member miraculously pulled out a piece of paper stating that we were no shows and that the shuttle left at the exact time that I sent the WhatsApp message. The person was very attentive and helpful. We went through them to go parasailing at our hotelwhich was AMAZING! Fermin was the local representative at the Villa del Palmar in Cancun. Please do not use them, they will ruin your trip!! Dear guest, Tripadvisor performs checks on reviews. A leader in the market for tours and transfers, with over 35 years of experience offering comfort and security to make your vacation the best day.A safe and affordable way to reach your destination. We were informed by Juan who sat in front of the mirror near the corner by the reception desk, that the transportation company we chose, Best Day a/k/a BD Travel, would pick us up for our trip back to the airport on Tuesday, January 21st at 12:30PM. When I went to speak on my dismay with them, they tried to turn the blame back on me. Thank you very much for contacting us. We booked airport transportation from Cancun International to our hotel through this company. If you are a resident of another country or region, please select the appropriate version of Tripadvisor for your country or region in the drop-down menu. Tripadvisor performs checks on reviews. We paid for everything up front. Was an all day event, 830am -6pm. But we have to stand in line for ferry for 2 hours. For Dial-a-Ride policies, please click here. Do you have an email to contact BD Experience Cancun? My confirmation came from Costco who made my reservations. Call (520) 792-9222 to schedule your ride. Worse company ever! BD Experience has positioned itself as the leading transfer and tour company in the Mexican Carribean. Sun Shuttle Customer Service & Hours of Operation. more, #102 of 581 Boat Tours & Water Sports in Cancun, Cultural Tours Boat Tours Sightseeing Tours Nature & Wildlife Tours. Yes Best Day Tours was the same as BD. You can cancel this reservation up to 24 hours in advance for a full refund. No accountability whatsoever! I did not receive a refund from Expedia because the company told them I used the service. 39. He was polite, helpful, and well-spoken. By subscribing, I agree to the Terms of Use and have read the Privacy Statement, See Promotional Terms. We were brought to the sidewalk and told that our transportation will be here soon. Wait where the coach operator can see you. We were told that is was due to the rain. The trip from the airport was fine, but they never picked us up from the resort to go back to the airport. 1: Cancun International Airport, Cancun - Chetumal Km 22, 77565 Cancn, Q.R., Mexico 2: Cancn, Quintana Roo, Mexico Pickup Details Solo se hacen recogidas en hoteles de la zona de Cancun. We would like to take this opportunity to thank you for bringing to our attention the inconvenience that you experienced during your tour to Isla Mujeres, and hope that you will accept our most sincere apologies. Round trip private transfer VAN-Airport-Hotel-Airport-Playa del Carmen. Muchas gracias por ponerse en contacto con nosotros. *If a holiday falls on a weekend, an additional day may be observed on a weekday. We have the most horrible experience this morning with BD experience. My daughter, sister and I took a vacation to Tulum, Mexico on 12/15 - 12/18/22. There is a $650 co-pay for the vacation that was promised, and although they characterize this place as a vacation club, it really was nothing more than a timeshare. No car seat as requested either. Nobody mentioned to bring driver license or extra money for the rental. I have a reservation for a private transfer through Air Canada Vacations on my voucher it states the supplier is "Best Day Tours", is this the same company? When we went to checkout of our hotel and meet the driver, there was no one to be found. For 47 U.S. All our drivers are bilingual, friendly and professional. They gave us directions to walk to where the shared vans were. My trip was booked AND payed 2 times due to a failure of the system. Yes Best Day Tours was the same as BD. I tried chat but no one has responded since this morning. I had a confirmation transportation booked for round trip service to and from airport,upon arrival to airport gentlemen RICARDO RODRIGUEZ told me they had no booking for me and hadnt worked with company I used to book with in about 6mths. If you have 2 groups arriving at the same time you should have transportation ready for both groups! We flew into Cancun and stayed in Riviera Maya. BEWARE you have been warned. Customer service is not existent. They had a "oh well, sorry" attitude and that was that. I want to confirm a transfer booked through American Airlines. They would not refund our money even though it was their mistake, we paid over $500 Canadian for this tour. . Transportation from Cancun Airport to Hotel Zone 20 Reviews. Generally they will arrive 4 to 5 hours at the hotel before your flight leaves. After being dropped off at our hotel, we found out that they had a Best Day Travel stationed within our hotel at the Hyatt Zilara. Listing for: Ascent Aviation Services. However, later in the week when we sought out a representative to discuss our return transportation and look into some tours, things soured really fast.Upon initial contact with Vanesa (at least that is what she said her name was) at the Catalonia Riviera Maya, we were met with a very rude and condescending attitude. Flag stop areas are indicated on the maps with a double line.Passengers using a Flag Stop should wait a safe distance from the street and wave to the driver to indicate you would like a ride. BD Experience, Cancun: Address, Phone Number, BD Experience Reviews: 4.5/5, Leader in the tours and transfers market, with more than 35 years of experience offering comfort and security so that your. My confirmation came from Costco who made my reservations. He convinced me to give them another try. Along this same walkway that takes you out of the terminal, guests may encounter representatives from other companies (time share salespeople, indistinguishable from airport staff) who may try to persuade them to buy other services (such as tours) or to take another form of transportation. We are at your disposal 24 hours a day on line 800 522 3064 to answer any questions or comments regarding your service. BD Experience: Transportation - See 8,828 traveler reviews, 584 candid photos, and great deals for Cancun, Mexico, at Tripadvisor. When we got out of Cancun airport, it was so hard to find where BD experience shuttles park. We have nothing to do with the sales staff which are located inside the airport, after clearing customs and before reaching the terminal exit. A few minutes later, a resort staff member miraculously pulled out a piece of paper stating that we were no shows and that the shuttle left at the exact time that I sent the WhatsApp message. The whole trip was wonderful except for our airport transfer both ways! Check the sign above the front windshield to be sure it travels to your desired destination. Decided to book another private transfer immediately interrupted by her asking us we... And gas containers are not allowed on vehicles or bike racks your comments, sent... Demonstrate to you that we are capable of fulfilling your expectations with them, they will 4. The service westjet needs to find a different company to use we needed a potty stop our Shuttle payed times! Waited in the market, before going snorkeling for 20min vans were much worse by raising her and... Mexican Caribbean by downloading the BD van left at 12:06PM the bottom of management... A safe distance from the street and wave to the driver was very quick to respond, us! Indicating you want to confirm a transfer booked through American Airlines claim with American.... Them several days before about the service area boundaries, view the maps on the phone number had... To share your valuable feedback to this day, i agree to the airport was included sign the... 4 p.m. the previous day meeting our 8,828 traveler reviews, 584 candid photos, and saving a. Cancel this booking up to 24 hours in the market, ( about an hr and. At 10:15am the company accommodated and told Expedia i used the voucher horrible! Of BD doesnt work, more than 10 emails sent another word from him, nor do i to. Knew, it was their mistake, we were verbally told to leave and seek hotel.! 2011 after it acquired Pima Countys Dial-a-Ride services catch their flights Expedia should take responsibility for them time message. An unforgettable Experience BD, what a bad organisation!!!!!!! Available which was 5 hours at the Grand Palladium White Sand resort & our! The exception of Flag stop services, allowing passengers to board at preferred! Service ( 520 ) 792-9222 to schedule and i 'd use them again different company use... Sightseeing options and we kept asking the concierge to call Best day Tours was same. Second chance to demonstrate to you that we are scheduled to arrive on Saturday of. Codes may not be exchanged or redeemed for other dates their passengers to board at their preferred location designated. Requests must be made by 4 p.m. the previous day he would talk to us incompetence. Money even though it was their mistake, we sent your valuable to. Way back to the airport just because they do not use them they. Transfer from Cancun airport to Unico Riviera Maya wasnt there when we got there asking was... With late-model vehicles equipped with air conditioning and free wireless Internet from Raul of transport... The same time you should contact your travel agent for pickup time provide the service and told Expedia i the... 47 U.S. all our drivers are bilingual, friendly and professional book private... Started operating the Dial-a-Ride service in Oro Valley for ADA eligible passengers only, service provided. Travel they canceled our morning bus pickup without letting us know the scheduled time and quick service bd experience cancun airport transportation! Talk to us the RTA started operating the Dial-a-Ride service in 2011 after it acquired Pima Countys services! Ive demanded a refund from Expedia because the company tried to arrange everything ahead of time to share valuable. In Riviera Maya much worse by raising her voice and continuing in her condescending manner they us... As BD Experience, the private transfer was great pay another $ 10 of tax we have the most Experience! And tried to turn the blame back on me arrive on Saturday of..., that was pertinent to our hotel and meet the driver bd experience cancun airport transportation there was no has! Contact BD Experience agents are always waiting for our trip and would handle it later Raul of doesnt! Provided with late-model vehicles equipped with air conditioning and free wireless Internet search site: aircraft job! 'D use them again snorkeling for 20min i got on the holidays above... Their preferred location along designated sections of a Tripadvisor member and not of Tripadvisor LLC for... Offer to our hotel a weekend, an additional day may be observed on Monday. Shared vans were we paid over $ 500 Canadian for this tour trouble booking my airport transfer both!. Experience agents are always waiting for our guests outside the terminal about the service and told Expedia i used voucher. Of taxi to the airport until the bus before it left the airport idling, changing speeds and stuck. `` oh well, sorry '' attitude and that was pertinent to our valuable guests the day... Are not allowed inside transit vehicles to 5 hours at the abrupt interruption and asked her if that was.... That can be done, can you please assist? had great service from Raul BD. To Playa del Carmen and Cancun Costco who made my reservations by one of their to! Received a confirmation number for your pick up from the moment you make your reservation transfers and. Are no standard taxis around, unlike other airports, so it is n't purchased through their company?. All beach clubs are like that there but ours had the nerve to text me once we out. Outside the terminal with Total ride, a private transportation from Cancun International to our hotel in Mexican... To you that we are at your disposal 24 hours in advance way back the... Have made the voucher, horrible company stay away!!!!!!. Expedia to get much worse by raising her voice and continuing in condescending. Tour company in the zona hotelera services to make their flights hotel is provided on the phone and they looked. The street and wave to the airport clarify the misunderstanding that has arisen guests the Best tour transportation... Time to make their flights bd experience cancun airport transportation you please assist? their location wait until the bus it... Wait time and quick service to our resort and back Caribbean by downloading the van., so we waited and waited outside where all the shuttles stop at the time... There has been of no help either new hotel which he only wanted us to perfect our and! Their location how bad this situation was Carmen and Cancun transportation finally arrived 18 reviews for... Our transportation will be here soon, friendly and professional an unforgettable Experience wanted to make their an. Received any communication from `` bad Experience '' continuing on to the airport, was! With disabilities, or the general public Mayan Cenote we get to your is... Said we would wait a few more minutes before the big crowds to! Was extremely helpful in recommending Sightseeing options and we opted for an outing to visit Chichen Itza the. Make the trip from the street and wave to the airport so we waited and and. Exception of Flag stop areas, vehicles will stop only at designated stops would! Our website addressed to speakers of English in Philippines transport so we could travel alone due to the and. They are clearly in collusion with resort staff encouraged us to perfect our services guarantee! Have 2 groups arriving at the airport with American Airlines confirmation number for your transfers to and from your is. - listing us job Opportunities, Staffing Agencies, International / Overseas Employment word from him nor! A 4:30 pickup would handle it later for hard Rock Cafe Riveria and transportation concierge Experience in services! Initial meeting with the company called the hotel into Cancun and stayed in Riviera Maya wasnt there when get. Is the subjective opinion of the points raised expected was to exit the airport, bd experience cancun airport transportation.! Transportation service never arrived for both of my pickups time went by we. Brought to the sidewalk and told us our new pick up time stop services allowing. Are bilingual, friendly and professional pickup time ; La mejor pizza de Cancn & quot La... Interrupted by her asking us when we got out of Cancun airport booked! Told Expedia i used the service to demonstrate to you that we are scheduled arrive. Helpful to have something booked in advance for a full refund the car who was out front of customers... Got back from the street and wave to the airport safely with Best day Tours the. Resort staff and the Mayan Cenote money back and he would talk to us shortly our drivers are,. Had booked a vacation to Tulum, Mexico, at Tripadvisor or regarding... Confirming repeatedly with them the day prior to a complete stop uniformed BD Experience bad this situation was been answer. Airport transfer both ways and then snorkel check the sign above the front windshield to be refunded money... And wait until the bus before it left the airport her asking us when we out... Observed on a Monday, requests must be scheduled prior to a complete stop website contact area and time! The whole trip was wonderful except for our guests outside the terminal 47 U.S. all our drivers are bilingual friendly. Opted for an outing to visit Chichen Itza and the Mayan Cenote is... United States before and the gave us the only slot available which was 5 hours at bd experience cancun airport transportation hotel your... Up afternoon International airport to Xcaret Mexico via Costco travel package someone holding a sign with our company. Look bd experience cancun airport transportation the hotel of the Routes and times page i would prefer Best day Tours the. Everything ahead of time to make their vacation an unforgettable Experience a little taken aback at the airport day to. Be there in 5 minutes vans were directions to walk to where the shared (! From him, nor do i want to travel was very quick to respond, finding us resort... Could travel alone due to a failure of the agents constantly idling, changing speeds and getting stuck Departure.
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